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“Nice stay, but.....” 5 of 5 stars
Review of The Ritz-Carlton, Naples

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The Ritz-Carlton, Naples
5.0 of 5 Hotel   |   280 Vanderbilt Beach Road, Naples, FL 34108   |  
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Ranked #8 of 58 Hotels in Naples
Boca Raton, Florida
Top Contributor
55 reviews 55 reviews
11 hotel reviews
Reviews in 23 cities Reviews in 23 cities
45 helpful votes 45 helpful votes
“Nice stay, but.....”
5 of 5 stars Reviewed August 11, 2014

The Ritz is a fabulous hotel. I don’t want to diminish that fact, but there were a few issues with our stay. The valet parker, Juan, was very welcoming. Told us 5 times if there was anything we needed, to ask him. Well, coming back late morning, I asked if he could keep my car up front as we needed to go back out in a few hours. He said he really couldn’t but would see what he could do. This was after I gave him a very generous tip. I came out a few hours later, and no car. I had to wait 20 minutes for it. However, there were still cars parked up front from the morning. I don’t get it. Kids in the adult only pool – and there were a lot of them. And no chairs were available. People had saved them, but they were nowhere in sight. This isn’t the hotel’s doing, but it was very frustrating not to be able to get a chair. We were out of luck. Finally the elevators were not adequate. Even though there were five, we always had to wait. Especially on Sunday we waited 15 minutes. I would have walked, but we were on the 8th floor. Paying the prices during the summer for this hotel, I just didn’t need to have these frustrating experiences. One last thing – the shower curtain in the bathroom. Really? At a Ritz? The rest of the stay was fine. We enjoyed the nightly music in the lobby lounge. The servers there were excellent.

  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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1,054 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (242)
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English first
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed August 10, 2014

Went to a 3 days conference at this place and I loved it! The staff is very helpful, nice, respectful and very, very professional.

The rooms are nice, nothing to rave about, but comfortable. The ocean view is magnificent and their pools are good.

Stayed August 2014
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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 9, 2014

The Ritz Carlton Naples is the site of our conference late July, early August. I have had the pleasure of staying at this location for the past six years.

An impeccable property. From the professionalism of the staff to the cleanliness of the rooms. You feel pampered and catered to.

Highly recommended!

  • Stayed July 2014
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Advance, North Carolina
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 9, 2014

A true luxury hotel...every employee in this resort is helpful, attentive and polite...It is a 5 star hotel in every sense...and is ranked as one of the tops in the Ritz-Carlton syatem...For the ultimate experience...the CLUB LEVEL...the concierges are the best anywhere...and the non stop food and bar services....complimentary...are both tasty and tasteful. Your wish is my command seems to be a motto of the concierge staff...The 14th floor is best for great views...there are 3 pools, including a family pool for younger set...The restaurants are excellent...the lobby lounge great for cocktails, appetizers and piano melodies..Restaurant reservations at sold out restaurants? If you are on the club level....you will get the reservation..These concierges do not say No often...if at all...I will return.to this grand hotel.....

Room Tip: higher floors with water view...closer to elevator may help older travelers...rooms that view the gr...
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  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jupiter, Florida
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 8, 2014

The minute you arrive on the property you can tell the difference, Valet are right there to greet you open the car door assist you with your Luggage walk you to the Check in desk where you are again Greeted with a smile and checked in within Minutes of your arrival. Your keys are then handed over to your Bellman which proceeds to take you to your Heavenly room, they explain every square inch of your room and asks if there is anything they can get for you before he leaves and all the time saying My Pleasure, Yes, and of course I'm your Bellman call Me if there is anything you want during My stay at the Ritz Carlton. Expect EXTEREME Customer Service the whole time. Eye Contact all the time Staff come out of the walls or something because I never had to call or wait for any service even at the pool BAM!!! I wanted a refreshing drink healthy snack Chrissie was always poolside with a Big smile, How may I assist you today. I will never stay at any other place other than A RITZ CARLTON they are truly a Cut above every other Hotel I have been to... I didn't even mention the room service or the fine dinning I give the RITZ the highest rating Possible... Oh by the way** NO Smart Phone** I am the Focus of the staffs attention the whole time... You Go RITZ CARLTON!!!!!!!!!!!!!!!!!!!!!! The Staff was tops very friendly and courteous didn't need to ask for direction they walk you where you wanted to go WOW

Room Tip: Eastside has a view of the golf course and pool, Westside is nice if you like to sleep in every morn...
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  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brockville
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed August 5, 2014

This hotel is luxury at its best! From the pristine white sand beach front to the on site spa and boutiques, it's living life at its best! The beautiful gardens and outdoor pools create a lovely getaway. This is now one of my favorite places to stay!

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cleveland, Ohio
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 5, 2014

Our family spent the week at the Ritz-Carlton on Vanderbilt beach for our summer vacation this year. This is the first time we have been here since the major renovation. The experience was wonderful and very family-friendly! The hotel's transformation from an adult-only luxury hotel to one comfortable for the entire family to enjoy was exceptional. We enjoyed the first class service, but also felt at home grabbing a latte at the coffee shop in the lobby. The accommodations were clean and impeccable, and the restaurants captured a variety of tastes. You don't have to leave the resort to have a wonderful time. They have everything you need. We will certainly be back!

Room Tip: You get a coastal view from all of the rooms, but facing the ocean is particularly nice! All of the...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Naples

Address: 280 Vanderbilt Beach Road, Naples, FL 34108
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Naples
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Naples
#4 On the Beach Hotel in Naples
#5 Luxury Hotel in Naples
#5 Spa Hotel in Naples
#7 Family Hotel in Naples
#9 Romantic Hotel in Naples
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Naples 5*
Number of rooms: 420
Official Description (provided by the hotel):
Located on the pristine white sands of Southwest Florida’s Gulf Coast, The Ritz-Carlton, Naples is a Five Star, Four Diamond beach resort that appeals to today’s sophisticated traveler with an array of pampering amenities. With stunning views of the Gulf of Mexico, the resort offers a variety of innovative dining experiences, a luxurious, 51,000 square-foot world class spa, two heated pools, a high tech entertainment lounge, an interactive environmental children’s program and a wide selection of beach activities and water sports. Only three miles from the beach resort and accessible by a convenient hotel shuttle, the 295-room Ritz-Carlton Golf Resort is ranked as the #1 golf resort in Florida by Conde Nast Traveler magazine and as one of the 15 best luxury golf resorts in North America by Golf Digest. The golf resort is home to a pair of 18-hole signature Greg Norman golf courses at Tiburon and hosts the annual PGA TOUR Franklin Templeton Shootout. ... more   less 
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Also Known As:
The Ritz-Carlton, Naples Hotel Naples
Naples Ritz Carlton
Ritz Naples
Ritz-Carlton Naples

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