I stayed here 3 nights. Value was good and location was great. The building and grounds were in some respects in good condition and in others rundown. Our guest bathroom toilet had problems flushing and overflowed all over the floor with one flush. We took two cold showers before the desk informed us hot and cold were backwards, first we were told we weren't pulling the handle hard enough. I am not sure if I would stay here again.

great location, make sure you get a room overlooking the lake not the parking lot.
rooms do vary as they are independantly owned but generally very well cared for.
staff friendly and will help you out.
Convienant location for the area you can walk to a few local resturants and its only a few minutes drive to downtown, tin pan alley etc.
hope the fish and turles are OK in the lake the put on a good show when you walk by !

From Day 1 I was unfortunately disappointed with this hotel. I am in the hotel business so I can be picky at times, but only because I expect the service that we give out. My boyfriend and I checked in late (around 11:30 p.m.) and we called the hotel on our way from the airport to tell them we were on our way. It took 10 minutes to get through to someone, then when we arrived, the night auditor could not be found and we had to call to be let in. He told us, "I'll be there in 2 minutes." He was on a smoke break. The reception from the beginning put me on edge.

When we got to our room, it seemed very nice. However, when I went to the bathroom there were stains in the toilet, dirty footprints in the shower, and one of the pillowcases had black on it.We ended up sleeping on top of the covers the first night. We tried calling the front desk again to let them know we wouldn't need service the next day since we arrived so late, and we could not get through to anyone nervous times. The housekeeper showed up at 8 a.m. on the dot waking us up. She also took almost 2 hours cleaning the room next to us and we ended up not wanting service, because it seemed a bit odd it would take so long.

We had forgotten toothpaste and when we called to the front desk the next morning, the agent rudely replied that they don't have anything like that for guests. Not their fault, but change your tone.

Overall, we had a good time exploring Naples and the proximity to everything was great. However, the customer service needs some serious evaluating as well as a look at the staffing numbers.

Stayed in 1 Bedroom on second floor overlooking the Duck's moat and pool. The room was very nice with 2 tv's and dvd players. The onsite restaurant , The Island Pub was closed with a sign in the door stating it was for sale @ 645K. The pool was nice and refreshing but only open 9am till dusk and you must have entry code to enter pool area. Coffee sevice was available 7-11am good coffee in the lobby. Closest beach Clam Pass Park, about 1 mile from resort,parking $8 well worth it, Kayak drop off point,excellent fishing in pass,free shuttle service from parking lot to beach bring your coolers.Publix store within walking distance of resort.