My girlfriend and I were vacationing in Naples and made reservations to eat at Roy's for her birthday. When we originally made reservations, I said over the phone that we are coming in for a special occasion, and they asked for my girlfriend's name and took our reservation for their patio overlooking the bay. Looking at the weather report the day before our reservation, we noticed the weather wasn't looking great so I gave them a call and they switched us inside with no problems.
When we arrived, we were at first a bit hesitant about the environment inside. It was a bit louder and busier than we were expecting, but it wasn't anything that was going to make us leave. However, when we were seated, we were brought into a separate dining room with only about 6 tables including our own, which gave it a much more private and intimate feel. I'm not sure if this was just because they were full in the main room, or if they seated us because of the special occasion we came in for, either way it was very nice.
Our service was perfect. Our server was never far away and she took great care of us. When we asked a couple questions about the menu and appetizer we wanted (Ahi Tuna), she answered them very knowledgeably, then after we ordered, the manager brought us each out a single piece of tuna on individual plates to make sure we liked it. I have never had any service like that before and it really impressed me. (The appetizer was excellent too-I highly recommend it).
From there, I ordered the surf and turf (perfect) and my girlfriend ordered the Roy's trio (the butterfish was to die for). We also ordered their chocolate soufflé in advance, and it came out fresh out of the oven and they even wrote "Happy Birthday Tanya" in chocolate around the edge of the plate which was a very nice personal touch.
Overall, our food and service were both unforgettable. Definitely on the pricier side (about $210 for appetizer to split, 2 entrees, dessert, and 3 drinks each including tip), but I knew what I was getting into when I made reservations. I will definitely be coming back to Roy's next time I am in Naples and have already recommended it to other friends and family who will be in town.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.