We arrived at sunset to a dusty, dirty room, but wait!! Housekeeping arrived immediately and corrected the problems! The sunset was breathtaking and all was well. Tween waters has everything to offer for a peaceful, relaxing vacation. We stayed in a king studio facing the Gulf. The beach is across a small street, chairs and umbrellas are available to rent. The shelling, swimming, fishing was all there for the taking!! The restaurants both were good, and there is also a free Continental Breakfast. The staff at the marina were knowledgable and super friendly. We rented a boat and were able to navigate to Caya Casta thanks to their expertise. Also, the pool/spa area was immaculate. The salt water pool was welcoming for all ages. The servers at the pool were nice and served delicious burgers. All said, we had a wonderful vacation!! Back to work:(

A three-day weekend led us to want to investigate Sanibel/Captiva Island. At the time we made our reservations, our choices were limited. We were fortunate to get a room and it was facing the bay. A palm tree in front of the window blocked our entire view, but it was so cold, that we were not going to be sitting on the lanai anyway. This is more of a family and pet friendly type property, not the B&B romantic getaway that we were looking for. There is a private beach just across the street and it was fantastic for finding some of the famous shells this area is known for. We enjoyed walking the beach and taking in the sunshine. (We did not pay for the use of a chair or umbrella, which can be rented.) The breakfast (complementary) had a good variety of items and served its purpose. The carafe of coffee on the table was definitely appreciated. We did not take advantage of the kayak rentals, pools, or tennis courts due to the weather. We did go in the jacuzzi, but after 15 minutes we were so unbelievably itchy, a shower was a must. I think someone went a little chemical happy that day. Anyway, we had a clean room - clean bathroom, overall it was pretty generic with ample parking. Would I stay there again, probably not. There are too many other places I'd rather travel to.

There are too many other places to stay for you to waste your money here. I stayed in the Palmetto building facing the bay.

First the good:
1. Beds & pillows - VERY COMFORTABLE
2. We arrived at 11:00am and published check in time is 4:00. We were able to get into our room and have a full day at the pool.
3. Great view from screened in porch.
4. Front desk staff was lovely.

Now the not so good:
1. bath towels were on par with those you get at the YMCA
2. shower knob was falling off the wall and water pressure was terrible.
3. screens in porch were very ripped that it did not keep out any bugs.
4. electrical outlet was falling off wall in bedroom.
5. family of ants streaming out of outlet and going up wall. The front desk was very nice when we called but when housekeeping arrived they spoke no english. Hard to provide good customer service when your staff does not understand the language.
6. If you want to go to the beach be prepared to spend about $20 for chairs.
7. coffee cups provided in the room had lipstick on them.
8. breakfast provided was fine unless you would like to eat healthy.
9.Lovely pool but no supervision to manage loud children when their parents pay no attention to them.

Room 220, bayside queen suite. When we checked in Friday night there was no hot water and we ran the tap for 10 minutes. When maintenance showed up 15 minutes later the water was hot and he told us we have to let it run because our room is in the building that is far from the heater. This is a $290/night room. Certainly not what we expected. My husband and I have stayed here before and this time I brought my 78 year old parents. We had hot water Saturday and Sunday morning but it was luke warm by Sunday night and come Monday morning there was no hot water. The front desk said they would send maintenance but a half hour later no one came. I called again and was told they were working on it and they would give me a key for another room so we could use the shower, i picked up the key, but that room had no hot water either. Then they gave us a key to another room 10 doors down and that room had hot water. Picture two senior citizens shuffling 10 doors down to use the shower which means taking your clothes and toiletry bag. I know I was uncomfortable. We got back to the room early afternoon and still no hot water. You would think management would be checking on repairs and keep the guest informed, maybe leave them a message saying sorry, maybe switch rooms, but none of that. We packed up and checked out. I had to explain to the two working the front desk what we'd been through, apparently no notes were kept and the woman I was dealing with at 7am wasn't there. I asked for a manager and was told they were all in a meeting and I was given a business card. I was told there is a $50 fee for early check out! But due to the circumstances they wouldn't charge me. Nice.
My parents handled the situation ok but I was upset because I wanted to give them a nice weekend away and it wasn't what I expected. It really is the little things that ruin it. The room was nice. We gave my parents the queen bedroom and we took the sofa bed, awful mattress. Loved The Crows Nest. Didn't use the pool. Great location. Boat ramp needs to be repaired as there is a huge pot hole that the trailer sinks into on one side which puts the boat at a scary angle. When we pulled out, it took three attempts to get the boat on the trailer because the trailer is in the pot hole and at an odd angle. We were lucky there was no damage.
When we got home I was able to reach Brett who said he was the front desk manager. He was unaware of the water problem in our room (the staff on the desk need to start making notes of guest issues) so I told him. He credited us one nights stay.