I wrote the following letter first to the customer service department of the hotel chain, then to Mr. Keith Pierce, group president of Wyndham Hotel Group, who oversees the brand, Ramada's one brand. It is now 2-25-08 and nobody has responded. It is obvious that they could care less about the experience that customers have. If they do not care anymore about this experience, then I'm sure they could care less about the experience that a customer/owner/guest has with Wyndham. The following is the letter that I wrote first to the hotel comments, then to Mr. Keith Pierce.
Dear Mr. Pierce:
I recently stayied in a Ramada Inn and was very dissatisfied with the stay. I went to your online form on Monday, 2-4-08 and wrote up the following complaint. It is now Tuesday, 2-12-08 and I have not heard anything from anyone! I can't understand why someone would not have responded back by now. Please read my original letter below.
My mother-in-law booked our stay here based on my choice via the internet so we could attend my mothers funeral. The room was booked under Patricia Miller. The outside of the hotel looked at best, fair. The person at the front desk was very confused about our reservations. We checked in about 1:30 EST 2-01-08. She had requested a room with a microwave and fridge. We carried our luggage and children up to the room on the second floor to find this room did not have that. We then carried all of the stuff down the stairs and put it back into our car. We then drove back to the front desk and my wife went back in. The person told her we would have to stay in that room but some guy would bring us a microwave and fridge this evening. Now we had to drive back to the parking area by the room, unload the car and kids, then carry everything back up stairs to the room. The room number was 221. During our two day stay in that room we found many disgusting/filthy conditions. The bed spreads were pathetically filthy. If you looked at the reverse side of them, there were all kinds of gross sticky areas and dirty areas that would have come out if it had been washed in the last six months. The wood below the sink was all curved and wobbling. The bathroom door probably has never closed. I used to be a carpenter and I know how a door should fit so it can close. This door was at least 3/4 on an inch larger than the door frame. We had to tell our children to go sit on the filthy beds when we went to the bathroom so they didn't accidentally see in. Even the toilet paper holder was installed at an angle. On the first morning I was there, I went to make a fresh cup of coffee. I picked up one the coffee cups that came with the room and it still had coffee residue from the previous guest. I checked the other cups and even the clear glass cups were not clean. The curtains had to have suit cases pressed against so they could close enough so nobody could see in. On the door side of the curtains, we had to open the door, put the edge of the curtain in the door frame, then close the door to close that gap. You could see a very large gap on the right side of the a/c unit, enough to see outside. If you can see that well outside, imagine what can get in. The carpeting was just as filthy. After a very, very short period of time of my family walking on it in our socks, they were disgustingly filthy. Some of the dresser drawers would not even open and the others fell forward as soon as you got it about half way out. We have allergies and the room also had a smell of mold. The drain would not work. The handle was disconnected from the plunger. My wife had to unscrew the little plastic top off of the plunger so the water could drain down at a reasonable rate. If water splashed near the bath tub faucet while you were bathing, big chunks of black mold would come out. On the bed nearest the door the right leg of the bed frame nearest the headboard was bent at a 30-45 degree angle significantly subjecting someone the injuring themselves. I have stayed in many hotels before in many different price ranges. Some were far less than what was paid for this, but this was by far the worst and most disgusting hotel experience I have ever had. Please do not offer to refund my money as I did not pay for this, my mother-in-law did, but we were the ones stuck staying there. I am still grieving my mother's death and I have not decided how far I am going to go with this, but no unsuspecting consumers should ever have to deal with this from a "name brand" hotel.
Do you think I will ever stay in another Ramada Inn again?????
Please feel free to call me as I will gladly describe any portion of this in great detail.
I know this sounds pretty incredible so just make a surprise visit to that room. You will see as I did, as previous guests have, and as future guest will.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.