I have never complained about a hotel before but I could not help myself this time. I have never met a more rude staff, unorganized management than I have experienced here. THe day of our wedding there were absolutely no managers present. As we came in from our offsite ceremony- the front desk staff stopped us in the hallway asking for a credit card for the bar.They wouldn't allow us to go up to our room without it. My newly husband had to go outside to all of the guests during our cocktail hour and find a credit card amongst our family members because they wouldn't allow us to get it from our hotel room. I have NEVER experienced such a horrible, rude, inconsiderate, disorganized hotel and staff in my life. I have traveled all over the world and I had to warn any brides- to be about this. I spoke to the hotel manager the next day and expressed my concerns quietly and he was defensive and unapologetic. So instead of celebrating our anniversary there next year we will never be going back there. I wish corporate would go there and look into how they run their venues.
- Official Description (provided by the hotel):
- The Inn at Pelican Bay, Naples Premier Boutique Hotel is located in the prestigious North Naples community of Pelican Bay. Nestled between both Naples Ritz Carlton Resort Hotels places the INN at Pelican Bay blocks from Vanderbilt Beach and one block from Naples newest shopping and dining district the Mercato! Guests at this boutique hotel can enjoy upscale amenities, impeccable hospitality service, and tropical landscaping. The Inn at Pelican Bay also offers daily beach transportation, hot breakfast served lakeside, wifi, newspapers, full liquor lounge, on site parking, local calls, private lakeside terrace, perfect for business or social events. ... more less
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- Also Known As:
- Inn At Pelican Bay Hotel Naples
- Hotel At Pelican Bay
- At Pelican Bay Naples
- Inn Pelican Bay