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“First Night in South Florida” 4 of 5 stars
Review of BEST WESTERN On The Bay Inn & Marina

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BEST WESTERN On The Bay Inn & Marina
3.0 of 5 Hotel   |   1819 79th Street Causeway, North Bay Village, FL 33141   |  
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924 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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English first
Ottawa, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed February 4, 2013

Location is on the north causeway - really need a car to get around. Free parking and an airport shuttle is offered as well as a free breakfast, pool and small exercise room. Restaurant on site. Had efficient service and clean comfortable room. Older hotel but good value for the price.

Room Tip: King deluxe rooms in the main building are spacious and have a balcony, along with a fridge and micr...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Great Falls, MT
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 31, 2013

This is an incredible place to stay while waiting for a cruise.
We stayed on the 5th floor overlooking the bay.

The room was a little musty but you are on the water and should expect that.

Many good restaurant in walking distance

It has a great bar and restaurant and even though the partying continued into the night our room was quiet unless you opened the door.

The price was a little high, But what the heck, we were on vacation.

Shuttle from the airport was a little slow in arriving, but great driver, Walter!

And a shuttle to the cruise port is available for $30

Room Tip: Get a room facing the bay and upper floors are best to get away from the bar noise
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hollywood, Florida
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed January 29, 2013

It should be called a motel. Rude staff. Rudest receptionist.3 nights they didn't change towels and didn't clean the room. Linens were not changed any 3 days. And the staff lie! When I arrived I found dirty and stained towels, and when I complained they told me that I had soiled. When I complained that room was not clean. Lie again! They said that I inserted warning to not enter. 3 days nobody took care of my room. Carpets dirty. Horrible. I needed to use the fax. Fax was out of order. Lie again. Front desk told me the other side fax that was broken. Then I went to hotel next Hilton Doubletree and I sent the fax perfectly.The front desk when did the check in did not indicate where is the room, where is the breakfast, no information. The key doesnt work 3 times! Very poor breakfast. There is nothing to praise. I needed to go dowstair 3 times changed the key! horror! a nightmare! this is the worst hotel that I have been. Best Western Plus? Wrong grading. Rooms and all hotel very noisy and very dirty. I have more complain that I will share with others travel agents, tripadvisor, yelp and partners of my company among others. Never again!

Room Tip: all rooms are dirty and noisy
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  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jgrentner, Public Relations Manager at BEST WESTERN On The Bay Inn & Marina, responded to this review, February 5, 2013
Dear former guest,

It is upsetting to us that you feel this way about your experience with our Hotel. As we attempted to communicate upon your arrival you had booked two separate reservations using a 3rd party website. Each reservation was made for different room types requiring the guest to move rooms during his stay. When a guest chooses to book through a third party website changes to the reservation at the property level can become near impossible. As a courtesy, we moved the room types around so he would not be inconvenienced with a physical room move. Instead, the front desk was very clear that he would need to approach the front desk on a certain date to check-out of his 1st reservation and check back in under his 2nd and be issued a new key. Unfortunately guest did not do this and thus his keys stopped working on his last night.

Housekeeping service is provided to all our guests on a daily basis unless the guest places a
do not disturb sign on their door or refuses the service. This guest not only left a do not disturb sign on his door, but also refused service to the floor housekeeper and housekeeping manager two days in a row.

We do apologize that you feel your experience was so poor. We did our best to communicate with you but feel this may be more of a case of misunderstanding then anything else.

For future travelers please note it is always best to book directly with a hotel. Third party sites are only re-sellers who complicate any transaction.

Safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Alberta, Canada
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed January 29, 2013

Nice hotel well kept great location on the water. The bar restaurant has good food I enjoyed the stay the hotel is old and needs some upgrade but a pleasant experience. The people were friendly and answered all our questions

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Verona, Italy
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 22, 2013

I've been here already a couple of years ago and this hotel is still very good!
I got everything i need, comfy room, free parking, free wifi and free breakfast at a reasonable price. The location is perfect, just few minutes drive to the ocean.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey BC
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 21, 2013

We used this hotel for a 2 night stay before our cruise out of Port of Miami. The breakfast was average. The food from the bar on site was excellent. Arrived very early 9am. got our rooms by noon. Pool nice. Would stay here again

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN On The Bay Inn & Marina

Address: 1819 79th Street Causeway, North Bay Village, FL 33141
Phone Number:
Location: United States > Florida > North Bay Village
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in North Bay Village
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN On The Bay Inn & Marina 3*
Number of rooms: 118
Official Description (provided by the hotel):
Our quiet bay front location on an island between Miami and Miami Beach allows quick access to South Beach, downtown Miami, Miami International Airport and the port of Miami. Rest comfortably on Simmons® Pillowtop beds, enjoy flat screen televisions with either a 32-inch or a 42-inch screen. Microwave, fridge, and coffee maker are also available in room. Enjoy the parking, wireless Internet, continental breakfast, MIA airport shuttle, all at no charge. Large pool with decks that overlook Biscayne Bay and a fitness center will make your stay enjoyable.Try our balcony rooms for some extra space with a view. Public transportation directly to South Beach stops in front of the BEST WESTERN On the Bay Inn and Marina. ... more   less 
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Also Known As:
Best Western Plus On The Bay Inn & Marina Hotel North Bay Village
Best Western Plus On The Bay Inn And Marina
Best Western North Bay Village
North Bay Village Best Western

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