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“I'd stay here again, but it isn't a typical Waldorf” 3 of 5 stars
Review of Naples Grande Beach Resort

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Naples Grande Beach Resort
4.5 of 5 Resort   |   475 Seagate Drive, Naples, FL 34103 (Formerly Waldorf Astoria Naples) (North Naples)   |  
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Ranked #34 of 58 Hotels in Naples
Tampa, FL
Top Contributor
55 reviews 55 reviews
40 hotel reviews
Reviews in 33 cities Reviews in 33 cities
31 helpful votes 31 helpful votes
“I'd stay here again, but it isn't a typical Waldorf”
3 of 5 stars Reviewed July 22, 2014

I was pretty excited to attend a conference that was planned at a Waldorf. Having recently stayed at the Orlando Waldorf at Bonnet Creek, I was expecting something similar. I was disappointed. While there is a gorgeous lobby and common area, the room was definitely not a traditional, high end Waldorf type room. Bed was comfortable, sheets were nice, but everything could use an update. I have heard that there is a new owner and that there will be a significant upgrade in the next year. If so, I will look forward to visiting again.

My biggest complaint is that this is a hotel that hosted a convention but without any of the traditional conference services. I actually had to go to the back of the hotel package room and pull out my own 75 lb conference case and lug it to the conference area with NO ASSISTANCE. So a woman in heels was forced to pull this out herself while the bellman (not sure if he was a bellman) watched. This isn't the kind of service I was expecting.

I had room service one night and it was great, breakfast downstairs the next morning was also good, but a little pricey.

I'd definitely stay again, the service was good except for the conference package issue, the property just needs a facelift.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,767 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (389)
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English first
Tampa Florida
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed July 21, 2014

The hotel is located within a beautiful residential area and is close to restaurants and within walking distance of an upscale shopping mall. The grounds are beautiful and the lobby area is very chic and modern, but cold and unwelcoming. Our room on the 9th floor was spacious, with a large balcony and great view of the city and a glimpse of the gulf waters between the condos in the distance, but once again, the décor was chic but uninviting. However, the marble bathroom was spacious and had a large garden tub and a separate shower. It also included a safe, mini fridge, and coffee maker. The room wasn’t as clean as I expected it to be. There was dust on the headboard of the bed, and in the dresser drawers, plus I found several dark hairs around the sink and near the tub.

This property has a lovely terrace area and the pools are very nice. The gym is large with the usual cardio equipment and weights in addition to a steam room and shower facilities.
This hotel is not a beach front property. The beach is actually a 15 minute brisk walk from the pool area. There were golf cart shuttles constantly running between the beach and the hotel, but we noticed there were often lines of people waiting to take the shuttle back from the beach. Still if you don’t mind walking, there is a beautiful, shaded boardwalk between the beach and the hotel.

I would rate customer service at this property as only average though the lady working at the transportation and activities desk, the young men working the beach rental area, and the Sunday evening bartender all provided excellent service, excluding those three areas, the overall customer service was just O.K.

I’d heard so much about the Waldorf-Astoria brand and was looking forward to our stay. Sadly, I have to say that this hotel did not live up to my expectations of the Waldorf-Astoria resorts and I was disappointed with our visit. Nevertheless, it is located in a gorgeous area of Naples, FL, the beach is beautiful, the grounds are lovely, and if I could get a good rate, I would probably stay here again.

Room Tip: The high floor rooms over looking the spa offer great views of the city and offer a glimpse of the g...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Bend, Indiana
Top Contributor
53 reviews 53 reviews
6 hotel reviews
Reviews in 28 cities Reviews in 28 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 21, 2014

This is a very nice vacation destination that has many nice amenities. From pool to beach access it has all the things needed for a great family vacation. However it is not a cheap place to stay at and there is a $60 daily resort fee for added stuff such as chairs at the beach to two " free " daily drinks. Not sure if this is negotiable. Anyway a very nice getaway.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Beach, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 21, 2014

From the bellmen, to the front desk, to the bartenders, and late night crew, every staff member was hospitable, helpful, kind, and a joy to converse with .

Having the tram down to the beach is a huge help...highly suggest renting an umbrella with the heat and sun.

Dylan (Silva?) with the beach/cabana crew was extraordinary....very courteous, hard working and a great staff member to have. I'd hire him in a heartbeat at my Hilton property.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 21, 2014

Spent a great day at the Waldorf Astoria beach club on Naples Clam Pass Beach. Treated ourselves to a luxury beach bed which turned out great value. Rental included a boogie boards and noodles for the kids. Beach staff Brian and Luke were friendly and helpful. A great day out!

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 21, 2014

Been visiting this Hotel since 1989 when it was called the Registry Fantastic location, wonderful welcome and attention from all of of the staff and many thanks to the beach staff especially Luke As always we cannot fault the Hotel or it's location John and Maxine Lewis UK

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hunter H, General Manager at Naples Grande Beach Resort, responded to this review, July 28, 2014
Thank you for your continued loyalty to our property over the years. We were thrilled to hear that you had yet another memorable stay and we will look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tallahassee, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 21, 2014

A beautiful hotel in a convenient location, close to everything from the beach to shopping and dining! Great hotel staff; everyone was friendly, courteous, knowledgeable, helpful, respectful and professional. I noticed that ALL hotel guests were treated with the same respect and kindness, whether they were there on business or vacation. It is apparent that the hotel staff truly take pride in and enjoy their work. I look forward to my next stay at the Waldorf Astoria Naples!

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Naples Grande Beach Resort

Address: 475 Seagate Drive, Naples, FL 34103 (Formerly Waldorf Astoria Naples)
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Naples > North Naples , Pelican Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Naples
#8 Spa Hotel in Naples
#8 On the Beach Hotel in Naples
#10 Luxury Hotel in Naples
#15 Business Hotel in Naples
#31 Romantic Hotel in Naples
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Naples Grande Beach Resort 4.5*
Number of rooms: 474
Official Description (provided by the hotel):
Naples Grande Beach Resort is Southwest Florida's insider secret for couples, families and business groups looking for an eco-smart beach retreat with panoramic views of the Gulf of Mexico. Set on 23 waterfront acres adjoining a 200-acre nature preserve and mangrove estuary, the resort is celebrated for its genuinely friendly staff who embody the highly hospitable philosophy of "The answer is yes; what's the question?" Inviting features include spacious guestrooms, suites and bungalows with private balconies or patios; same-floor meeting space and break-out rooms with floor-to-ceiling windows; energizing recreation, including championship golf, award-winning tennis and water sports on three miles of sugar sand beach; three signature pools, including one with a 100-foot water slide; a rejuvenating Naples Grande Spa and inventive dining options. It's also just a short stroll or bike ride on palm-lined streets to unique shops, restaurants and galleries. ... more   less 
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Also Known As:
Waldorf Astoria Naples Hotel Naples
The Waldorf Astoria Collection Naples

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