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“You get what you pay for” 3 of 5 stars
Review of Naples Plaza Hotel

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Naples Plaza Hotel
2.5 of 5 Hotel   |   6400 Dudley Drive, Naples, FL 34105-3849   |  
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Ranked #31 of 58 Hotels in Naples
Tampa, Florida
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“You get what you pay for”
3 of 5 stars Reviewed May 6, 2013

We stayed with a soccer team. Several families had to switch rooms because the carpets were wet from a recent cleaning and the rooms smelled musty/moldy. I kept our window and door open 24/7 and the smell never went away. The pool was green - needed to be brushed and the pool furniture was cracked. The elevators were sketchy and slow. And there were cleaning crews everywhere, at all times, with their trolleys blocking the lobby, elevators, bathroom etc. There was also a semi truck blocking one lane of the entrance all weekend long.
On the plus side, the rooms were big, beds comfortable and the front desk staff were nice. Breakfast was as expected - boxed donuts & pastries, cereal, waffles, yogurt. Hotel definately needs updating. At $55/night you get what you pay for. I would spend $20-30 more to be more comfortable and feel like things were clean.

Room Tip: TIP: try to avoid the 3rd floor as that is where housekeeping is and it is always crowded.
See more room tips
  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best_WesternNP, Manager at Naples Plaza Hotel, responded to this review, May 8, 2013
Thank you for completing the survey regarding your recent stay at our property.

I'd like to apologize for the cleaning and repairing of the carpets. We are currently working to replace all carpet in the hotel. We would also like to apologize for the disturbance of heavy traffic flow in the parking lot during the busy weekend. To avoid this, please ask to be on the back side of the building. Guest seem to like the scenic lake and pool views. It is also located away from the main highway which help with noise.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 239-643-6655.


Sincerely,

Christian Hernandez
Front Desk Manager
Best Western Naples Plaza Hotel
2396436655 EXT513
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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436 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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English first
Berlin, Maryland
Contributor
13 reviews 13 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 28, 2013

We went down for business, as we are relocating to the area. The gentleman at the front desk every morning was very nice. The room was clean, although I didn't care for the shower, as it was wheel chair accesible and left for a soaked floor every time we showered. We had a nice size room, 2 double beds. Non-smoking, but hall smelt of smoke the room DID NOT!! The internet SUCKED!! Was the worse ever we were told on numerous occasions it was being fixed, it was very spotty. We were on the 4th floor. The breakfast was ok, nothing too crazy, as weekends there is a little more to offer, but lack luster basic generic food brands. The home made waffels were a hit for like a day or two. The pool was ok, hot tub was great. We stayed a Saturday evening through Thursday. Staff was very nice overall, and the place was CLEAN and to me that is HUGE!!!!
Right off 75 close to Hooters, the BK right near the hotel SUCKED... Ihop and toons of shopping. Located right off of Pine Ridge Rd.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best_WesternNP, Manager at Naples Plaza Hotel, responded to this review, April 29, 2013
Thank you for completing the survey regarding your recent stay at our property.


First, I want to apologize for the internet. During your stay we did make updates to our bandwidth which caused the connections to black out for a small limited time. Our internet is up and running. FASTER THAN EVER. Glad we were able to accommodate you with every other need while you stay here with us. Hopefully we can make your stay more enjoyable in the near future.


Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 239-643-6655.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Christian Hernandez
Front Desk Manager
Best Western Naples Plaza Hotel
239-643-6655 Ext. 513
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yukon, Oklahoma
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 22, 2013 via mobile

We had a family emergency and the staff all the way from maintenance to management went above and beyond. I would definitely stay here again and recommend it to anyone. People always leave a review when it's bad, but I wanted to make sure these people/business got the good recognition they deserve!

  • Stayed April 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best_WesternNP, Manager at Naples Plaza Hotel, responded to this review, April 24, 2013
Thank you for completing the survey regarding your recent stay at our property.

Here at the Best Western Naples Plaza Hotel we try and go out of our way to accommodate our guest. I am very happy to hear we were able to do that for you while staying with us.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 239-643-6655.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Christian Hernandez
Front Desk Manager
Best Western Naples Plaza Hotel
239-643-6655 Ext. 513
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 21, 2013 via mobile

We stayed for a night for a sports tournament. We were on Fourth floor and suppose to be non-smoking but hallway smelt of smoke, ashes all up and down floor. Room didn't have smell though. Staff was very courteous at check in, laundry facility was good, location is near lots if restaurants and shopping. Rate was fair for the room. A little outdated but overall was good for a night or two.

  • Stayed April 2013
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best_WesternNP, Manager at Naples Plaza Hotel, responded to this review, April 22, 2013
Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 239-643-6655.


Sincerely,

Christian Hernandez
Front Desk Manager
Best Western Naples Plaza Hotel
239-643-6655 ext 513
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 10, 2013

We enjoyed our visit here, we stayed 2 days as we were in Naples for a purpose. The room was clean, it was well supplied with coffee and tea for use. The bed was really comfortable a surprise to me as sometimes beds can make the night long! The breakfast was great with lots of selections and refilled constantly. The staff were always helpful and respectful. We had a good stay and would go back again if we go to Naples again. When we approached from the south off I75 we miss the entrance to the hotel we ended up in a dead end but on our way back we saw the sign, so it could do with better or bigger signage for the entrance.

Room Tip: Ask for ground floor if person is handicapped.
See more room tips
  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best_WesternNP, Manager at Naples Plaza Hotel, responded to this review, April 11, 2013
Thank you for completing the survey regarding your recent stay at our property.

Again, Thank you for the great comments. Glad we were able to accommodate you so well why you enjoyed our beautiful city of Naples. Wish we could a bigger sign out by Pine Ridge Rd but the county does not lets due to the fact it takes away driver's attention while merging on to the I-75 corridor.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 239-643-6655.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Christian Hernandez
Front Desk Manager
Best Western Naples Plaza Hotel
239-643-6655 EXT 513
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 6, 2013

Noisy - but if you have a family of kids you can't beat the price for the room and very abundant breakfast. It was hard to sleep at night because of all of the noise in the corridors and outside our room.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best_WesternNP, Manager at Naples Plaza Hotel, responded to this review, April 8, 2013
Thank you for completing the survey regarding your recent stay at our property.

Sorry you couldn't completely enjoy your stay at the Best Western Naples Plaza Hotel due to the noise. Wish we could have done more to accommodate you while visiting Naples.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 239-643-6655.


Sincerely,

Christian Hernandez
Front Desk Manager
Best Western Naples Plaza Hotel
2396436655 EXT 513
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Naples Plaza Hotel

Address: 6400 Dudley Drive, Naples, FL 34105-3849
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Naples
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Naples
#19 Business Hotel in Naples
#26 Family Hotel in Naples
#28 Romantic Hotel in Naples
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Naples Plaza Hotel 2.5*
Number of rooms: 240
Reservation Options:
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Also Known As:
Best Western Naples
Naples Best Western

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