Can not believe we could not check in as reception lady sitting outside eating & she told sharply she was on her break.Went & had a lovely meal in the restaurant [not owned by hotel so the food & service was great] until it suited her to check us in. We did not get the room we booked so I tried to explain this at reception but she could not have cared less. I asked for the manager but he was not available,she had no phone number for him as he didn't like being disturbed at the weekend.!!This was not a cheap room & I've had better customer service from Motel 6 !!! The room had many maintainance issues............. broken towel rack, really noisy air con,tape over a light switch. The room was dirty,cobwebs hanging from ceiling & staircase needed a serious clean. Such a shame as I'm sure the hotel was once lovely ................... now just a run down old place with rude untrained staff. Will say though the lovely lady I spoke to the next morning was great & really apologetic I will never stay here again & would advise other people to look elsewhere.
- Official Description (provided by the hotel):
- Port of the Islands Resort is the premier gateway to the Florida Everglades. From airboat tours to fishing expeditions, we offer a wide variety of adventures to suit any experience level. When you are not out exploring the Everglades, you can relax poolside and enjoy all the amenities of the Port of the Islands Resort and the nearby attractions of Naples and Marco Island. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Priceline, Orbitz, Travelocity, Otel, Odigeo and Tingo so you can book your Port of the Islands Everglades Adventure Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Port Of The Islands Resort And Marina Hotel Naples