Well, where to start...?! Check In was ok but girl was lying to us - by mistake we made 2 different reservations (one king bed but not pool view and one pool view but 2 beds - difference was $5!!!). She told us we have to stay in one room and can only change tomorrow which of course is inconvenient. After entering the first room - next thing - it was NOT clean! Strange odd smell. The carpet in front of the bed was horrible, either not vacuumed at all or old. Then a hair right on top of the toilet, and another next to it. Soap rest on the tub from old guests..... NOT HAPPY! We went back and suddenly our room for the next day was available. But... not better either. Same disgusting carpet, a few small hair in the corners of bathroom, tiny little black animals (ants - which did not really bother) . After laying on the bed I actually got a rush and started scratching my arms. This was not the relaxing vacation we hoped for.
Outside area and pool seemed good so.
At the end Expedia and the hotel were very cooperative (thank you Robert!) and we could cancel both nights.
Honestly, for this price the quality is not good enough. If you care that your room is clean and smells good - do not go there. Better spend a little extra and enjoy your stay in Naples and feel comfortable (we changed to Hampton Inn Naples Central and LOVED it!)
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- Also Known As:
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- Red Roof Inn Naples
- Naples Red Roof Inn