We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Pictures look muuuuuuch better... not clean! Bad smell!” 2 of 5 stars
Review of Red Roof Plus+ and Suites Naples

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Red Roof Plus+ and Suites Naples to your Saves list
Red Roof Plus+ and Suites Naples
2.0 of 5 Hotel   |   1925 Davis Boulevard, Naples, FL 34104   |  
Hotel amenities
Ranked #37 of 58 Hotels in Naples
Fort Lauderdale, Florida
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
“Pictures look muuuuuuch better... not clean! Bad smell!”
2 of 5 stars Reviewed April 29, 2014

Well, where to start...?! Check In was ok but girl was lying to us - by mistake we made 2 different reservations (one king bed but not pool view and one pool view but 2 beds - difference was $5!!!). She told us we have to stay in one room and can only change tomorrow which of course is inconvenient. After entering the first room - next thing - it was NOT clean! Strange odd smell. The carpet in front of the bed was horrible, either not vacuumed at all or old. Then a hair right on top of the toilet, and another next to it. Soap rest on the tub from old guests..... NOT HAPPY! We went back and suddenly our room for the next day was available. But... not better either. Same disgusting carpet, a few small hair in the corners of bathroom, tiny little black animals (ants - which did not really bother) . After laying on the bed I actually got a rush and started scratching my arms. This was not the relaxing vacation we hoped for.

Outside area and pool seemed good so.

At the end Expedia and the hotel were very cooperative (thank you Robert!) and we could cancel both nights.

Honestly, for this price the quality is not good enough. If you care that your room is clean and smells good - do not go there. Better spend a little extra and enjoy your stay in Naples and feel comfortable (we changed to Hampton Inn Naples Central and LOVED it!)

Room Tip: choose a different hotel, this one is NOT worth it
See more room tips
  • Stayed April 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DawnHughes, General Manager at Red Roof Plus+ and Suites Naples, responded to this review, April 30, 2014
Dear Valued Guest,

Thank you for your review. First allow me to say I am glad to hear Robert was able to help you and make things right regarding refunding your stay through Expedia. I just spoke to Robert about this and he explained to me what happened. Please allow me to deeply apologize for such inconvenience. We fell short of our goal and checked you into a room that was not guest ready.

I will share you review with my staff and follow up with the individuals involved to ensure this does not happen again to any guest.

Thank you for staying with us and giving me this opportunity to apologize.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

377 reviews from our community

Traveler rating
    98
    145
    93
    25
    16
See reviews for
79
160
21
26
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
naples florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 27, 2014

On the 18 19 20 21 22 of April i stayed at red roof inn in Naples Florida on Davis blvd and again Alvin was wonderful very helpful very happy and with a smile on his face i am so happy that Alvin was helping me he made sure like always understood where i was going and made sure i got there safe he is a very good man and a very respectable man keep up the good work you have a great team member who really cares for the ones that stay at red roof inn in Naples Florida

Stayed April 2014, traveled solo
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DawnHughes, General Manager at Red Roof Plus+ and Suites Naples, responded to this review, May 1, 2014
Dear Valued Guest,

Thank you for your great 5 star review! I am happy to hear you enjoyed our newly renovated Red Roof Plus+. I hope during your 5 night stay you had the chance to enjoy our beautiful courtyard with heated pool and cabanas, picnic area and fire-pit as well as Naples beautiful beaches and downtown 5th Ave.

Thank you for mentioning Alvin's name. He takes his job seriously and enjoys making guests happy. I will share your review with him and my entire team.

We hope to see you again on your next trip to Naples.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Willards
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 25, 2014 via mobile

I haven't stayed in a Red Roof Inn in awhile and I was thoroughly impressed with our stay at the Naples Red Roof Plus Inn in Naples. I think this new PLUS concept is GREAT!!!!! We stayed in a Superior King room.....everything was fantastic! The large room was nicely decorated and furnished with a safe, microwave and refrigerator......and most importantly.....spotlessly clean! Check-in was effortless and the rates reasonable. There is an IHOP directly in front of the hotel. I highly recommend this Red Roof location!!

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DawnHughes, General Manager at Red Roof Plus+ and Suites Naples, responded to this review, May 1, 2014
Dear Valued Guest,

Thank you for your wonderful 5 star review!! I am so delighted you enjoyed our "spotlessly clean" newly renovated Red Roof Plus+. Yes, our Superior Kings are high demand, with the micro-fridge, safe, iron/iron board, coffee maker and supplies and blow dryer. Our Premium rooms have all those amenities PLUS extra plush towels and pillows and a delicious snack box inside with popcorn, orange juice, water, 2 granola bars and trail mix. That is how we add more "WOW" to our guest stay.

The IHOP is conveniently located on site and is open 24 hrs a day and I am happy you enjoyed your stay.

We appreciate and value you as our guest and I look forward to your next visit here.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 21, 2014

We stayed at the Red Roof Inn for the weekend. Alvin insured that our stay would be great. The newly renovated hotel for a low price was great. The room had a kitchen, a living room, and a couple HD tv's. We stayed poolside with our lanai right outside the fire pit. I highly recommend a stay for persons with a tight budget.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DawnHughes, General Manager at Red Roof Plus+ and Suites Naples, responded to this review, May 1, 2014
Dear Valued Guest,

Thank you for your wonderful 5 star review! It is so nice to hear how you enjoyed our newly renovated Red Roof Plus+. Our suites that you stayed in are fantastic. They sleep 6, have separate bedroom and living areas, full kitchen with all cookware and dishware, 2 flat-screen HD TV's and that lovely screened lanai that overlooks our beautiful courtyard area with pool, cabanas and fire-pit. We are considered the best value in those suites being so close to downtown and the beaches.

Thank you for mentioning Alvin and I am glad he was able to make your stay a more pleasant one. I am grateful for your recommendation and we appreciate you and your business.

We look forward in seeing you again very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winchester, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 21, 2014

I have just returned from our vacation to Naples, which I am missing already, this is my 9th year at the Red Roof and as always we had a relaxing time at the hotel but what made it most special was to see all the familiar faces in the reception, they are always very friendly and helpful, I would like to mention Alvin, Mishael Gonzalez & a special mention for Maria Rodriguez who always has a smile and goes out of her way to help.
Well done Dawn for a great team.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DawnHughes, General Manager at Red Roof Plus+ and Suites Naples, responded to this review, April 28, 2014
Dear Valued Guest,

Thank you for your review and your great 5 Stars! We truly appreciate your continuing business over these years and glad you find our newly renovated Red Roof Plus+ to be relaxing.

I deeply am grateful for my team I have here, we have worked together for many years. Thank you for personally mentioning Alvin, Mishael and Maria. I will share your review with them and and my entire team.

Thank you for your business and we look forward to your next trip in Naples!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chandlers Ford
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 21, 2014

We have stayed in The Red Roof Inn before but found the upgrade to be a real benefit, we found the pool area was much improved with nice new loungers and cabanas should you need a shade from the sun.
All members of staff we came across were very friendly and helpful
A special mention for the reception staff, Maria Rodriguez was as always outstanding in her approach and mannerism.

Room Tip: Ask for a pool side room, great views
See more room tips
  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DawnHughes, General Manager at Red Roof Plus+ and Suites Naples, responded to this review, April 28, 2014
Dear Valued Guest,

Thank you for your wonderful review. I am pleased to hear from a returning guest and happy you found our newly renovated rooms a great benefit. Our beautiful courtyard area with heated pool and new loungers with Cabanas have been an enjoyable guest attraction and thank you for enjoying them as well.

Thank you for personally mentioning Maria, she is a blessing on the desk and I will share your review with her and my entire team.

We appreciate your business and look forward to seeing you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunderland, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 20, 2014

Dropped in based on Trip Advisor reviews. It's not a Hyatt, but for the money it is solid value. Free Wifi... and for the age of the building it is cleans, rooms are nice, and no funky smell. Friendly staff, Alvin was very helpful. Gave us directions to everything we needed, and told us which protein palaces to stay away from. Headed off to Pinchers Crab Shack... if it sucks I take back all the good stuff about Alvin.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DawnHughes, General Manager at Red Roof Plus+ and Suites Naples, responded to this review, April 28, 2014
Dear Valued Guest,

Thank you for your review. I am happy to hear you enjoyed your stay at our newly renovated Red Roof Plus+. Our rooms are clean and very nice and the best value being so close to downtown and the beach.

I will share your review with Alvin and the rest of my team. I personally find Pinchers Crab Shack a good place to eat and I hope you did as well.

Come back and see us on your next trip to Naples.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Red Roof Plus+ and Suites Naples? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Red Roof Plus+ and Suites Naples

Address: 1925 Davis Boulevard, Naples, FL 34104
Location: United States > Florida > Southwest Gulf Coast > Naples
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#3 Best Value Hotel in Naples
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Plus+ and Suites Naples 2*
Number of rooms: 157
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Hotels.com, Expedia, Booking.com, Red Roof Inn, BookIt.com, Priceline, Otel, Odigeo, TripOnline SA and HostelWorld so you can book your Red Roof Plus+ and Suites Naples reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Red Roof Inn And Suites Naples Hotel Naples
Red Roof Inn Naples
Naples Red Roof Inn

Owners: What's your side of the story?

If you own or manage Red Roof Plus+ and Suites Naples, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.