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“a happy stay” 4 of 5 stars
Review of Naples Plaza Hotel

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Naples Plaza Hotel
2.5 of 5 Hotel   |   6400 Dudley Drive, Naples, FL 34105-3849   |  
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Ranked #31 of 58 Hotels in Naples
Lancaster, New York
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
“a happy stay”
4 of 5 stars Reviewed January 6, 2014

1-6-14 Ellen & Neal Stayed for 4 nights will come back again. Service was good the room was clean the staff hard working. Used the laundry facilities they were good. The breakfast was good. Very nice pool area, an all around good stay. We were in 217 enjoyed the balcony!!!!!!!!!!!!!!!!!!

Room Tip: The back side of the building would be quieter
See more room tips
  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best_WesternNP, Manager at Naples Plaza Hotel, responded to this review, January 18, 2014
Thank you for completing the survey regarding your recent stay at our property.

GLAD! to hear you had another wonderful stay with us! Hope to see you soon! We love when guest share their comments about their stay. GOOD OR BAD! We WANT to KNOW!

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 239-643-6655.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,
CHRISTIAN HERNANDEZ
FRONT DESK MANAGER
BEST WESTERN NAPLES PLAZA HOTEL
239-643-6655 EXT 513
IVANFLA1987@YAHOO.COM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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436 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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English first
Brighton, United Kingdom
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 6, 2014 via mobile

Tilly - England
Stayed here for one night while travelling to Miami, there's 5 of us so we had a family room, were amazed by the size of the room, lovely shower, kitchen facility's were good, nice clear tele, fast wifi bad things were sofa bed was horrendous would feel every spring, nosy fridge & room smelt musty.

Stayed January 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best_WesternNP, Manager at Naples Plaza Hotel, responded to this review, January 18, 2014
Thank you for completing the survey regarding your recent stay at our property.

We would like to apologize about the noisy fridge and for the pull out couch not being up to par. I can assure that this is an isolated event and in no way a reflection of BEST WESTERN.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 239-643-6655.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,
CHRISTIAN HERNANDEZ
BEST WESTERN NAPLES PLAZA HOTEL
239-643-6655 EXT 513
IVANFLA1987@YAHOO.COM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 5, 2014

My family and I stay here every year during the holiday. It's clean, big rooms, the best staff ever (they care so much), and the breakfast in the morning is tops. It's right off the freeway, and near plenty of restaurants and shops. Hands down, the best.

Ana - Thank you for getting me my Christmas gifts, I wouldn't have them if you hadn't of found and and told me I left them in my room.

5 stars.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best_WesternNP, Manager at Naples Plaza Hotel, responded to this review, January 6, 2014
Thank you for completing the survey regarding your recent stay at our property.

Glad you enjoyed your stay with us at The Best western Naples Plaza Hotel. All of our staff love being able to accommodate any guest at any given time and I am extremely happy to hear that we were able to do so!

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 239-643-6655.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,
Christian Hernandez
Front Desk Manager
Best Western Naples Plaza Hotel
239-643-6655 Ext 513
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montville
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 4, 2014

This was my 4th trip to the Naples Plaza and it was as good as expected. GM Greg Nichols and his staff went out of their way to take good care of me. They upgraded their rooms with a 40" HD flat screen TV as well as new carpeting. I can't wait to go back again in Feb.

  • Stayed December 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best_WesternNP, Manager at Naples Plaza Hotel, responded to this review, January 6, 2014
Thank you for completing the survey regarding your recent stay at our property.

Glad you enjoyed all our wonderful hard work and new reservation during your stay! It's always nice to hear the positive feedback from guest and we look forward to hosting you again very soon in the near future!

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 239-643-6655.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,
Christian Hernandez
Front Desk Manager
Best Western Naples Plaza Hotel
239-643-6655 Ext 513
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LEESBURG
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 2, 2014

The staff at this hotel is very friendly and helpful. We stay here frequently and enjoy visiting the area. Beds are comfortable and breakfast is outstanding. Best place for the money we've found anywhere.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best_WesternNP, Manager at Naples Plaza Hotel, responded to this review, January 6, 2014
Thank you for completing the survey regarding your recent stay at our property.

I totally agree with the comments you made about The Best Western Naples Plaza Hotel. We look to strive at our very best with all guest while visiting Naples,FL. We are here to help and serve you and no request is too big or too small!! STAY WITH PEOPLE WHO CARE!!!!

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 239-643-6655.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,
Christian Hernandez
Front Desk Manager
Best Western Naples Plaza Hotel
239-643-6655 EXT 513
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dayton, Ohio
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 30, 2013

After leaving the disaster of a motel down the street, we checked in here. The desk clerk gave us a suite to compensate us for our horrible experience at the other motel. It was a wonderful gesture from a place that didn't have many rooms left to being with, and the room is amazing!

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best_WesternNP, Manager at Naples Plaza Hotel, responded to this review, January 6, 2014
Thank you for completing the survey regarding your recent stay at our property.

Glad we were able to accommodate you while having a negative stay at another property. I can understand how difficult it is to get to a hotel and then not be satisfied with the property. Anytime you need anything regardless of town or country we will be here to help!!

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 239-643-6655.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,
Christian Hernandez
Front Desk Manager
Best Western Naples Plaza Hotel
239-643-6655 Ext 513
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Naples Plaza Hotel

Address: 6400 Dudley Drive, Naples, FL 34105-3849
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Naples
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Naples
#19 Business Hotel in Naples
#26 Family Hotel in Naples
#28 Romantic Hotel in Naples
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Naples Plaza Hotel 2.5*
Number of rooms: 240
Reservation Options:
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Also Known As:
Best Western Naples
Naples Best Western

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