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Naples Bay Resort: Traveler Reviews

4.0 of 5
1500 Fifth Avenue South, Naples, FL 34102
Hotel amenities
Naples Bay Resort
Ranked #9 of 59 hotels in Naples
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500 reviews from our community

Traveler rating
    310
    115
    44
    22
    9
See reviews for
Families
157
 
Couples
231
 
Solo
8
 
Business
15
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Framingham, Massachusetts
Top Contributor
59 reviews 59 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
“Good hotel but getting to the pool is a hassle...”
3 of 5 stars Reviewed January 5, 2013

I liked this hotel but I did not like having to drive to the pool. The property is beautiful and the restaurant was good for the breakfast buffet but for the cost, I would have liked to walk out of my room and go to the pool and not have to drive or shuttle bus or walk a 1/2 mile to get there. The location is convenient to Tin City and and 5th Ave, which is a plus. The spa services were expensive but adequate. This hotel tries to be the Ritz Carlton but they have a long way to go.

Room Tip: Try to get as close to the pool as possible.
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  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
See 9 more reviews by Justin H for Naples
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy A, Manager at Naples Bay Resort, responded to this review
January 9, 2013
Dear Justin H
Thank you for taking the time to share your feedback regarding your recent stay at Naples Bay Resort. Our goal is to provide outstanding service along with a memorable experience for all of our guests. We are pleased that you found our property beautiful and that you felt the location was convenient to Tin City and 5th Avenue.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scranton, Pennsylvania, United States
1 review
1 helpful vote 1 helpful vote
“Great location and service!”
5 of 5 stars Reviewed January 4, 2013

We have a home in Naples but often enjoy an overnight stay in a hotel near Fifth Ave. We have stayed at many hotels in Naples and Marco Island including the Ritz Carlton and Marco Marriott. We decided to try Naples Bay Resort and were very pleased. The suites are large and include a kitchen, living and dining room. The marina views are fantastic. The hotel is clean and the staff was extremely friendly. It is within walking distance to Fifth or you can grab the water taxi at the marina which stops at all the hot spots in Naples. I would definitely recommend and plan to visit again!! Thanks for a great evening!

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 1
Ask Michelle E about Naples Bay Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy A, Manager at Naples Bay Resort, responded to this review
January 7, 2013
Dear Michelle E
Thank you for taking the time to share your feedback regarding your recent stay at Naples Bay Resort. Our goal is to provide outstanding service along with a memorable experience for all of our guests. Thank you for making our home your home away from home! We look forward to seeing you again!

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Paul, Minnesota
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
“Beautiful hotel and view”
4 of 5 stars Reviewed January 3, 2013 via mobile

Impressed with our room, view and the staff. Did not appreciate the $20/day resort fee - felt that should be included in hotel rate. When you go on vacation and the first thing you are told when you check in is there yet another fee to pay doesn't sit well. Surroundings were beautiful and I would recommend this hotel to others.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 4 more reviews by Kari G for Naples
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy A, Manager at Naples Bay Resort, responded to this review
January 9, 2013
Dear Kari G,
Thank you for taking the time to share your feedback regarding your recent stay at Naples Bay Resort. Our goal is to provide outstanding service along with a memorable experience for all of our guests. We do apologize that you were not aware of the resort fee when you made the reservation. We will address this with our staff. We look forward to you visiting us again soon.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boardman, Ohio, United States
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
“Our third year, New Years Eve until first week of Jan.”
3 of 5 stars Reviewed January 3, 2013

This is our third time staying here, I do think the front desk staff, valet, maintenance man and the grounds are top notch, however the housekeeping staff really need to take some kind of instruction on cleaning. For the price I paid I should not have to come in on the day of arrival and clean. I have had to do this every year, go out and spend money on cleaning supplies to clean the place up so I would not be disgusted by the filthy floors, dirty walls and wood work. The first year we stayed in the D building three bedroom it was beautiful and pretty clean except the tile floors were very dirty. Last yr. and this yr.Staying in I204 and we are disappointed this unit needs some serious cleaning. carpets are very dirty, walls, doors wood work, grimy stuff and fingerprints everywhere. Sofa needs replaced the cushions fall in when stiiing on it. Most places i stay at have info. books about the place, tv channels etc. nothing here! I don't think we will stay here next year if they can't guarantee us a different cottage and a clean one at best. I think the manager needs to better look over the cleaning staffs work. Our unit was poorly refreshed for our arrival. Still have 5 more days to before we go home and I have been cleaning just about everyday, the next people will have a clean place thanks to me.

Room Tip: Be sure to tell them you do not want I204 needs some serious cleaning!
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
See 4 more reviews by TinaK711 for Naples
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy A, Manager at Naples Bay Resort, responded to this review
January 7, 2013
Dear TinaK711
Thank you for taking the time to share your feedback regarding your recent stay at Naples Bay Resort. Our goal is to provide outstanding service along with a memorable experience for all of our guests. We want to thank you for your comments. We are currently addressing the issues you mentioned with our Housekeeping Department. We look forward to seeing you upon your return visit.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Some service challenges”
3 of 5 stars Reviewed December 30, 2012 via mobile

For us it was really not a pleasant experience. We had a 3 bedroom cottage. The sheets on one of the double beds were kings which were hard to keep on. We were told they would get new ones since the size of the bed was recently changed but this never happened. We also had a leaky toilet and asked twice to have it fixed but that did not happen, We realized there was not daily maid service but we had to ask three times for extra towels. The amenities in the kitchen were very limited. The grounds are great, pool is vey nice, and it's in a great location, but the service trumped all of that - I am sorry to say.

Stayed December 2012, traveled with family
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See 9 more reviews by Winbooks for Naples
Ask Winbooks about Naples Bay Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy A, Manager at Naples Bay Resort, responded to this review
January 7, 2013
Dear Winbooks,
Thank you for taking the time to share your feedback regarding your recent stay at Naples Bay Resort. Our goal is to provide outstanding service along with a memorable experience for all of our guests. We apologize that your experience was not a pleasant one. We have addressed the issues you mentioned with our Engineering and Housekeeping department and we thank you for bringing them to our attention.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Naples Bay Resort

Also Known As:
Naples Bay Hotel Naples
Naples Bay Hotel
Address: 1500 Fifth Avenue South, Naples, FL 34102
Region: United States > Florida > Southwest Gulf Coast > Naples
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Kids Activities Kitchenette Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotels in Naples
#5 Luxury Hotels in Naples
#7 Family Hotels in Naples
Price Range: $$
Hotel Class:4 star (4*)
Reservation Options:
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