I stayed here several times when it was the Naples Grande and can see a number of improvements since the Waldorf/Hilton chain took over. The fitness is small but has very nice equipment. This is a good alternative to the nicer, but pricier Ritz Carlton IMO.

This is our third time staying at the Waldorf. We stay in a COASTAL VIEW KING BED, which is perfect for the two of us. There are several families staying at the hotel, but the majority during the winter weeks looks to be business travelers. The pools are amazing and they have an adult only pool. The Clam Pass walkway to the beach is not to be missed. The Strip House steak house on the premise and is an outstanding steak house.

I stayed here for a week in early January 2013 for some R&R from the damp, dark English winter. The weather was glorious, and overall I had a nice time. The building is a bit old (60s or 70s build, I'd say) and it has not been a Waldorf for long, but the refurbished areas are fine.

Good things: good location (you can walk to the mall), well-kept grounds, free self-parking, attractive public areas especially the entrance atrium, friendly and attentive staff (on the whole), comfortable bed in a very spacious room and three pools.

Gripes: I know it was the holiday season which is peak season for families, but when booking I had taken comfort from the fact that there was a pool allegedly dedicated for "quiet relaxation" by adults.

Unfortunately the families who dominated the hotel took no notice of this and the supposedly "quiet' pool was full of screaming, splashing children (as well as some screaming adults - I don't know what part of "No Diving" people don't understand) despite the fact that the family pool (three times the size) was available.

Several appeals to the hotel staff to sort this out fell on deaf ears. I was twice promised attention from the hotel manager but it never arrived.

In the end the self-made solutions turned out to be (1) the lap pool, which is separate from the two main pools and was a lot quieter, and (2) the end of the holidays. I'll know better than to travel that week next year.

Is it too much to ask for a quiet life?

Hotel has a lot to offer and good prices are available but it does not live up to the brand of the Wardorf Astoria - felt like a nice Hilton.

Mixed service levels - Nicole at Breakfast is superb but no apology for a broken door found lying in the room on arrival or response to my request to swap out a threadbare chair in our bungalow.

The bungalow room size is great and the pull out bed in the living room is helpful for children. Our room needed a lick of paint (I was told the furnishings and painting were last refurbished 7 years ago).

The tennis center is wonderful and the 3 pools are great. However, expect to see children in the adult pool and non hotel guest using the sun beds on the beach!