I reserved this Hotel coming from Miami as I wanted a nice resort facing the water with a good service,.
When i arrived I had to wait 3 hours for my room, ( and i arrived at 3pm not at 8 am ), They kindly upgraded me to a bigger room but happend to be in the Cottage area (15min walk) from the resort so not what i had expected, plus I was on my own so no point to give me an appartmnet with 2 rooms and 2 bathrooms as a courtesy,would had prefered to stay in the main building.
You need a car to go to naples center area, they offer a shuttle bus but this departs from main hotel and not from the cottages so I either had to walk to the main lobby or drive my car.
Internet wi fi in the cottage was not working well I asked for some support but this never arrived.
The reservation was made with booking.com I asked if was possible to depart one day ahead but anyway I had to pay all the full rate as the cancellation policy expected.
I own 3 resorts in Tuscany , Italy and work with Booking.com since many years but despite the policy I try to mak my clients happy and if they are not happy with the rooms and desire to depart one day in advance I try not to charge the room ..not always is possible I understand but i give it a try....this never happened at the front desk .
I have many friends traveling to Naples but I will for sure reccomend a hotel near the city center or Naples Bay main building and NOT the cottages.
- Official Description (provided by the hotel):
- Located in the heart of one of Florida's most exclusive beach city destinations on the Southwest coast, this AAA FOUR DIAMOND Tuscany-styled tropical luxury resort is like no other.Nestled in a waterfront setting on Naples Bay, Florida at the gateway to energy and excitement of Naples' famed Fifth Avenue South, white sand beaches and to the Florida Everglades, Naples Bay Resort is a hotel that features an amenity-rich environment that includes chic waterfront shopping, Euro-style spa, an expansive activity center with four crystal-blue resort pools, meandering lazy river, state-of-the-art fitness and tennis facilities, along with a complete Captain's Lounge and 97 slip marina.Come experience why "Life is Different Here" at Naples Bay Resort! ... more less
- Reservation Options:
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- Also Known As:
- Naples Bay Hotel Naples