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“Horribly Dirty” 2 of 5 stars
Review of BEST WESTERN New Smyrna Beach Hotel & Suites

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BEST WESTERN New Smyrna Beach Hotel & Suites
3.0 of 5 Hotel   |   1401 South Atlantic Avenue, New Smyrna Beach, FL 32169   |  
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1,000 bonus reward points
Ranked #3 of 15 Hotels in New Smyrna Beach
Certificate of Excellence
Carlsbad, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Horribly Dirty”
2 of 5 stars Reviewed December 5, 2012

My family and I stayed at Best Western NSB recently and it was horrible. The hotel was very dirty and very poor housekeeping. The first room I checked into had multiple cockroaches in it when I called the the front desk no one even apologized. I have worked in hotels for 5 years and know that the basics of customer service is making the guest feel comfortable. When security came to bring us keys to the new room he assisted us to the new room he was very kind. The second room wasn't much better but since there were no cockroaches we stayed. There was cereal on the floor of a room that was supposed to be clean, the fire alarm was chirping, the toilet worked when it felt like it, housekeeping was the worst I have seen and there was a layer of grease on the elevator door for the 4 days we were there. The first morning we went and had breakfast in the restaurant and the girl working dropped the bottle of cleaner she was using and got chemicals on the ground. She continued to step over the chemicals while passing that area instead of getting a towel to clean it, not only is that a health violation but a safety hazard as well that someone could have slipped on. Prices are outrageous for sub par food, needless to say we only ate their once. At checkout the lady told us she would have the manager contact me later that day regarding these issues, i still have not heard from anyone at this hotel, it seems they really don't care about the guests that come to stay there.

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard V, General Manager at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review, December 6, 2012
I'm very disappointed in your review of our of newly renovated hotel. I do beleive what you are referring to is a cockroach but a palmetto bug. People get confused with this critter. They live in the palm trees and fly about at night. Unfortunately guest leave their doors open to hear the ocean at night and some do manage to make their way into the guest rooms. When this happens we do our best to get them out but they are tricky. Anyone living in Florida knows what I'm talking about. The palmetto bug is not a sign of a dirty hotel just a reeality of living in Florida.
I apologize we failed to live up to your expectations but as one will note, our guests love us and know we have a great operation. Merry Christmas.
Sincerely:
Richard Vyse
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540 reviews from our community

Traveler rating
    347
    146
    28
    9
    10
See reviews for
223
191
17
25
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Tampa, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 3, 2012

My family and i have stayed here several times when Holiday Inn, We were so amazed in the changes since they have gone Best Western. The rooms are great, what a differance, Same great staff , and the restaurant is wonderful. The Rest mgr and staff made you feel right at home. The food was so good. We will definitely be back

Room Tip: We liked the north side, more view of ocean
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard V, General Manager at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review, December 4, 2012
I love your title, "We will be back" and truly appreciate the very nice comments. The dining room staff is always delighted to be of service. Have a Merry Christmas and a Happy New Year.

Richard Vyse & Staff
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 27, 2012

The only reason I have joined Best Western program is because of this Hotel. They are always polite and accommodating.I stay here often. I always stayed when they were a Holiday Inn but staff has been retained and tehy are still the best

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard V, General Manager at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review, November 30, 2012
Thank you for continuing to stay with us. The hotel owner has put millions into the place and we are very proud of our hotel and it shows in how the hotel staff treats our customers.
Looking forward to being of service again on your next visit.
Richard & Staff
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Kathleen, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 14, 2012

I visited the hotel in July of this year. It was a great experience! My room was newly renovated and provided all of the amenities that I was expecting. It was very relaxing and the beach was absolutely beautiful. Whenever I met one of the staff members in the hallway, they were always very nice and courteous and willing to please you in any way possible. I will definitely be back!

Room Tip: Every room is oceanfront
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard V, General Manager at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review, November 15, 2012
Thank you very much Ginger. I remember your stay by your distinct southern bell accent. The staff and I appreciate it and look forward to being of service real soon. Have a Happy Thanksgiving.

Richard & Staff
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Juliette, Georgia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 7, 2012

WOW...a great weekend getaway for my husband & I. Nice rooms, beautiful view of the beach, great fitness room and the staff is very accommodating and knowledgeable of the area. We will definitely visit again!

Room Tip: All rooms are beachfront.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard V, General Manager at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review, November 14, 2012
Thank you Pam. We appreciate the nice comments and appreciate you staying with us and from the entire staff, hope to serve you again real soon.

Richard Vyse & Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Voorheesville, New York
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 5, 2012

We stopped in New Smyrna to visit with friends on our way south to the Keys. The friends suggested this hotel as it is right on the beach with a view from every unit. The rooms are really one bedroom apartments with a tidy Kitchen, eating, & living room area.
The restaurant is on the 2nd floor overlooking the beach and ocean.
Everything was spotless, and when they finish renovating the top floors I predict it will be hard to get a reservation.
They have a pool and an exercise room.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard V, General Manager at BEST WESTERN New Smyrna Beach Hotel & Suites, responded to this review, November 9, 2012
We are so glad you were pleased with our hotel. We do try very hard to make our guests happy and their stay a memorable one. We apperciate your business and hope we can serve you again, perhaps on your return trip from the Keys.
Thank you again.
Richard & Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN New Smyrna Beach Hotel & Suites

Address: 1401 South Atlantic Avenue, New Smyrna Beach, FL 32169
Phone Number:
Location: United States > Florida > New Smyrna Beach
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in New Smyrna Beach
#3 Romantic Hotel in New Smyrna Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN New Smyrna Beach Hotel & Suites 3*
Number of rooms: 102
Official Description (provided by the hotel):
The Best Western-Oceanfront Hotel & Suites is located directly on the Atlantic Ocean. Our balconies offer a breath-taking view of the ocean where you can enjoy a cup of coffee while watching the sun rise or enjoy the activities on the beach. Our Seascape Restaurant has the coast's best view of the ocean with spectacular sunrises. In addition to our beautiful beach, you can view shuttle launches or rockets from the Cape or visit Orlando's attractions, both of which are a short drive away. The Best Western-Oceanfront Hotel and Suites is host to a myriad of events during the Daytona 500 and Bike Week. Our Best Western-Oceanfront is a 100% non-smoking hotel and look forward to serving you soon! We love our guests and we will treat you right! Please note: guests must be 21 years of age or older to check in. We no longer accept pets. ... more   less 
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Also Known As:
Holiday Inn New Smyrna Beach (Daytona Beach) Hotel New Smyrna Beach
Holiday Inn Daytona Beach
New Smyrna Beach Holiday Inn

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