I phoned the hotel direct & recieved a confirmed written confirmatio - which stated my reservation was " GAURENTEED " - the hotel charged my credit card with the deposite ,,, after 38 days , the hotel arbitarily cancelled my reservation without the curtesy of so informing me ,,, I only found out when I called the hotel to check on my reservation ,,, the hotel re-credited the deposite to my credit card - without interest - after holding my money for 38 days ,,, thier booking dept were rude & had zero apology ,,, OBVIOUSLY A " CONFIRMED WRITTEN GAURENTEED BOOKING " MEANS NOTHING TO THE BELLASERA HOTEL
- Official Description (provided by the hotel):
- Bellasera is a hidden gem located in the heart of old Naples, which is just moments away from all the fashionable shops, sidewalk cafes, art museums, cultural attractions and Naples' world-famous shoreline. Designated by the Florida Green Lodging Program, Bellasera boasts authentic Italian architecture, studio, one-, two- and 3-bedroom condo suites, Esterra Spa, Zizi Restaurant & Lounge, outdoor pool, whirlpool spa, concierge services, fitness center, catering, meeting space and award winning service! ... more less
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- Also Known As:
- Bellasera Hotel Naples