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“Moldy, musty room” 3 of 5 stars
Review of Courtyard Naples

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Courtyard Naples
3.0 of 5 Hotel   |   3250 Tamiami Trail N, Naples, FL 34103 (Moorings)   |  
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Ranked #37 of 58 hotels in Naples
Pleasant Prairie, Wisconsin
Top Contributor
106 reviews 106 reviews
45 hotel reviews
Reviews in 46 cities Reviews in 46 cities
44 helpful votes 44 helpful votes
“Moldy, musty room”
3 of 5 stars Reviewed November 5, 2012

Despite the renovations to the "new Courtyard" design in the lobby, my room was moldy, musty-smelling and hard to avoid as many rooms have this problem. Location is nothing special. The pool is nice, and the jumbo-sized flat-screen TVs in the lobby to watch NFL games slightly make up for the rooms right now.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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187 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
Wolverhampton, United Kingdom
Top Contributor
83 reviews 83 reviews
68 hotel reviews
Reviews in 63 cities Reviews in 63 cities
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed October 1, 2012

Room 204

Arrived here at the end of a long day touring, and were somewhat disconcerted to find the lobby area shrouded in builders dust sheets and renovations being carried out.

Our tour director said in her opinion there was no need for renovations as she had always thought the lobby very nice, it should be something special once work finished.
There is free internet access in the lobby for anyone without a laptop.

However on reaching our room which was at the rear of the building and overlooking a service yard(another disconcerting experience), we found the room was very pleasant. There was no disturbance from the service yard and no traffic noise from the road because the room was at the back of the hotel

The room was nicely decorated with a tropical theme, even the lamp fittings were shaped like pineapples, it was spacious, clean and comfortable. Comfy beds( two queen) with nice linens. Plenty of storage space

Bathroom quite small but with a separate vanity area. Plenty of nice white towels

The air conditioning was quiet and efficient.

Complimentary breakfast was offered as compensation for the building work being carried out but we do not have breakfast so cannot comment on the quality.

Dinner is available a couple of minutes walk away at a restaurant called Blueberries.

There is nothing really in the immediate vicinity if like us you are on a tour bus and unable to access the nearby shops restaurants etc in Naples so the hotel and restaurant really do constitute your evening's entertainment.

Room Tip: Ask for room overlooking pool which will be at the back of hotel and quiet but not overlooking servi...
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naples
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 21, 2012

me and a few friends just stayed at this Hotel in Aug 2012 and we only stayed on the 1st floor but it was great there was no smell of mold so they have fixed all that the room was good and colorful not depressing at all had a nice size fridge in the room and I like that the hotel smellz great and the drinks are Free well when we was there free Wine !!

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bedford, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 13, 2012

I will mention the good first. The breakfast is normal Courtyard fare and is of good quality. The location is just ok. The personnel are as nice and as helpful as can be.

Now I will talk about the bad part. The hotel is in serious need of renovation. The rooms smell bad. It is the smell of mold and mildew and it isn't just one room. Because I am a very loyal Marriott customer I stayed here a couple of times this past winter and the winter before. There were three of us each time in three different rooms. All of the rooms were equally bad. Both of the last couple of years, we stayed a couple of times and then after that we would not return and switched to the Hilton properties in town. I have stayed in a hundreds of Marriott properties over the last ten years and this one is the only one that I will not stay in again. My colleagues and I wonder how they don't get removed from the Marriott chain.

  • Stayed April 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Naples, Florida
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed August 9, 2012

We stayed at the Marriott Courtyard in Naples in August for 4 nights. After reading the reviews, I had high hopes. The staff at the front desk were so nice and helpful, I really wanted to like the hotel. However, as soon as we were in the elevator, which needed a paint job and had tacky pictures on the wall, I started to have doubts. The hallways were dark with carpet that needed replacement.

We were on the 2nd floor -- I don't know if that makes a difference. When we opened the door to our room, the moldy smell was prominent. The bed was comfortable and the bathroom fairly clean, but that's the best I can say. The water pressure in the shower was nonexistent.

Breakfast at the hotel was the typical Marriott awful precooked egg and boxed pastry offering. Although there were signs on the table advertising the "omelet station" and eggs cooked to order, that didn't exist.

We didn't use the pool, but from appearances, it was old and not at all enticing.

The service at the desk was excellent -- it's too bad they're stuck with a dated, smelly hotel with inedible food.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Toronto, Canada
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed August 7, 2012

We stayed here a year ago, so we decided to stay here again.....the location is central to everything and the hotel is well maintained and clean throughout. We think it offers good value and amenities and would definitely recommend it and stay again in the future.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
boca raton
Top Contributor
94 reviews 94 reviews
39 hotel reviews
Reviews in 38 cities Reviews in 38 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed July 31, 2012

Stayed in the Marriott Courtyard for one night in a King room on the 3rd floor. We booked under a Florida Resident promotion and had a hot breakfast included with the very reasonable room rate.
We were welcomed when we arrived and acknowledged as a Marriott Rewards member. Check-in was effortless and pleasant.
Our room was spacious, clean and everything in working order. No dust, no stains, and the bathroom was spotless. Our king bed was very comfortable and the A/C, although a individual unit, was quiet and very efficient.
Breakfast was great. We received the complementary card at check-in and had the choice of the hot buffet or you could order eggs to your liking or an omelet. The food was hot, well prepared, and arrived quickly to our table. The waitress was the young lady that checked us in the day before, and was pleasant and professional in both roles.
The hotel is a short drive (10 minutes) from the main street in downtown and no further from the area beaches.
All in all a very good experience.

Room Tip: Make sure you check for a Florida Residents promotion at any Marriott property in Florida if it pert...
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Courtyard Naples

Address: 3250 Tamiami Trail N, Naples, FL 34103
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Naples > Moorings
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #37 of 58 hotels in Naples
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Naples 3*
Official Description (provided by the hotel):
Its' a new stay at one of the most inviting, newly renovated hotels in Naples, FL, the Courtyard by Marriott. Beautiful beaches, fantastic golf courses, specialty shopping, and a vibrant cultural scene make Naples a wonderful world of its own. Close to Naples' pristine beaches, the Courtyard offers easy access to a variety of attractions. For the business traveler, this hotel offers spacious rooms smartly appointed with full-size work desks, complimentary high-speed Internet, flat-screen TVs and in-room coffee service. Nature lovers will appreciate the short driving distance to the Everglades, the Naples Zoo, and many sanctuaries and preserves. For the shoppers who can't resist the urge to splurge, you will love Naples' unique boutiques, intriguing shops and grand shopping centers. Whether you visit Naples for business or pleasure, be sure to choose Courtyard Naples, the finest of hotels in Naples, Florida. ... more   less 
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Also Known As:
Courtyard Naples Hotel Naples
Naples Courtyard
Naples Marriott

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