We booked the Days Inn Navarre online. The room we booked was described as a 'King suite with double sofa bed'. We booked this more expensive room for the added sleeping capacity because we were traveling with our children. When I checked into the hotel, the clerk accepted my printed reservation confirmation, and made no mention of any changes or problems. My 8yo and I were the first to go into the room. When he noticed there was only one bed, he asked where he would sleep. I explained the sofa pulled out into a double bed for him and his brother. Intrigued because he had never seen a sleeper sofa before, he pulled a cushion off the sofa to get a look. Under the sofa was a note stating that their sofas no longer had pull out beds in them!! But this is what we paid extra for! I immediately called the front desk, and before I could finish two sentences the clerk interrupted me to abruptly explain that the hotel had made the decision a year ago to do away with pull out sofa beds! when I tried to explain that we had to have the extra sleeping room, she rudely told me I should have called to make my reservation instead of doing it online. then offered me a twin roll-away bed! On top of not getting what we paid for, not having enough space for all of us to sleep, the room was very dated and had a musty smell. Needless to say, we checked out within 30min of checking in. And it was a battle to get our money back. We went across the street to the Best Western - they were terrific! They made room for us without a reservation, the staff was kind & helpful, the rooms were modern and clean, breakfast was great, plus their hotel overlooks the water - that would be my suggestion if you are staying in Navarre!
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- Also Known As:
- Days Inn And Suites Navarre Hotel Navarre
- Days Inn Navarre
- Navarre Days Inn