my husband and I visited this resort to celebrate our first year anniversary and stayed for only a couple of nights. The room was big, clean and the view excellent! the pools and recreational area were located about a quarter mile away which seemed a little inconvenient but after actually walking it it was not more than 5 minutes away and there was always very polite shuttle drivers willing to take you and bring you back at a moment's notice. The staff in general was very nice including the assistant manager Jackie who went above and beyond to make us happy.
There is two things the resort needs to do to go from "very good" to "excellent" and not only meet their guest expectations but actually exceed them.
First, ROOM SERVICE has to be a priority when it comes to the future plans of the resort, it is the first time i experience a hotel without it and we really missed it, our romantic plans to stay in and enjoy a nice relaxing plan for the night went right out the window. plus it makes guest feel "spoiled" when they can ask for anything and a few minutes later... there it is! we asked and the staff said they are "working on it" so we will definitely be back once this feature is available.
and the Second thing I notice is during the time we spent by the pool at the club, the servers would only come around once or twice during lunch time and not any other time, if we wanted anything at a different time we would have to walk all the way over to the end of the club where the bar is located and get it ourselves which is the last thing you want to do when you are relaxed and laying by the pool or even IN the pool. from my experience with other resorts, the servers should be coming around at least every 15 or 20 minutes to make sure everyone's drinks are filled up and all the guests are happy, not only does this make your guests extra happy but it will provably help your sales figures.
all in all we had a great time and we cant wait to be back (when there is room service).
- Official Description (provided by the hotel):
- Located in the heart of one of Florida's most exclusive beach city destinations on the Southwest coast, this AAA FOUR DIAMOND Tuscany-styled tropical luxury resort is like no other.Nestled in a waterfront setting on Naples Bay, Florida at the gateway to energy and excitement of Naples' famed Fifth Avenue South, white sand beaches and to the Florida Everglades, Naples Bay Resort is a hotel that features an amenity-rich environment that includes chic waterfront shopping, Euro-style spa, an expansive activity center with four crystal-blue resort pools, meandering lazy river, state-of-the-art fitness and tennis facilities, along with a complete Captain's Lounge and 97 slip marina.Come experience why "Life is Different Here" at Naples Bay Resort! ... more less
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- Also Known As:
- Naples Bay Hotel Naples