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“Felt like heaven on earth” 5 of 5 stars
Review of The Ritz-Carlton, Naples

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The Ritz-Carlton, Naples
5.0 of 5 Hotel   |   280 Vanderbilt Beach Road, Naples, FL 34108   |  
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Ranked #7 of 58 hotels in Naples
new york
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
“Felt like heaven on earth”
5 of 5 stars Reviewed October 9, 2012

There are not enough words to express the level of service you receive at this beautiful haven on the water in Naples. Every member of their staff including their pool wait staff, housekeeping, room service, front desk, concierge and anyone you passed in the hall makes you feel as though your comfort and well being is their top priority. This was our second visit and we were so thrilled to be there that we extended our stay an additional day the very last minute and they could not have been more accomodating. The food is excellent and we dined at The Grill four evenings out of seven. Upon check in our room was already upgraded - they truly make you feel welcome and a part of their family. The spa is fantastic and I highly recommend Mary (masseuse) who truly enjoys her profession. This is one resort that we will visit each year for our anniversary.

Room Tip: Gulf front rooms on the higher floors are the most desirable but they extend themselves to make sure...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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946 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (206)
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English first
Dallas-Fort Worth
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 7, 2012

Lovely setting, excellent - yet comfortable - restaurants. Easy beach access, lovely pools. Everything about the experience was enjoyable, delightful, just a joy. Had lunch at The Sand Bar both days - food was excellent, service from Maranda and Amanda made it awesome. Had dinner at Bites tapas-style restaurant off the main lobby two of the three nights we were there. It was sooooo good the first night, we decided we wanted to cap off our trip with dinner there as well. Cheers to Joanna, Penelope and Adam whose service was spectacular. And to the two very different pianists extraordinaire playing both nights we were there. LOVELY.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhoenixFF
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed October 7, 2012 via mobile

Just spent 4 nights at the Ritz Naples for a conference. Stayed on the 14th floor corner unit with ocean view. The room was clean and spacious with a small balcony. The club room had five presentations which were all very good. I received excellent service from the entire staff. Extra kudos to Jane in the club room. Golf at the sister property was good although extremely humid as expected. Overall this is a nice facility on the beach with excellent service.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Augustine FL
Top Contributor
528 reviews 528 reviews
120 hotel reviews
Reviews in 175 cities Reviews in 175 cities
171 helpful votes 171 helpful votes
5 of 5 stars Reviewed October 3, 2012

I stay at a lot of hotels every year and sometimes you pay a lot more and get less. I am happy to say this is not the case here.

I stayed here two days for a business trip and I really enjoyed my stay. At check I my room was upgraded to an ocean view. Wow, great view and with a balcony I was able to enjoy the sunset. I had the pleasure of eating at several of their restaurants and also a lunch that was catered for our group. All I can say is that the food was great and so was the service.

If you are looking for a special get away you have found it.

Room Tip: Tips: Reserve and ocean view room, it is worth it. Also if you drive, the parking at the hotel it $2...
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas
Top Contributor
366 reviews 366 reviews
40 hotel reviews
Reviews in 74 cities Reviews in 74 cities
190 helpful votes 190 helpful votes
5 of 5 stars Reviewed October 3, 2012

I love Naples and you will too. I stayed here while I was going out with a realtor to look at properties nearby. This Ritz has ambiance and is a well run establishment. The food is good and the staff goes out of their way to make you feel at home.

  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, FL
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 2, 2012

Stayed for one night. First time staying at a Ritz and it lived up to expectations. Everything is top notch, from the amenities that the hotel offers, to the service provided by the employees. Complimentary lounge chairs and umbrellas at their beach. One negative comment would be that you would expect the higher end hotels to offer amenities such as parking and internet access complimentary, so it feels odd to be nickle and dimed after paying a premium for staying there.

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carmel, Indiana
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 30, 2012

Stayed at Ritz, September 24-28th. Had a wonderful time. Staff were friendly and attentive. Ocean Front Room on the 5th floor had a great view of the Gulf. Spa was beautiful and top notch. The outside seating areas that opened onto the pool area were in need of updating, cushions dirty and furniture was dated. The chairs on the beach also needed cleaning. The chips, salsa and guacamole at Gumbo Limbo were pricey but were delicious. We had them twice.. Our room was very clean, no odors, no odors noticed in or around the hotel. The grounds were beautiful and well kept up..The beach area was clean, no debris. It was turtle breeding season, so all outside lighting and beach chairs had to be removed by sunset. This in no way affected our time spent on the beach enjoying the sunset. Their were two large conferences during the first two days of our stay and we hardly noticed. We still felt we received top notch service. The Ritz is pricey, but we expected this when we read the reviews and have stayed at another Ritz last year. I agree with some of the other reviewers that parking should be less expensive and the beach umbrellas free, especially during their off season. Other factors to consider during a September stay is that the shops on 5th and 3rd street closed early. Most around 5pm and some were not even open as they took the month of September off since it is off season, that was disappointing if you wanted to do shopping on those streets.

Room Tip: Pick a Ocean Front room on a higher floor or you won't be able to see the Gulf due to the Landsc...
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Ritz-Carlton, Naples

Address: 280 Vanderbilt Beach Road, Naples, FL 34108
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Naples
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Naples
#3 On the Beach Hotel in Naples
#5 Luxury Hotel in Naples
#6 Spa Hotel in Naples
#6 Family Hotel in Naples
#10 Romantic Hotel in Naples
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Naples 5*
Official Description (provided by the hotel):
Located on the pristine white sands of Southwest Florida’s Gulf Coast, The Ritz-Carlton, Naples is a Five Star, Four Diamond beach resort that appeals to today’s sophisticated traveler with an array of pampering amenities. With stunning views of the Gulf of Mexico, the resort offers a variety of innovative dining experiences, a luxurious, 51,000 square-foot world class spa, two heated pools, a high tech entertainment lounge, an interactive environmental children’s program and a wide selection of beach activities and water sports. Only three miles from the beach resort and accessible by a convenient hotel shuttle, the 295-room Ritz-Carlton Golf Resort is ranked as the #1 golf resort in Florida by Conde Nast Traveler magazine and as one of the 15 best luxury golf resorts in North America by Golf Digest. The golf resort is home to a pair of 18-hole signature Greg Norman golf courses at Tiburon and hosts the annual PGA TOUR Franklin Templeton Shootout. ... more   less 
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Also Known As:
The Ritz-Carlton, Naples Hotel Naples
Naples Ritz Carlton
Ritz Naples
Ritz-Carlton Naples

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