Stayed here on business/pleasure trip to Naples in February 2013. Reserved through online travel site since none available on hotel site. Requested room type not available on arrival so front desk recommended "club room" across the street. Upgrade terms were agreed to but upon check out the charge was much higher. Asked to speak to manager and repeatedley told that someone would contact me. After one week of this the charges were corrected. I assume this must have been reluctantly by the management since they would not talk to me. I am grateful that they eventually made this right. The hotel is beautiful and the club area is absolutely fantastic in almost every way. The staff was polite and accomodating and the location in Old Naples is excellent. Our stay was unfortunately somewhat ruined by our experience at checkout and the way in which the management would not speak with us about their error. Thankfully in the end, they did the right thing. Not sure I would choose this again unless terms are clearly defined in advance in writing.