This place is beyond belief. After 4 visits it makes me think some of the reviews are either questionable or people are there to drink and have very low standards. Every single visit is the same story and there's no fixing what's obviously a bad process. It's a shame because the complex really needs some casual choices and who doesn't love burgers?!
Where to begin.....The person who takes your order NEVER brings you your food. They write tickets and that's it. The clueless person who brings you your food has no idea if it's correct or whose it is. If there is something wrong they disappear and try to find the server. The place is small and despite the number of toppings only has a few items on the menu. There's no excuse for not being about to nail it every time!
Every time we've been there they've failed to bring food out correct or in the proper order. Once we got fries 10 minutes before the burgers, once after we were done. Once our appetizer wound up at another table apparently and we never got it, The last time 2 of us got our food and the 3rd didn't. Of course the clueless runner though nothing of handing 2 of 3 people their food and walking away. They ending up eating after we were done.
This is over multiple months, different times of day, inside and out. It's obvious their process is completely broken. Finally, the burgers are NEVER hot. They're not cold, but having worked in a restaurant many years ago I can tell you that IF these burgers are cooked to order they must be sitting around for 5, 6, 7 minutes before being served they are consistently just warm. It's easily a $20 meal with fries, drink, tax+tip and even if it was hot and served correctly the burgers are just middle of the road. If this place executed perfectly their burger wouldn't be in the top 10 or even top 20 burger places I've been to.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.