The amenities and service are clearly five-star! The lobby is beautiful; the rooms are clean and the suites are clearly worth it, with full kitchen and gilded, divided bathrooms (almost really two separate bathrooms), relaxing balcony. The curtains do not fully block the lights from the outside (especially during the holidays), but are dark enough and the bed comfortable. The view is of canals, and there are plenty of high-end shops right in the hotel complex. Parking is right under the lobby area and easily accessible. The front desk does go out of its way to help guests, and it was well noted! This is our second stay there, and we will be coming back.
Guests should note that the pool, gym and spa area are a long walk from the hotel but there is a shuttle and it is well worth the visit (many pools, hottubs, modern gym). The rooms are spread out, so it can be walk to anywhere, and the hotel is on the main strip for Naples, but the downtown restaurants are a ways (again, there is a shuttle). One suggestion for the hotel, since it is a ways from the (free) beaches, is to come to some arragnment with one of the beach clubs, so that guests have easy access to drinks, umbrellas, etc. while relaxing near the water. All and all, a five star accomodation!