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“Disappointed” 3 of 5 stars
Review of Inn at Pelican Bay

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Inn at Pelican Bay
3.5 of 5 Hotel   |   800 Vanderbilt Beach Road, Naples, FL 34108   |  
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Ranked #9 of 58 Hotels in Naples
Boston
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
“Disappointed”
3 of 5 stars Reviewed November 11, 2012 via mobile

Stayed at this hotel for 2 nights. We were given a room on the first floor. Room had a musty smell to it. They were also doing painting/construction and it was a little noisy during our first day. Luckily, we didn't spend too much time in the room. Also, when we arrived back to the hotel at 215pm after spending the day out in Naples, our room had still not been cleaned. When I inquired at the front desk, Ron informed me that "housekeeping works all day" and that was the end of it. I had to specifically ask to have our room cleaned, which they did within 15 minutes. Overall, I was a bit disappointed with our short stay and expected more based on the prior reviews. By the way, breakfast was nice.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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448 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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CHARLOTTE
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 4, 2012

This hotel was very nice for the price I paid. Hotel grounds were beautiful and rich with color. Hotel staff are very nice and accommodating. Our room was very spacious and tastefully decorated...and very clean! The continental breakfast was just right.
What was really nice about this hotel is that it's close to everything!! Beach, shopping, restaurants, movies, etc...
We will be back and this is the hotel we will be staying in.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Coral, Florida
Top Contributor
63 reviews 63 reviews
Reviews in 27 cities Reviews in 27 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 27, 2012

Spendt two nights at the Inn at Pelican Bay for a little get away.
The facility is about 15 years old, but is continually upgraded and very well maintained. The room we had was spacious with a very comfortable King size bed, along with a microwave, refrigerator, couch and desk. It was tastefully decorated and very clean. They offer afernoon tea - which is tea, coffee and cookies. The continental breakfast is typical - make your own waffles, fresh fruit, cereal, yogurt, hard boiled eggs, but includes a lot of yummy fresh pastries, breads, bagels and juices. There is a small bar open in the evenings. It has a small but lovely pool, along with a hot tub. It's not a resort where you would bring children or spend a week, but it is very comfortable to spend a few nights. It is located across the street from the Mercado - shopping with restaurants and a movie theatre. The Inn is a great place to relax and be close to all the Naples action. You can't go wrong.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Coral, Florida
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed October 10, 2012

I have never complained about a hotel before but I could not help myself this time. I have never met a more rude staff, unorganized management than I have experienced here. THe day of our wedding there were absolutely no managers present. As we came in from our offsite ceremony- the front desk staff stopped us in the hallway asking for a credit card for the bar.They wouldn't allow us to go up to our room without it. My newly husband had to go outside to all of the guests during our cocktail hour and find a credit card amongst our family members because they wouldn't allow us to get it from our hotel room. I have NEVER experienced such a horrible, rude, inconsiderate, disorganized hotel and staff in my life. I have traveled all over the world and I had to warn any brides- to be about this. I spoke to the hotel manager the next day and expressed my concerns quietly and he was defensive and unapologetic. So instead of celebrating our anniversary there next year we will never be going back there. I wish corporate would go there and look into how they run their venues.

  • Stayed February 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jensen Beach, Florida
1 review
5 of 5 stars Reviewed October 9, 2012

The size of the hotel seemed perfect and the elegance of not only the common spaces but also the rooms was so inviting and comfortable. The setting and location were perfect as well. We wanted to be near the shore, the Naples art museum and preferred restaurants and shopping.

Room Tip: In the "off season" ask for a view side room. It is a great bargain.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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SoCal
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 6, 2012

This week I'm in Naples, FL for business and staying here. I prefer boutique hotels over places like the Ritz Carlton, and this was the perfect choice.

My room is spacious and clean, and my bed is very comfortable. One would everything in it is brand new.

The property and the pool are beautiful.

The Inn at Pelican Bay is a great value and I will be back.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Apopka, Florida
Top Contributor
180 reviews 180 reviews
30 hotel reviews
Reviews in 78 cities Reviews in 78 cities
120 helpful votes 120 helpful votes
5 of 5 stars Reviewed October 3, 2012

It would be hard to find a more quiet, comfortable room for the same price in this area. The staff was very accomodating, the place was spotless and for the money it is the best deal around. The breakfast was standard. The location is a 2 minute drive to the beach. WE loved it all.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Inn at Pelican Bay

Address: 800 Vanderbilt Beach Road, Naples, FL 34108
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Naples
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Naples
#8 Romantic Hotel in Naples
#15 Business Hotel in Naples
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Inn at Pelican Bay 3.5*
Number of rooms: 100
Official Description (provided by the hotel):
The Inn at Pelican Bay hotel provides daily schedule transportation to Vanderbilt Beach. Guests will also enjoy complimentary continental breakfast served lakeside as well as free Wi-Fi in all rooms and public areas. You can relax in the outdoor heated pool and whirlpool. This Naples hotel also offers on-site bicycle rentals and spacious guest rooms with microwaves, mini refrigerators, and work desk. Enjoy an ideal location within blocks of Naples Beach, Waterside shops, and the Mercato as well as only minutes away from award-winning golf courses. In addition, the Inn at Pelican Bay hotel hosts world-class wedding ceremonies and receptions held lakeside or at Pelican Bay's private beach. It is the perfect spot for a business trip, romantic getaway, or an unforgettable family vacation! ... more   less 
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Also Known As:
Inn At Pelican Bay Hotel Naples
Hotel At Pelican Bay
At Pelican Bay Naples
Inn Pelican Bay

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