Stayed here jan 24-26, 2014. We were directed here since the one downtown Naples was full. For the money, it was a total waste. The whole hotel smelled like bug spray and the rooms were very old and in need of service; the door to the balcony (first floor) would not latch. The breakfast buffet was the worst I have seen in many years, If you have ANY CHOICE, go somewhere else.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We apologize that you didn't have a more than stellar experience while visiting us in Naples, FL.
It is our goal to provide the most exceptional service to our guest and its quite let down that we were not able to do so. Here at The BEST WESTERN NAPLES PLAZA HOTEL we take every review into consideration and use it as a tool to gain insight on what are guest and travelers need while looking for room accommodations in our lovely city. Our breakfast buffet is FREE and it does include 1 hot item per day (eggs,sausage patties and sausage gravy with biscuits)hot and cold cereals, oatmeal, fresh fruit, Waffles, and doughnuts. Those are just a few of our items that we offer for FREE during our breakfast hours which are extended from 6:30am till 10:30 am.
Again on behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 239-643-6655.
Front Desk Manager
BEST WESTERN NAPLES PLAZA
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.