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Naples Bay Resort: Traveler Reviews

4.0 of 5
1500 Fifth Avenue South, Naples, FL 34102
Hotel amenities
Naples Bay Resort
Ranked #8 of 59 hotels in Naples
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502 reviews from our community

Traveler rating
    312
    115
    44
    22
    9
See reviews for
Families
157
 
Couples
233
 
Solo
8
 
Business
15
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Mundelein, Illinois
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Wow!!”
5 of 5 stars Reviewed December 21, 2012 via mobile

This hotel is five stars all the way around. The rooms are huge, the staff is incredibly friendly and the hotel is immaculate. This is the perfect hotel for families. If there was one thing I'd change it would be adding more restaurants and room service.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 6 more reviews by Scott G for Naples
Ask Scott G about Naples Bay Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy A, Manager at Naples Bay Resort, responded to this review
December 27, 2012
Dear Scott G,
Thank you for taking the time to share your feedback regarding your recent stay at Naples Bay Resort. Our goal is to provide outstanding service along with a memorable experience for all of our guests. We are pleased that our staff provided your exceptional service and that you and your family enjoyed our lovely resort. We look forward to your return visit with us.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, England, United Kingdom
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
“Comfortable beds, well appointed rooms”
4 of 5 stars Reviewed December 11, 2012

Good location in Naples. Some Marina view rooms do pick up the noise from the Tamiami Trail - US41. Odd that as a holiday destination the room had one chair by the desk but no second chair or sofa to sit on, felt more like a business hotel aimed at one night stays by business people travelling on their own than a comfortable room for a few nights stay. Also check out how to turn off the fridge - ours made a racket during the night which was loud enough to keep us awake for periods. It started and stopped, very frustrating.

The staff were charming and very helpful.

Room Tip: Ask for one with a quiet refrigerator
See more room tips
  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask AlanJWells about Naples Bay Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy A, Manager at Naples Bay Resort, responded to this review
December 12, 2012
Dear AlanJWells
Thank you for taking the time to share your feedback about your recent stay at Naples Bay Resort. Our goal is to provide outstanding service along with a memorable experience for all of our guests.

We appreciate your comments regarding the refrigerator being noisy. Our Engineering Department has since fixed the issue.

The room you stayed in was a King Superior Room. Our King Superior’s have a king size bed, wet bar, small refrigerator and coffee maker. They do not have sofas or extra chairs. We also have a 1 bedroom Villa Suite which has a master bedroom with a king size bed, living room, kitchen and bathroom. This suite has the sofa and extra chairs to sit on. We also have 2 bedroom Villa Suites which are the same as the 1 bedroom Villa Suite, but with an extra bedroom and bath.

We understand that it’s the small details that create the memorable experience for our guests. We look forward to your return visit with us.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, Florida
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
“A great place to relax!”
5 of 5 stars Reviewed December 10, 2012

The Naples Bay Resort is the right combination of stylish service and well trained employees and great amenities, including beautiful suites and rooms with all the best in terms of full kitchens, Bose entertainment systems and any possible need or want. My girfriend and I spent the evening, but it could have easily been a week! The staff are super friendly, helpful and attentive and it is clearly well run. As someone also recently said, in Naples this is clearly 5 star!

Room Tip: Choose one of the 3rd floor rooms with a balcony and nice view.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 7 more reviews by tander81 for Naples
Ask tander81 about Naples Bay Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy A, Manager at Naples Bay Resort, responded to this review
December 19, 2012
Dear Tander81
Thank you for taking the time to share your feedback regarding your recent stay at Naples Bay Resort. Our goal is to provide outstanding service along with a memorable experience for all of our guests. We are pleased that your experience was a 5 Star Rating and an amazing one. We look forward to your return visit with us.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mokena, Illinois
1 review
“Honeymooners in Paradise”
5 of 5 stars Reviewed December 8, 2012 via mobile

This place was fantastic! They treated us like ROYALTY during our stay. Bill in reservations is an absolute sweetheart and put us in a beautiful waterfront suite. Mark, Erin and Roxanne at the front desk catered to us all week long. This was our 3rd trip to Florida and we WILL be back to this resort, hopefully for our anniversary next year. The pictures do really depict the resort and its rooms, you'd be crazy to pass this place up!!!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask MicSed about Naples Bay Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy A, Manager at Naples Bay Resort, responded to this review
December 11, 2012
Dear MicSed,
Thank you for taking the time to share your feedback regarding your recent stay at Naples Bay Resort. Our goal is to provide outstanding service along with a memorable experience for all of our guests. I will make sure to pass along to Bill, Mark, Erin, and Roxanne that they provided you with exceptional service and treated you as ROYALTY during your stay. We are pleased that you enjoyed our lovely resort and we look forward to return visit with us where you will celebrate your anniversary.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Virginia
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“Clearly 5-Star”
5 of 5 stars Reviewed December 5, 2012

The amenities and service are clearly five-star! The lobby is beautiful; the rooms are clean and the suites are clearly worth it, with full kitchen and gilded, divided bathrooms (almost really two separate bathrooms), relaxing balcony. The curtains do not fully block the lights from the outside (especially during the holidays), but are dark enough and the bed comfortable. The view is of canals, and there are plenty of high-end shops right in the hotel complex. Parking is right under the lobby area and easily accessible. The front desk does go out of its way to help guests, and it was well noted! This is our second stay there, and we will be coming back.
Guests should note that the pool, gym and spa area are a long walk from the hotel but there is a shuttle and it is well worth the visit (many pools, hottubs, modern gym). The rooms are spread out, so it can be walk to anywhere, and the hotel is on the main strip for Naples, but the downtown restaurants are a ways (again, there is a shuttle). One suggestion for the hotel, since it is a ways from the (free) beaches, is to come to some arragnment with one of the beach clubs, so that guests have easy access to drinks, umbrellas, etc. while relaxing near the water. All and all, a five star accomodation!

Room Tip: It's worth getting the suite.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask StationSquared about Naples Bay Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy A, Manager at Naples Bay Resort, responded to this review
December 6, 2012
Dear StationSquared,
Thank you for taking the time to share your feedback regarding your recent stay at Naples Bay Resort. Our goal is to provide outstanding service along with a memorable experience for all of our guests. We are pleased that you enjoyed your stay at our lovely resort and we look forward to your return visit with us.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Naples Bay Resort

Also Known As:
Naples Bay Hotel Naples
Naples Bay Hotel
Address: 1500 Fifth Avenue South, Naples, FL 34102
Region: United States > Florida > Southwest Gulf Coast > Naples
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Kids Activities Kitchenette Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotels in Naples
#5 Luxury Hotels in Naples
#6 Family Hotels in Naples
Price Range: $$
Hotel Class:4 star (4*)
Reservation Options:
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Naples Bay Resort
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