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“Very Nice Stay” 4 of 5 stars
Review of Waldorf Astoria Naples

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Waldorf Astoria Naples
4.5 of 5 Resort   |   475 Seagate Drive, Naples, FL 34103 (North Naples)   |  
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Ranked #34 of 58 hotels in Naples
Cowes, United Kingdom
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
30 helpful votes 30 helpful votes
“Very Nice Stay”
4 of 5 stars Reviewed November 21, 2012

We had two nights at the Waldorf, including a Saturday, and despite a big wedding and a doctors convention we did not find the place crowded apart from a very full self-parking lot. The views from high floor rooms are great and we liked the big bathroom which had both a bath and separate shower. The tram service to the beach was great as were the beach facilities and pool area. The only disappointment was the breakfast which we felt was average at best, particularly for a hotel with the Waldorf name. We had a breakfast included package but for the price I would not have wanted to pay for it separately. Nonetheless, this was a small matter and we thoroughly enjoyed our stay. Would stay there again but quite expensive when the mandatory resort charge has been added in.

Room Tip: Best views from high floor rooms.
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaldorfAstoriaNaples, Marketing & Public Relations Coordinator at Waldorf Astoria Naples, responded to this review, November 26, 2012
Thank you for your review. We are delighted to read about your wonderful stay with us and are glad that you had the opportunity to explore our resort and find comfort in the quieter retreats although we had a full house! I will also pass along your comments regarding breakfast to our Food and Beverage team for improvement. I appreciate your time in writing this review and I truly hope to welcome you back to the resort soon!
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (377)
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English first
Princeton, New Jersey
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 19, 2012

For the first time last year, we celebrated New Years Eve for several days at the Waldorf Astoria Naples. It was an easy drive from Fort Myers airport and we had a reunion with friends from all across the country and France. It was a great place to celebrate New Years Eve.

The ballroom was decorated and festive; a delicious dinner was served and there was a big band for dancing and fun. In the Aura Lobby Bar there were big screen TV’s set up to watch the ball go down in Times Square compete with noise makers, new years hats and complimentary champagne.

We walked outside on the terrace with a beautiful fire pit surround by a waterfall. The terrace overlooked a beautiful swimming pool with the jungle and the ocean in the background. It was spectacular.

The management of the hotel did a magnificent job of coordinating a series of days in celebration of the New Year.

Room Tip: We have stayed in a suite on the ocean side and you have a beautiful view from a very large balcony...
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  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaldorfAstoriaNaples, Marketing & Public Relations Coordinator at Waldorf Astoria Naples, responded to this review, November 21, 2012
Thank you so much for your review. Our New Year’s Eve celebration will be even more spectacular this year and we hope that you have an opportunity to come and celebrate with us. We appreciate all of your kind comments and look forward to welcoming you back soon!
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Battleford, Canada
Top Contributor
152 reviews 152 reviews
27 hotel reviews
Reviews in 71 cities Reviews in 71 cities
104 helpful votes 104 helpful votes
5 of 5 stars Reviewed November 18, 2012

We were booked into this property by the organizers of a professional education seminar and were so impressed that we stayed on an additional two days. Both the premises and the service had the "flavour" of being on a cruise. The 1/2 mile boardwalk (with optional no-charge shuttle) to a "movie picture" beach" was a super plus.
General Manager Theo Gornell is the quintessential "guests' manager". One cannot say too much about his treatment of guests.

Room Tip: Ask for an upper floor room so as to better experience the view.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaldorfAstoriaNaples, Marketing & Public Relations Coordinator at Waldorf Astoria Naples, responded to this review, November 21, 2012
Thank you for your wonderful review! We are so very happy to hear that you loved your experience here and could stay an extra couple of days! I will let Theo, our hotel manager know of your kind comments. We truly hope to be of service again in the near future.
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Philadelphia, Pennsylvania
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed November 17, 2012

We travel to Naples a few times a year and have been going to this spa for a while. It's gotten better and better over the years as ownership changed. The setting is completely zen and the staff is very professional and accommodating. This past massage goes down as the best massage ever and worth the extremely expensive rate (e.g. Overpriced). What disappointed is the upkeep. I had spa services two days in a row and was the last to use the shower one day and the first the next.....and it very definitely was not cleaned in between. Yuck. After our massages we enjoyed the plunge pool and the steam room. However the plunge pool didn't look very clean and the ladies room was out of toilet paper for the entire three hours I was there. I could have said something but really, I didn't want to be bothered. So all in all while I love this spa and will return for sure, I hope they step up the upkeep.

Stayed November 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaldorfAstoriaNaples, Marketing & Public Relations Coordinator at Waldorf Astoria Naples, responded to this review, November 21, 2012
Thank you for sharing your comments with us. We appreciate your loyalty to our spa and apologize that there was a lapse in service this time around. I can assure you that this will be addressed with our Spa Director and corrected immediately. I hope you have the opportunity to come back again and have an even better massage!
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Waterloo
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 17, 2012

Stayed here from November 10 - 15 as part of a small conference and would stay here again when in Naples. Was a little concerned after reading reviews but did not hear a single complaint from any of our 150+ attendees.

Yes some parts of the hotel are a little tired (parking garage, some of the exterior stucco, hallway/room carpets etc...) but nothing offensive. Occasioanlly hot water not very hot.

What makes this hotel so terrific is the staff. Staff are the best of any hotel or resort I have stayed at. We were blown away and this was the consistent opion of our group. GM is to be commended for achieving such a high level of service.

Lobby, restaurants, bars, are excellent 5 stars. Great spaces that allowed for multiple functions without tripping oiver each other.

Pool area and beach are really nice with great spaces for those with or without kids.

Wouldn't hesitate to recommend this hotel to anyone travelling to the Naples area. Great for business, couples or families.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaldorfAstoriaNaples, Marketing & Public Relations Coordinator at Waldorf Astoria Naples, responded to this review, November 21, 2012
Thank you for your wonderful review. I apologize for the items noted that need touching up, and am happy to let you know that we are starting to redo the parking garages early next week. We constantly look for areas that we can improve and are happy to continuously make our resort the best choice for our guests both vacationers and business groups alike. I appreciate your kind comments and will share it with our team. It was a pleasure to have you with us and we truly hope to welcome you back very soon!
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Top Contributor
176 reviews 176 reviews
32 hotel reviews
Reviews in 50 cities Reviews in 50 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed November 16, 2012

I spent three nights for a business conference.

Here are the highs:
1) good service
2) the food is better than good
3) the conference staff was professional and attentive
4) loved the hotel bar and the lighting in general areas
5) the views from the rooms
6) boardwalk to beach
7) Strip steakhouse on site
8) free parking

Lows:
1) the hotel needs some updating in the rooms (I stayed in 621) and pool
2) poor elevator layout from the perspective of the garage to the lobby and hotel rooms
3) beds were a bit stiff
4) shower water got warm but not hot
5) it just misses at living up to the Waldorff brand.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaldorfAstoriaNaples, Marketing & Public Relations Coordinator at Waldorf Astoria Naples, responded to this review, November 21, 2012
Thank you for your review. We appreciate all of your comments, both good and bad, but are disappointed to hear that we fell short of your expectations. Every single staff member here strives to surprise and delight each guest who walks through our doors. Although we did not accomplish this at every turn, we are proud to hear that you enjoyed your conference, the food, views, boardwalk and more. Please do not hesitate to reach out to me in the future should you need assistance with reservations. It would be my pleasure to personally ensure a top-notch stay.
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Tampa, Florida
Top Contributor
69 reviews 69 reviews
11 hotel reviews
Reviews in 39 cities Reviews in 39 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed November 13, 2012

I stayed at the property because it was selected by our group for their annual meeting.
The entrance was glamorous and very inviting. The rooms were nice with some decent views.
I felt for a Waldorf Astoria property that it was lacking in some areas. I think the hotel was just acquired by the Hilton group. The carpets in some places were stained. the maid service forgot to replace some of the amenities a couple of times..the shower door was leaking onto the floor..It just seemed that the hotel was not up to the Waldorf Standard...I would rate it as a Hilton or Marriott property, but not as a Waldorf.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hunter H, General Manager at Waldorf Astoria Naples, responded to this review, November 14, 2012
Thank you for taking the time to post your review! Although were pleased that you enjoyed your stay, especially the spa, we were concerned to hear about the shower and some carpet stains. If you could please let us know what room number you were in, we would like to get this remedied immediately, please accept our apologies. Please email me directly at hunter.hansen@walforfastroria.com and I will personally address. We do hope that you and your company return in the future.
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Additional Information about Waldorf Astoria Naples

Address: 475 Seagate Drive, Naples, FL 34103
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Naples > North Naples , Pelican Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Naples
#8 On the Beach Hotel in Naples
#8 Spa Hotel in Naples
#10 Luxury Hotel in Naples
#17 Business Hotel in Naples
#31 Romantic Hotel in Naples
#31 Family Hotel in Naples
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Waldorf Astoria Naples 4.5*
Official Description (provided by the hotel):
The Waldorf Astoria Naples is Southwest Florida’s insider secret for couples, families and business groups looking for an eco-smart beach retreat with panoramic views of the Gulf of Mexico. Set on 23 waterfront acres adjoining a 200-acre nature preserve and mangrove estuary, the resort is celebrated for its genuinely friendly staff who embody the highly hospitable philosophy of "The answer is yes; what’s the question?" Inviting features include spacious guestrooms, suites and bungalows with private balconies or patios; same-floor meeting space and break-out rooms with floor-to-ceiling windows; energizing recreation, including championship golf, award-winning tennis and water sports on three miles of sugar sand beach; three signature pools, including one with a 100-foot water slide; a rejuvenating Waldorf Astoria Spa and inventive dining options. It’s also just a short stroll or bike ride on palm-lined streets to unique shops, restaurants and galleries. ... more   less 
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Also Known As:
Waldorf Astoria Naples Hotel Naples
The Waldorf Astoria Collection Naples

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