I booked this hotel after looking at the photos on the website but I should have gone to Google Maps and looked at the street view of this hotel! It was in a busy area with construction, where I had thought it was "away" from most of the bustle of Miami. Besides the location, the hotel itself is much more worn than the photos depict.
They should not be allowed to say that a restaurant/diner/cocktail lounge is on site because in actuality, it is a breakfast room that is staffed with one woman who doesn't know how to make or have the ingredients for half of the menu items. I ordered rice with veggies and she said she didn't have any veggies except carrots. My husband ordered a burger and fries and she was able to come up with that. I ended up going across the street and getting a pizza. In the morning, my husband peeked in to see what the breakfast scenario was like and he said she was there again, trying to serve customers...we decided to just go to the nearby Denny's.
We were given a first floor room, RIGHT next to the elevator, which is right across from the pool. The hotel was supposedly very busy due to a convention, so the elevator and pool areas were very active. The AC was noisy and the mattress was super firm since there was no pillow top. A positive note is the big, flat screen TV! Very nice.
The ultimate issue I had with my room was the wool/polyester blanket that was on the bed. The bed was made with a top sheet, then the polyester blanket, and then a thin, decorative dressing cloth. There was another nice faux-silk type blanket folded at the bottom of the bed. The issue with the polyester blanket was that, as I was laying in bed, I noticed a long brown hair and was like; "Hmmm, I have long brown hair, but have I been in bed long enough to have a hair tangled up in the blanket?". I shrugged it off but then upon closer inspection, I noticed the blanket had lots of hair in it, different lengths and colors! I was grossed out and removed it from the bed. It may have been washed but those types of scratchy materials tend to hold onto hair and get it woven into them, regardless of washing.
Bottom line: If I was on college spring break, this room and hotel would have probably been acceptable. Since I wanted something more clean and serene, this hotel was not up to par.
Try not to get stuck on the first floor. We were in room 110. It was crap.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 2, 2013
Report response as inappropriate
Thank you for taking the time to tell us of your satisfaction with our accommodations and
service during your recent stay at our Hotel. We certainly enjoyed having you with us.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
We appreciate your patronage and hope you will stay with us at the Best Western Plus Windsor Inn the next time you are in North Miami. We look forward to your return.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.