We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent Teamwork” 5 of 5 stars
Review of Naples Bay Resort

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Save
You added Naples Bay Resort to your Saves list
Naples Bay Resort
4.0 of 5 Hotel   |   1500 Fifth Avenue South, Naples, FL 34102   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Ranked #4 of 58 Hotels in Naples
Conyers
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
“Excellent Teamwork”
5 of 5 stars Reviewed June 18, 2013

From the time we arrived to the time we left we were totally and completely pampered. Marilyn Soffer was just wonderful and more than willing to ensure that our stay was exceptional. Sandy-server for breakfast on the bay was helpful and came up with ideas of ways to spend time around the property. Over all, the service didn't feel like service. It felt like friends trying to make sure that you enjoyed yourself in a new city. It doesn't get much better than that.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy A, Manager at Naples Bay Resort, responded to this review, June 20, 2013
Dear Carolyn M
We are so pleased that you felt pampered during your recent stay at Naples Bay Resort. I will make sure to pass along to Marilyn and Sandy that they provided exceptional service to you during your stay. Our goal is to provide exceptional service for all of guest and new “friends”. Thank you for being one of our friends. Should your travels bring you back to Naples Bay Resort, we hope you consider staying with us again.
Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

918 reviews from our community

Traveler rating
    618
    195
    64
    30
    11
See reviews for
301
434
14
24
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (282)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Macon, Georgia
Senior Contributor
48 reviews 48 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed June 17, 2013

My husband and I stayed here for the second time, this year - in June both years - and were more than pleased both times. Last year our room was upgraded to a 2 bedroom suite! This year they assigned us to a very quiet suite with a view of the marina. We were very happy with the peaceful location and the exceptional employees! Erin at the front desk, Marilyn, the concierge and Michael, our Jamaican server at the club were highlights of the trip - they all went above and beyond to make sure we enjoyed our stay! What a nice break from the everyday to-do's.

Room Tip: Book a Marina-view suite on the end for the most quiet and privacy!
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy A, Manager at Naples Bay Resort, responded to this review, June 18, 2013
Dear Sherry B,
Thank you for taking the time to share your feedback regarding your recent stay at Naples Bay Resort. Our goal is to provide outstanding service along with a memorable experience. I will pass along to Marilyn, Erin, and Michael that they provided exceptional service to you during your stay with us. We value our returning guests and are very pleased that you came back to visit us again this year in June and that you enjoyed your Marina view suite. We look forward to seeing you again soon.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, North Carolina
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 17, 2013

Just got back from a short escape to Naples Bay(we live on the east coast by Miami). First time staying in naples and we loved the Naples Bay. The room was amazing, we got a 2 bedroom suite because we have a 16 month old so wanted a place for him to sleep undisturbed at night. The grounds of the hotel are very nice and clean. The food at the breakfast buffet was very good. The pool is really nice but a bit of a walk if you are in the other towers. The nice thing is they have a shuttle to go to the pool/gym/tennis as well as the beach. The best part of the hotel was the staff. Always there with smile or a good recommendation for a place to eat. We will definitely be back.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy A, Manager at Naples Bay Resort, responded to this review, June 18, 2013
Dear KJKZO,
Thank you for taking the time to share your feedback regarding your recent stay at Naples Bay Resort. Our goal is to provide outstanding service along with a memorable experience. We are pleased that you and your family were able to enjoy not only our beautifully spacious 2 bedroom suites, but the pools at The Club. We value our returning guests and look forward to seeing you again soon.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 17, 2013

We stayed at the Naples Bay Resort from June 13, 2013 thru June 15, 2013. It was our first family trip to Naples. We mainly came to Naples due to the Everglades being nearby and the good things I have always heard from everyone about the area. We chose the Naples Bay Resort due to the positive reviews on Trip Advisor. When we first walked into the room, our first impression was that it was amazing. They definitely did not skimp on the overall design of the room. The room was spacious and had a wonderful view. After being in the room for a little while, it was not quite as nice as we had thought upon first glance. There were many different scuff marks all over the place throughout the room, some stains on the carpet, and a whole bunch of tiny little ants (Ghost Ants they Called Them) all over the kitchen and counters (Kinda Gross). We called the front desk to notify them and they immediately sent someone up to spray (non-toxic). Unfortunately the spray did not help and we decided we would just deal with it. We did start noticing the ants in the other areas of the room as well. Other than these issues, the room was very nice. As far as the scuff marks / stains are concerned, not a deal breaker by any means but I would think most people would expect better from such a nice resort. The concierge when we first checked in was extremely friendly and helpful :-) Overall, the resort as a whole was very nice. Nice location (other than trying to take a left turn out of the parking lot sometimes). The beach was literally 2 minutes away by car :-) We had a great time overall.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy A, Manager at Naples Bay Resort, responded to this review, June 18, 2013
Dear Vogtjoey,
Thank you for taking the time to share your feedback regarding your recent stay at Naples Bay Resort. Our goal is to provide outstanding service along with a memorable experience. Should your travels bring you back to Naples, Florida, we hope you will consider staying with us again.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, UK
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 16, 2013

The hotel's location, just off the US41 might seem a problem, but the noise of the main road is kept away from the peaceful marina side of the hotel - you would never know it was there. But the convenience of being so close to the road, and so close to downtown, is a certain plus point. You can walk to the Fifth Avenue shops in 10 minutes - or take the free hotel shuttle.

Our welcome was warm. Despite a mix-up with the reservations (they were expecting us the following month) this was put right and we were offered a couple of suites - similar but on different floors with different layout. The bell boy showed us both and we made our choice. A lovely two-bedroom suite with a balcony overlooking the marina. Perfect. The master bathroom was huge.

It is an 8 minute stroll to the pool which is located at "The Club" not "The Hotel". Physically separated, they are across a road from each other. The shuttle will happily ferry you from one to the other, but only the lazy or the rain-stranded (as were were one day) should really bother.

The pool area is very nice. A separate adults' only pool (although the signage wasn't always enforced) which we made our own. There were a distinct lack of umbrellas which should be put right. We should be encouraging people to stay in shade, not forcing them to be in the blazing sun. The cabanas constantly had reserved signs on but never had anyone using them.

Drinks service and food was offered poolside from the nearby bar and grill.

The staff were uniformly excellent - notably Trish and others on front desk, as well as Marion (?) on concierge who offered very helpful restaurant advice and made reservations for us.

Only possibly improvement - perhaps it's time to update the slightly dowdy room decoration?

Great location, lovely room, great staff. Thoroughly enjoyed and would highly recommend.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy A, Manager at Naples Bay Resort, responded to this review, June 17, 2013
Dear UK_Lab_5105,
Thank you for taking the time to share your feedback regarding your recent stay at Naples Bay Resort. Our goal is to provide outstanding service along with a memorable experience for all of our guests. I am very happy that you enjoyed your stay in one of our spacious 2 bedroom suites overlooking our beautiful Marina. I will pass along to Marilyn, Trish and the rest of the Front Desk Agents that they provided exceptional service to you during your stay. Should your travels bring you back to Naples Florida, we hope you will consider staying with us again as we value our returning guests.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Deerfield Beach, Florida, United States
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 16, 2013

This place was amazing for me and my girl..we only stayed a couple nights but enjoyed everything...pool rooms view all were amazing. Amenities were covered in every aspect. Our only issue was the front desk communication. No one seemed to talk to each other..every time we went to the desk there seemed to be an issue. Our check out was a little longer than it should have been. I would highly recommend this place to anyone, especially with the spa included. Naples is awesome, just closes everything at 10 p.m. Naples Bay would of had a 5 on my rating if not for their front desk. I will go back without hesitation.

Room Tip: Get the Marina view Suite
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy A, Manager at Naples Bay Resort, responded to this review, June 17, 2013
Dear Jon R,
Thank you for taking the time to share your feedback regarding your recent stay at Naples Bay Resort. Our goal is to provide outstanding service along with a memorable experience for all of our guests. We are pleased that you enjoyed your lovely room with the amazing view, the pools at The Club at Naples Bay Resort along with our spa also located at The Club. We value our returning guests and hope to see you again should your travels bring you back to the Naples Florida area.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pompano Beach, Florida
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 14, 2013

This was my first resort experience and i can honestly say i loved it. We had the 3rd floor marina view suite, it was very spacious and clean. The spa was delightful, i would highly recommend it and the pools were wonderful. They did have the lazy river, i will say it was small but good enough to float around for a few quiet moments. But there were two things that disappointed me. One was that every place i went closed early 10pm sometimes even 6pm, im used to being out till 3am and seeing that shocked me. The second one was the front desk, oh my god every single time i went to ask something there was always an issue. Telling us we didnt have the breakfast package, not informing us about not booking a spa appointment or even telling me i had $300 spa credit and the cherry on the top was that we owe 1 night stay. WE HAD EVERYTHING PREPAID WITH THE BREAKFAST INCLUDED!!! The front desk had no communication with there employees what so ever. I would recommend this place but make sure to have all your information because the front desk was not on point and hell for me.

Room Tip: Higher floors have a bigger view of the marina and quieter on the corner suites.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy A, Manager at Naples Bay Resort, responded to this review, June 17, 2013
Dear Gina I
Thank you for taking the time to share your feedback regarding your recent stay at Naples Bay Resort. Our goal is to provide outstanding service along with a memorable experience for all of our guests. We are pleased that you were able to take advantage of our wonderful spa and pools at The Club at Naples Bay Resort. We understand that it’s the small details that create a memorable experience for all of our guests. Should your travels bring you back to Naples, Florida, we hope you will consider staying with us again.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Naples Bay Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Naples Bay Resort

Address: 1500 Fifth Avenue South, Naples, FL 34102
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Naples
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Naples
#3 Luxury Hotel in Naples
#3 Family Hotel in Naples
#3 Spa Hotel in Naples
#6 Romantic Hotel in Naples
#7 Business Hotel in Naples
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Naples Bay Resort 4*
Number of rooms: 85
Official Description (provided by the hotel):
Located in the heart of one of Florida's most exclusive beach city destinations on the Southwest coast, this AAA FOUR DIAMOND Tuscany-styled tropical luxury resort is like no other.Nestled in a waterfront setting on Naples Bay, Florida at the gateway to energy and excitement of Naples' famed Fifth Avenue South, white sand beaches and to the Florida Everglades, Naples Bay Resort is a hotel that features an amenity-rich environment that includes chic waterfront shopping, Euro-style spa, an expansive activity center with four crystal-blue resort pools, meandering lazy river, state-of-the-art fitness and tennis facilities, along with a complete Captain's Lounge and 97 slip marina.Come experience why "Life is Different Here" at Naples Bay Resort! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA, Despegar.com, Hotels.com and Tingo so you can book your Naples Bay Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Naples Bay Hotel Naples

Owners: What's your side of the story?

If you own or manage Naples Bay Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.