I reserved this Hotel coming from Miami as I wanted a nice resort facing the water with a good service,.
When i arrived I had to wait 3 hours for my room, ( and i arrived at 3pm not at 8 am ), They kindly upgraded me to a bigger room but happend to be in the Cottage area (15min walk) from the resort so not what i had expected, plus I was on my own so no point to give me an appartmnet with 2 rooms and 2 bathrooms as a courtesy,would had prefered to stay in the main building.
You need a car to go to naples center area, they offer a shuttle bus but this departs from main hotel and not from the cottages so I either had to walk to the main lobby or drive my car.
Internet wi fi in the cottage was not working well I asked for some support but this never arrived.
The reservation was made with booking.com I asked if was possible to depart one day ahead but anyway I had to pay all the full rate as the cancellation policy expected.
I own 3 resorts in Tuscany , Italy and work with Booking.com since many years but despite the policy I try to mak my clients happy and if they are not happy with the rooms and desire to depart one day in advance I try not to charge the room ..not always is possible I understand but i give it a try....this never happened at the front desk .
I have many friends traveling to Naples but I will for sure reccomend a hotel near the city center or Naples Bay main building and NOT the cottages.