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“Great Spa” 3 of 5 stars
Review of Waldorf Astoria Naples

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Waldorf Astoria Naples
4.5 of 5 Resort   |   475 Seagate Drive, Naples, FL 34103 (North Naples)   |  
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Breakfast for 4 + Wi-Fi
Ranked #33 of 58 hotels in Naples
Colorado Springs, Colorado
Top Contributor
68 reviews 68 reviews
11 hotel reviews
Reviews in 37 cities Reviews in 37 cities
24 helpful votes 24 helpful votes
“Great Spa”
3 of 5 stars Reviewed November 13, 2012

I stayed at the property because it was selected by our group for their annual meeting.
The entrance was glamorous and very inviting. The rooms were nice with some decent views.
I felt for a Waldorf Astoria property that it was lacking in some areas. I think the hotel was just acquired by the Hilton group. The carpets in some places were stained. the maid service forgot to replace some of the amenities a couple of times..the shower door was leaking onto the floor..It just seemed that the hotel was not up to the Waldorf Standard...I would rate it as a Hilton or Marriott property, but not as a Waldorf.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hunter H, General Manager at Waldorf Astoria Naples, responded to this review, November 14, 2012
Thank you for taking the time to post your review! Although were pleased that you enjoyed your stay, especially the spa, we were concerned to hear about the shower and some carpet stains. If you could please let us know what room number you were in, we would like to get this remedied immediately, please accept our apologies. Please email me directly at hunter.hansen@walforfastroria.com and I will personally address. We do hope that you and your company return in the future.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (374)
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Boston, MA
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 11, 2012

My husband and I stayed this past weekend for 3 nights. We stayed in the Bungalows which are bigger than a standard room but not in the main part of the hotel. The room is a suite with a large bedroom and large living room and patio. Our bungalow was not a great one as it was next to the tennis courts and didn't feel very private. Also our patio had only shade; no sun. Love the size of the bungalows though, lots of room to move around. We were here with a large group from my husbands company and this is the 4th year in a row that we have stayed here. We did notice this year that they are trying to "Waldorf" the hotel a little better in terms of service. There was a lot more attention to detail on many things in the hotel such as the pool deck (more umbrellas and waiter and waitress service). However, the housekeeping was not great. Our room was not that clean. Hairs on the bathroom floor (not ours), dirt by the front door that was never swept up. The food was excellent at breakfast at Aura. Expensive but delicious. The lobby bar is beautiful and fun to hang out at. We rented a cabana at the pool for the first time and that was fun. The beach is beautiful and the chairs are very comfy with the cushions. You can walk there very easily which my husband and I do or take a golf cart ride that is always going back and forth. All in all I would stay here again. They seem to really want to make it a Waldorf property.

Room Tip: If you want a view stay in the main hotel. If you have children; stay in a bungalow; lots more room...
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hunter H, General Manager at Waldorf Astoria Naples, responded to this review, November 13, 2012
Thank you for taking the time to provide us with such candid comments regarding your recent visit. We were happy to hear that you have seen some improvements since your last visit and we appreciate your compliments. With reference to the cleanliness of your guest room, this is absolutely unacceptable and we hope you will accept our apologies. We will most definitely share your comments with our Director of Housekeeping to ensure it is addressed immediately. We truly value your continued patronage and look forward to seeing you again in the near future.
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Newark, New Jersey
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed November 11, 2012

I booked the hotel months in advance and my flight was cancelled due to weather. I spent a good amount of time on phone to make hotel aware I as still coming just on later flight and didn't want to lose my reservation . When I arrived they told me I was a "no show" and there was nothing they could do. I explained to them that my flight was cancelled because of the weather and I had even called to confirm. Plus I had even told them to charge the room for the night I wasn't there just so I can check in early. They insisted they were absolutely booked and couldn't help me. I asked for a manger or someone to help me and they insisted there was nothing they could do. Then I pulled out my phone to show them the length of time I spent on the phone with their hotel and insisted that they correct the problem , which is when magically a room was available. They had a room all along but were not courteous enough to rectify their own mistakes until I became irate. Not to mention their computer system was down and couldn't offer any of the guests keys to the room. If someone wanted to leave they had to call the bellman to let them back in. Horrible service, and should be accommodating especially since I ended up paying for the room regardless for the night I didn't stay .
On a side note: the room service people were great and very pleasant. The food was bad- indelible and had to send it back and what I got in return was equally bad so I gave up and walked over a mile for some decent food.
My neighbor told me he too was told his reservation was cancelled and wouldn't offer him a room. He eventually got one but these mistakes shouldn't occur especially when the hotels are given notifications that their guest are stuck in a storm .

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hunter H, General Manager at Waldorf Astoria Naples, responded to this review, November 13, 2012
Please accept our sincere apologies for your experience. Clearly there was some kind of miscommunication with regard to your reservation and we are extremely sorry that this occurred. We can understand that travelling can be stressful enough, even without these types of incidents and we hope you will accept our apologies. We will address this with our front office manager so she can ensure it is handled appropriately. The manner in which we handle such situations can make all the difference and it is apparent that this particular situation was handled poorly. Once again our apologies.
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Galway, Ireland
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 8, 2012

Our family (we have four children between 6-12 years old) had a super stay at this hotel. We were there from October 30th for 3 nights. We were supposed to have been in Connecticut with friends but our trip there was cancelled because of Hurricane Sandy. The hotel were aware of our plight and still charged us fairly for our rooms (we had two spacious interconnecting rooms). Our rooms were spotless. The staff went out of their way to be helpful and accommodating. In particular, Francis gave us great tips on where to take the children trick-or-treating for Halloween and Patricia on the Concierge Desk booked us into super restaurants, always going the extra mile to ensure we went to more 'local' restaurants (which was our wish) as opposed to the big chain style restaurants. The beach is a real treat with beautiful sunsets and the drivers of the little carts up and down the promenade were charming. The children loved the slide in the pool. All in all a great place to stay.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hunter H, General Manager at Waldorf Astoria Naples, responded to this review, November 9, 2012
We were sorry to hear that your plans to visit friends had to be cancelled due to Hurricane Sandy, but were pleased to hear that you ended up in Sunny and Warm Naples Florida, and of course with us! Francis and Patricia will be so pleased to hear that you enjoyed their suggestions for you and we will be sure to pass along your compliments. Thank you so much for your feedback and thank you for staying with us, we hope to see you again.
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Toledo, Ohio, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 7, 2012

We had such a great stay at the Waldorf Astoria Naples. The facilities are terrific. Loved the beach and the pool. The walk through the mangroves was great but there is a shuttle if you don't want the walk. It is a short drive to downtown to the 3rd Street and 5th Avenue areas and the Waterside shops are within walking distance for shopping or dining.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hunter H, General Manager at Waldorf Astoria Naples, responded to this review, November 9, 2012
We were so pleased to hear you enjoyed your stay with us and we thank you for sharing your comments with the trip advisor community. Don't be a stranger....Toledo gets cold but the weather is always perfect here in Naples!
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Lighthouse Point, FL
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 6, 2012

The property of this hotel is lovely; rooms were large and the bathroom was huge; however it could have been cleaner. Located on the northern end of Naples, a short drive (but not walking distance) to 5th Avenue and Naples arts & entertainment center. Not many nearby choices for dinner or shopping (but many within 10 - 15 minutes away) We visited for a convention and the price was very reasonable for a 5 star hotel. My favorite part was the balcony; our room was on a high floor so i was able to enjoy the sunrise and also the sunset.

Room Tip: ask for a high room to enjoy the view
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hunter H, General Manager at Waldorf Astoria Naples, responded to this review, November 7, 2012
Thank you for taking the time to provide us with your comments. I can only imagine how wonderful the views must have been each evening from your room and it was a shame that weren't here for leisure so you could do it a little more often! Overall it seems your stay was positive but we were concerned about the cleanliness comment and we will certainly address it. We truly value your patronage and the time you have taken to post your review and we hope to see you in the not so distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerville, Massachusetts
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 5, 2012

You will not be disappointed in this hotel. It was by far the best hotel I have ever stayed at.
It is a bit pricey but it is well worth the money. The service and staff are outstanding and the
beach is out of this world. Put it on your bucket list!! A must do hotel.

Room Tip: We stayed in the tower with great views of the beach.
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hunter H, General Manager at Waldorf Astoria Naples, responded to this review, November 6, 2012
Judy! We LOVE reviews like this! We were just deligthed to hear that you enjoyed your visit with us and we hope that you will come visit us again! Thank you for sharing.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waldorf Astoria Naples

Address: 475 Seagate Drive, Naples, FL 34103
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Naples > North Naples , Pelican Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Naples
#8 Spa Hotel in Naples
#8 On the Beach Hotel in Naples
#10 Luxury Hotel in Naples
#17 Business Hotel in Naples
#30 Romantic Hotel in Naples
#31 Family Hotel in Naples
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Waldorf Astoria Naples 4.5*
Official Description (provided by the hotel):
The Waldorf Astoria Naples is Southwest Florida’s insider secret for couples, families and business groups looking for an eco-smart beach retreat with panoramic views of the Gulf of Mexico. Set on 23 waterfront acres adjoining a 200-acre nature preserve and mangrove estuary, the resort is celebrated for its genuinely friendly staff who embody the highly hospitable philosophy of "The answer is yes; what’s the question?" Inviting features include spacious guestrooms, suites and bungalows with private balconies or patios; same-floor meeting space and break-out rooms with floor-to-ceiling windows; energizing recreation, including championship golf, award-winning tennis and water sports on three miles of sugar sand beach; three signature pools, including one with a 100-foot water slide; a rejuvenating Waldorf Astoria Spa and inventive dining options. It’s also just a short stroll or bike ride on palm-lined streets to unique shops, restaurants and galleries. ... more   less 
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Also Known As:
Waldorf Astoria Naples Hotel Naples
The Waldorf Astoria Collection Naples

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