My hotel line of choice are always the Choice Corp. I suffered a loss in my family and needed to drive to Florida. I arranged my reservations prior to leaving TN. I am a platinum elite choice member. I never expected to lose as much as I did due to the front desks very poor customer service.
When I arrived I made mentioned that I had reservations for two nights. One,would be paid with cash and the other would be paid with points.
During, the middle of the funeral pro session from FL to AL. I was called by the front desk to come get my belongings because check out time was already at 11am. I explained over and over that I had reservations for another night. I was told empathicly that I was wrong and I needed to come collect my belongings. This went on back and forth; I offered my name and member ID but was still told no; because nothing was there. I explained I was in the middle of a funeral and I was cut off while speaking with a whole bunch of "yeah, yeahs".
While this conversation took place I had to pull over because I couldn't drive, cry due this frustrating phone conversation; which led me left behind.
While trying to catch up and call guest relations and told they would have 72 hours to contact me left me missing the burial of this highly decorated officer and wonderful family member.
I will never get back that day nor the time, money or effort that I put out to be there. Thank you rude front desk woman and I hope you never experience the pain you cost me or my family.
In recap; do not use this hotel if you have an important situation occurring.
- Also Known As:
- Quality Inn At Eglin Afb Hotel Niceville
- Quality Inn At Eglin Afb Hotel
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