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“Perfect Getaway - Service Excellent!” 5 of 5 stars
Review of Waldorf Astoria Naples

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Waldorf Astoria Naples
4.5 of 5 Resort   |   475 Seagate Drive, Naples, FL 34103 (North Naples)   |  
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Ranked #33 of 58 hotels in Naples
New York City, New York
1 review
1 helpful vote 1 helpful vote
“Perfect Getaway - Service Excellent!”
5 of 5 stars Reviewed January 16, 2013

First trip with our 3 year old and from the day before we arrived, the hotel staff went out of their way to make our trip memorable. The hotel has a lot of open space. The pool is perfect for all. We stayed mainly by the children's area and it is AWESOME! The slide is so much fun for children and parents. The wait staff by the pool are excellent. The tram to the beach is very convenient. We had breakfast every morning at Aura - it's not a luxurious breakfast, but it gets the job done. I recommend using the AMEX FHR Program - we really got a lot from those benefits. My wife and I loved every minute of our trip and it is obvious how dedicated the staff are to ensuring a great vacation. It worked! Can't wait to go back!

Room Tip: Stayed in a Gulf View Suite. Probably bigger than we needed - but not going to complain.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hunter H, General Manager at Waldorf Astoria Naples, responded to this review, January 17, 2013
We are flattered by your comments and delighted to hear that you and your family had such a wonderful stay with us. The FHR program is truly wonderful and provides a great number of benefits to you as a traveler and we thank you for recommending others to participate in the program. We appreciate the time in which you have taken to comment on your visit and we will pass along your compliments to our staff. We look forward to seeing you again in the future.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (346)
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English first
Miami, Florida
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 15, 2013

We have stayed here two summers in a row. Both times have been a positive experience. The hotel is very well kept and the rooms are typical vacation rooms. The pool is great...big enough that you don't have to stand next to a bunch of strangers. In order to get to the beach, you have to take a tram that takes less than five minutes (right outside the pool area). We have been able to get good rates both times (about $120-130 a night). You are near the city where there are plenty of restaurants to eat at night including chain restaurants. It's Naples so not much else to do but relax. We hope to return this summer.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hunter H, General Manager at Waldorf Astoria Naples, responded to this review, January 17, 2013
Thank you for your continued patronage....being in our neighboring Miami we wish you would come more often! Thank you for sharing your comments and we will look forward to seeing you again soon!
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Jacksonville, Fl
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 14, 2013

I stayed here several times when it was the Naples Grande and can see a number of improvements since the Waldorf/Hilton chain took over. The fitness is small but has very nice equipment. This is a good alternative to the nicer, but pricier Ritz Carlton IMO.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan W, Human Resources Manager at Waldorf Astoria Naples, responded to this review, January 15, 2013
Thank you for coming to visit us again! We were so happy to hear that once again you had a great visit and we truly value your continued patronage. Come again soon!
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Norfolk, Massachusetts
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 14, 2013

This is our third time staying at the Waldorf. We stay in a COASTAL VIEW KING BED, which is perfect for the two of us. There are several families staying at the hotel, but the majority during the winter weeks looks to be business travelers. The pools are amazing and they have an adult only pool. The Clam Pass walkway to the beach is not to be missed. The Strip House steak house on the premise and is an outstanding steak house.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda H, Manager at Waldorf Astoria Naples, responded to this review, January 15, 2013
Thank you for your compliments! We are thrilled to hear that your third trip was as enjoyable as the first two and we hope that your fourth will be even better!! Let us know when you are coming back.
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London, United Kingdom
Senior Contributor
49 reviews 49 reviews
36 hotel reviews
Reviews in 30 cities Reviews in 30 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 12, 2013

I stayed here for a week in early January 2013 for some R&R from the damp, dark English winter. The weather was glorious, and overall I had a nice time. The building is a bit old (60s or 70s build, I'd say) and it has not been a Waldorf for long, but the refurbished areas are fine.

Good things: good location (you can walk to the mall), well-kept grounds, free self-parking, attractive public areas especially the entrance atrium, friendly and attentive staff (on the whole), comfortable bed in a very spacious room and three pools.

Gripes: I know it was the holiday season which is peak season for families, but when booking I had taken comfort from the fact that there was a pool allegedly dedicated for "quiet relaxation" by adults.

Unfortunately the families who dominated the hotel took no notice of this and the supposedly "quiet' pool was full of screaming, splashing children (as well as some screaming adults - I don't know what part of "No Diving" people don't understand) despite the fact that the family pool (three times the size) was available.

Several appeals to the hotel staff to sort this out fell on deaf ears. I was twice promised attention from the hotel manager but it never arrived.

In the end the self-made solutions turned out to be (1) the lap pool, which is separate from the two main pools and was a lot quieter, and (2) the end of the holidays. I'll know better than to travel that week next year.

Is it too much to ask for a quiet life?

Room Tip: If the price is right, use the upgrade option available when booking online. You can find a bargain...
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda H, General Manager at Waldorf Astoria Naples, responded to this review, January 15, 2013
I can only imagine coming from the UK how much you must have enjoyed our tropical weather! I am happy to hear that mother nature did not disappoint as we had some glorious weather to begin the year....so good that everyone wanted to visit us at the same time. I am so sorry to hear that it was a little busy for your liking and hope that you will come back when we may be a little quieter. The main area of concern for me was the lack of follow through from a Manager and although you have now checked out....I hope I can help. If you could contact me via private message I would be grateful, as I would love the opportunity to discuss your experience. My email is Amanda.Vogel@waldorfastoria.com Thank you so much for sharing your comments.
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Montclair, New Jersey
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 11, 2013

Hotel has a lot to offer and good prices are available but it does not live up to the brand of the Wardorf Astoria - felt like a nice Hilton.

Mixed service levels - Nicole at Breakfast is superb but no apology for a broken door found lying in the room on arrival or response to my request to swap out a threadbare chair in our bungalow.

The bungalow room size is great and the pull out bed in the living room is helpful for children. Our room needed a lick of paint (I was told the furnishings and painting were last refurbished 7 years ago).

The tennis center is wonderful and the 3 pools are great. However, expect to see children in the adult pool and non hotel guest using the sun beds on the beach!

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacob A, Manager at Waldorf Astoria Naples, responded to this review, January 15, 2013
Thank you for your feedback. While it appears your overall stay was enjoyable, there are definitely some opportunities here and we will be sharing your feedback with our team to ensure your comments are addressed. As Director of Property Operations I would personally like to apologize for the working order of your guest room. If you could please send me via private message your room number I would like to walk the room to ensure all these matters have been addressed. Thank you for bringing this to our attention. We truly value your patronage and apologize that your stay wasn't flawless as it should have been. My email address is Jacob.Attallah@waldorfastoria.com and I look forward to hearing from you.
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Chicago, Illinois
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 9, 2013 via mobile

Stayed the week between Xmas and New Year. Our room in the main building was as promised, very clean, and a great gulf view. My pet peeve, when staying anywhere on the Gulf in Naples, is the horrible cell and Internet service in room. To my delight, this was not the case at the Waldorf. My only complaint is the lack of an elevator from the garage to the lobby. This is terribly inconvenient and awkward for guests who are being charged a daily parking fee. The Golden Door Spa was great, but they still haven't enlarged the dressing room area. Staff is friendly and accommodating, and I will definitely be back.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda H, Manager at Waldorf Astoria Naples, responded to this review, January 10, 2013
We were pleased to hear that you enjoyed your stay with us and despite your reservations, that the wireless internet was better than expected! We aim to please.

With reference to the elevator from the garage, this is a work in progress.....while we will not be building a new shaft any time soon, we do try to encourage guests to drop their bags with valet prior to self parking and we are also installing directional signage to our pool elevator which does actually provide elevator service from that level.

We are sorry that we weren't able to implement this prior to your arrival but we do hope that you will utilize one of these options on any future visits. Thank you for your comments.
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Additional Information about Waldorf Astoria Naples

Address: 475 Seagate Drive, Naples, FL 34103
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Naples > North Naples , Pelican Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Naples
#8 Spa Hotel in Naples
#8 On the Beach Hotel in Naples
#9 Luxury Hotel in Naples
#15 Business Hotel in Naples
#29 Family Hotel in Naples
#30 Romantic Hotel in Naples
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Waldorf Astoria Naples 4.5*
Official Description (provided by the hotel):
The Waldorf Astoria Naples is Southwest Florida’s insider secret for couples, families and business groups looking for an eco-smart beach retreat with panoramic views of the Gulf of Mexico. Set on 23 waterfront acres adjoining a 200-acre nature preserve and mangrove estuary, the resort is celebrated for its genuinely friendly staff who embody the highly hospitable philosophy of "The answer is yes; what’s the question?" Inviting features include spacious guestrooms, suites and bungalows with private balconies or patios; same-floor meeting space and break-out rooms with floor-to-ceiling windows; energizing recreation, including championship golf, award-winning tennis and water sports on three miles of sugar sand beach; three signature pools, including one with a 100-foot water slide; a rejuvenating Waldorf Astoria Spa and inventive dining options. It’s also just a short stroll or bike ride on palm-lined streets to unique shops, restaurants and galleries. ... more   less 
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Also Known As:
Waldorf Astoria Naples Hotel Naples
The Waldorf Astoria Collection Naples

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