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“Let Down” 2 of 5 stars
Review of Park Shore Resort

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Park Shore Resort
3.0 of 5 Resort   |   600 Neapolitan Way, Naples, FL 34103   |  
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Ranked #24 of 58 Hotels in Naples
Denver, Colorado
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
“Let Down”
2 of 5 stars Reviewed November 6, 2012

From Day 1 I was unfortunately disappointed with this hotel. I am in the hotel business so I can be picky at times, but only because I expect the service that we give out. My boyfriend and I checked in late (around 11:30 p.m.) and we called the hotel on our way from the airport to tell them we were on our way. It took 10 minutes to get through to someone, then when we arrived, the night auditor could not be found and we had to call to be let in. He told us, "I'll be there in 2 minutes." He was on a smoke break. The reception from the beginning put me on edge.

When we got to our room, it seemed very nice. However, when I went to the bathroom there were stains in the toilet, dirty footprints in the shower, and one of the pillowcases had black on it.We ended up sleeping on top of the covers the first night. We tried calling the front desk again to let them know we wouldn't need service the next day since we arrived so late, and we could not get through to anyone nervous times. The housekeeper showed up at 8 a.m. on the dot waking us up. She also took almost 2 hours cleaning the room next to us and we ended up not wanting service, because it seemed a bit odd it would take so long.

We had forgotten toothpaste and when we called to the front desk the next morning, the agent rudely replied that they don't have anything like that for guests. Not their fault, but change your tone.

Overall, we had a good time exploring Naples and the proximity to everything was great. However, the customer service needs some serious evaluating as well as a look at the staffing numbers.

Room Tip: If you are traveling with a family, the 2 bedroom suites are great with a lot of room. Kitchens are...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunStreamResorts, General Manager at Park Shore Resort, responded to this review, November 12, 2012
Dear shanmc24,
Thank you for taking time to comment on your recent stay at our Park Shore Resort property in Naples, Florida. We regret the situation and the cleanliness of the unit not being up to our usual standards and apologize for any inconvenience this may have caused. Our cleaning and maintenance staff are currently going through some review and re-training to remedy these specific issues.

Our front desk closes at 10:00 pm, there is a night attendant after that time whose duties also include providing security and walking around the property. Therefore, when a guest calls after 10:00 pm, the call is switched to our night attendant's cell phone. We do apologize for the time delay you experienced and will be discussing this with our evening staff members in review for the future. To address your concern about the length of time required for cleaning, most of our units are two-bedroom with a full kitchen, they can take up to two hours due to their larger size.

We greatly appreciate all our guests feedback and comments and will be taking your issues back to our management and staff for review. We hope to have another opportunity to serve you in the future.

Sincerely,
Steve McIntire, General Manager
Park Shore Resort
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230 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
Orlando,Fl.
Top Contributor
75 reviews 75 reviews
21 hotel reviews
Reviews in 29 cities Reviews in 29 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed September 16, 2012

Stayed in 1 Bedroom on second floor overlooking the Duck's moat and pool. The room was very nice with 2 tv's and dvd players. The onsite restaurant , The Island Pub was closed with a sign in the door stating it was for sale @ 645K. The pool was nice and refreshing but only open 9am till dusk and you must have entry code to enter pool area. Coffee sevice was available 7-11am good coffee in the lobby. Closest beach Clam Pass Park, about 1 mile from resort,parking $8 well worth it, Kayak drop off point,excellent fishing in pass,free shuttle service from parking lot to beach bring your coolers.Publix store within walking distance of resort.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Top Contributor
63 reviews 63 reviews
17 hotel reviews
Reviews in 25 cities Reviews in 25 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed September 4, 2012

Park Shore is a good value for your money. The grounds are scenic...pool is good.. and grocery store, walgreens, and a few restaurants are ONE block away....and close to beach. Our 2 bedroom condo/room with kitchen meet our needs... room was clean....view from balcony was scenic with ducks splashing around in the water. We was expecting the POOL bar to be opened but it was NOT.....We had a king size bed, and two twins beds and a big pull out coach.... this would be good for girls weekend or a family vacation or reunion.....it is not a fancy place but very suitable and would recommend this place. There are a few tennis courts and a pool and laundry room...and wifi access. Double check to see if there is a charge to have room cleaned everyday or towels changed everyday. Plenty of parking and airconditioner worked well

Room Tip: this property has three stories.....all with screened in porches/balcony.....there are stairs and an...
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  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunStreamResorts, General Manager at Park Shore Resort, responded to this review, September 6, 2012
Dear Kraftite,

Thank you for commenting on our Park Shore Resort property regarding your recent stay.
We appreciate all our guests comments and feedback and we are happy to hear about your experience overall.

My staff and I look forward to serving you again in the very near future.

Sincerely,
Steve McIntire, General Manager
Park Shore Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beijing, Beijing, China
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 31, 2012

Just arrived. Room seems ok - spacious / looks clean (slightly worried about cockroach/worm review). BIG DISAPPOINTMENT - the poolside bar / restaurant closed in April ! So if you want to spend a day by the pool relaxing with the kids and maybe get a snack or meal during the day and perhaps a cold drink or beer forget it! Nearest restaurants are walkable and are in a nearby shopping centre. Just had a look over there and no sign of a bar type establishment only restaurants one of the best looking of which has a sign outside saying closed for August, see you in September. May add more later but for now I remain disappointed of England.

Stayed July 2012, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Cruz, Bolivia
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 26, 2012

We had two two-bedroom units for a week. The hotel does not look good from the outside but the apartments are really nice. The units are fully equipped and very confortable. The location is great, there is a convenience store within walking distance. The beach, mall, restaurants and banks close by. We liked it so much that we extended our stay.

Room Tip: try to stay close to the lobby, you will get better wifi reception there
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kissimmee
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 23, 2012

I wasn't sure what to expect based on the previous reviews I read. However, we booked a 3 night stay at this resort in June 2012 based on a Groupon we purchased. We stayed in a 2 br unit on the 2nd floor which had a nice view of the lagoon. The unit was clean and I inspected the kitchen and found it to be acceptable. I always wash the dishes and utensils before using whenever I stay at these type of resorts. The master bedroom was very spacious, however the bathroom is very small. The large walk-in closet bi-fold doors did not close properly. The toilet and shower area are together and it was very small. The 2nd bedroom had twin beds and the room size it was a decent size for my children. The mattresses were larger than the box spring and did not sit right on the box spring. This really should be replaced. In a nut-shell, the room and resort could use a make-over. It is a beautiful property, however it's in need of some maintenance. There are ducks in the pond and my children were very fascinated by the turtles in the lagoon. We did not use the pool or grills on the patio. The patio is nicely situated and has several grills and tables so you can have a bar-b-que if you choose to.

Unfortunately, it rained the entire time we were there as Tropical Storm Debbie was developing in the Gulf of Mexico. Needless to say, our hopes of having a fun-filled beach vacation were dashed. We took a trip to the nearby beach (about 1 mile away), Lowdermilk Park, when the sun made an unexpected appearance on the second day of our stay. I have 2 children, ages 5 and 3, who were very determined to go to the beach just to build a sand castle and pick up some seashells. We paid the parking fee and walked a short distance to the beach. The view was absolutely breath-taking despite the fact, that it was cloudy with a tropical storm nearby. We were there for about 15 minutes and then the rain started once again. Reluctantly, we left vowing to return when the weather cleared up. My children were excited that they found some beautiful seashells. I was ecstatic that I was able to get in a few pictures on the beach. We made the most of our stay by going to the movies, visiting the shopping malls and doing other indoor activities. Our unit did not have wi-fi connection and we were very disappointed. My husband used the computer in the guest reception area and was even able to print out coupons that we used at the mall nearby. This resort is very close to restaurants, grocery store, shopping mall, and other stores. I especially loved the HomeGoods store less than 5 minutes away. This resort is in a great location. We love Naples as there is so much to do. We will return next year, God-willing.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
northern ireland
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 5, 2012

We are currently staying here at the moment and we love this place, we're here for the 2nd year in a row & hope to make it three In a row next summer. The resort is really well equipped to cater for all needs .
Give it a go .

Stayed July 2012, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park Shore Resort

Address: 600 Neapolitan Way, Naples, FL 34103
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Naples
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Naples
#18 Business Hotel in Naples
#21 Family Hotel in Naples
#30 Romantic Hotel in Naples
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Park Shore Resort 3*
Number of rooms: 60
Official Description (provided by the hotel):
Amidst breathtaking flora and fauna, divine scents, and the soul-enlightening sounds of cascading water, Park Shore Resort offers wonderful Naples Florida vacation condos. Immerse yourself in the Naples lifestyle with out 1 and 2-bedroom suites with fully appointed kitchens, living & dining rooms and screened balconies. Play tennis, BBQ on our decks, or relax in the pool or spa. Other amenities include: HBO, golf nearby, racquetball, trolley stop, shuffleboard, volleyball, laundry. Five minutes to world-class shopping, dining and beaches! ... more   less 
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Also Known As:
Park Shore Hotel Naples
Park Shore Naples

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