We arrived at Bellasera on Nov. 6, eager to get settled into our room, which was #126. We were in a first floor, 2 bedroom, 2 bath unit and found the pictures on the Bellasera website to be accurate. Being a first floor, you will not get an abundance of daylight and may find the room on the dark side, however, we were out all day so it was not an issue for us. We liked the ease of coming and going with no steps. The unit was well stocked with all one needs to enjoy a comfortable vacation, even a washer and dryer. We made our arrangements 6 mos. in advance. so we were lucky enough to be upgraded to a 2 bedroom unit, which was wonderful. If your mate wants to sleep, but you want to lounge in bed with the TV on until the wee hours, voila! TV in both bedrooms and nice wide-screen one in living room too. The living room furniture has seen better days. The couch is a pullout and caved in the center--those things should be outlawed anyway. They are neither sofa comfy and definitely not sleep comfy when pulled out. As it was, it did not serve as a comfy place to sit in the living room-and the furnishings in the living room, admittedly are a bit dated and ready to be refreshed. A two bedroom unit sleeps 6 including the pullout. There is also a lovely screened in porch with table and chairs which was great for morning coffee and chat with your spouse. Papers are delivered every day to your door, and the staff in Bellasera is outstanding and accommodating in every way. The first hour we were there, the power went out in the master bedroom area--we called the front desk and in minutes a very friendly staff member was at the door, taking care of it and showed us where the panel box was. We ordered room service the first night--again, quickly delivered by an extremely friendly staff member. Everyone was friendly, but no one was overpoweringly so which was in their favor--no phony hospitality here, just genuine joy at being employed there. The front desk staff was also friendly if at times somewhat harried, but this may be because they all seemed to be suffering with colds. As one woman said at check out "we all seem to be passing it to each other.'' I know I've expressed in other posts my distaste at cigarette residue, and guess I will have to voice it again--sorry, smokers. But I saw butts stuffed into some spaces that seem to have eluded the staff. I am assuming that declaring a facility 'smoke free' must have a huge negative financial impact on a hotel, but cigarettes left in ashtrays by the pool will always be a great turnoff. It seemed the staff couldn't keep up with the constant cigarette residue around the pool area, which by the way, is a very attractive and lovely area. The pool was not huge, but adequately sized for November traffic at the hotel. Can't speak to its being large enough if the hotel is fully booked in the highest season. There is a wonderful in ground jacuzzi there that we enjoyed every morning and evening. I am old school, I guess, so am not a fan of pools that do not use chlorine (this hotel boasts being 'green' and the fact that they use a saline method of purification for the pool) and therefore did not use the pool. The jacuzzi, however, was treated with chlorine. I had a slight discrepancy with the front desk, as my pre-arrangements via initial reservation phone calls had included breakfasts, at least for part of the stay--however, I did not receive a confirming email about this. I should have phoned again, but trusted that this would have been in our reservation. It was not included in the reservation and the hotel would not honor this promise I received over the phone--that was just a tad disappointing--so be sure to get all your details confirmed to you in an email. No matter, though, the breakfast at the Zizi restaurant (the "Eye Opener") was reasonable and a nice break from the breakfast foods we purchased at the local Publix market and included scrambled eggs, bacon, sausage link, and 2 silver dollar sized pancakes for about $7. Very good, substantial and very nice wait staff. The last night of our stay we decided to have dinner at the restaurant and take advantage of the $10 off dinner coupon given us at check in and it was not a mistake to do so. It was a prix fixe menu of $27.95 pp and it included a glass of wine, soup or salad, entree, and dessert and was outstanding, I must say. Try the bruschetta appetizer and if it is available, be sure to have the seafood bisque. Probably the best I've ever had in my life. I had stuffed flounder with crab and shrimp in a light sauce with couscous side and small side of veggies. Desserts were ample and good and the hot bread served with it was delicious for sure. Our server was simply great, friendly and sincere, accommodating without being over the top. As good as the food was, the appearance of the restaurant was not positive. It was not an attractive atmosphere in the least and really in dire need of a good cleaning and new decor. I'm sure they are considering this, since the food deserves a better setting! Incidentally-while we were there, right across from our room, we noticed a thrift shop (Bargain Box) - of course, I had to check that out and ended up going no less than 3 times. The clothes were high end and fantastic bargains. Turns out it is run by volunteers of a church who use all profits to support that church's mission projects. I was in my glory, getting those high end clothes for such bargain prices.
The last two mornings of our trip, the internet did not work in the room. The front desk upon checkout said it was out for about "45 minutes this morning" but it was the last two days, in fact, and more than 45 minutes...however, there is a business center with two computers and printers, so you can print your boarding passes there. The entire trip was utterly terrific and we definitely will be returning to Bellasera. Parking is free and you usually found a parking place close to your unit. If not, walk was never far and I did not get any sense of worry about security or safety while there. I was sad to leave and will look forward to going back to positively beautiful Naples. I would have given 5 star rating, but the slightly sub-par living room furnishings, restaurant condition, and the inconsistency with some having breakfast included, others not, kept me from doing that. Regardless of the few minor items mentioned, we would go back to this well-located and reasonably priced hotel in a heartbeat!