My wife and I, along with two other couples, stayed at the Bellesara Hotel during the third week of March for a Golf/vacation get-away. We had heard so many good things about the hotel on this site that we decided to give it a shot. For the most part the hotel lived up to the billing that everyone seems to be giving it, but there are some things that everyone should know.
First, this is not a resort. It is a hotel. Period. It is in a beautiful part of Naples and just a 2 minute walk to Fifth Avenue and great shopping and dining which is its best feature. Our two bedroom suite was very nice and had all of the ammenities you could every want in a room. There is a television in every room, a nice kitchen, dining area, and great screened back porch. The room was very clean and had some nice touches. Really first rate.
Upon our arrival in Florida, we called the hotel for exact directions to go along with what we had already printed as it was at night and we had never been to Naples before. We called four times in twenty minutes and no one answered the phone. This was a prelude of things to come. There was no valet service when we arrived and there was only one employee at the front desk. When we asked why the phone wasn't being answered she replied that she was the only employee on that night. Upon arrival at the first golf course the next day we relized that the conceirge did not make the appropriate tee times for one of us and it caused some headaches at the golf courses.
The service at the Zizi's restaurant at the Hotel was just as big of a joke. Forty five minutes to be served breakfast the first morning and with only a handful of guests waiting. Many guests were complaining and just left. The only employee behind the bar at the pool did not know how to make any mixed drinks and had to get his manager to help him. Every drink order took at least 10-15 minutes, and that was with no one else waiting at the same time. This was not a one day occurance. It was the entire week.
The pool area is nice but very small and the sun set over the building at about 3 o'clock so only half the pool had sun for most of the day.
I've rated the hotel above average because of the value for what we paid, location, and the rooms were above average, but the overall service was definitely below average. For you golfers out there, we played the Lely-Flamingo Island course, the Lely-Flamingo Mustang course, and the Rookery at Marco Island course. Great courses that should be tried if possible. Great resturaunts in the area we tried were Yabba's on Fifth Ave and Cork's on Fifth Ave. Make reservations and bring a lot of money!
- Official Description (provided by the hotel):
- Bellasera is a hidden gem located in the heart of old Naples, which is just moments away from all the fashionable shops, sidewalk cafes, art museums, cultural attractions and Naples' world-famous shoreline. Designated by the Florida Green Lodging Program, Bellasera boasts authentic Italian architecture, studio, one-, two- and 3-bedroom condo suites, Esterra Spa, Zizi Restaurant & Lounge, outdoor pool, whirlpool spa, concierge services, fitness center, catering, meeting space and award winning service! ... more less
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- Also Known As:
- Bellasera Hotel Naples