We had just stayed at a wonderful Red Roof near Phoenix, AZ at Christmas, then booked this hotel when we needed to stay in Naples in January. My relatives there warned me that we had picked something of a 'derelict' hotel' but we honored the reservation anyway. When we arrived, the reservations person was very nice and gave us our room. It was at the most remote back corner of the building, was ADA accessible (the only king bed they had was in this room, we didn't need ADA, but requested our usual upgraded king suite with internet desk and other amenities we like), first floor.
When we walked in, we noticed the lock mechanism plate and door knob assembly were loose and rattled in your hand when you opened or closed the door. The room was small because of the king bed, and anyone in a wheelchair would have had difficulty maneuvering past the bed to the bathroom. However the bathroom was large and definitely ADA code. In addition to the looseness of the door lock, it was evident from the edge of the door near the deadbolt, that the door had been pried at some point. Definitely made me nervous about trying to sleep there. The small frig and microwave made the room even more crowded. The air conditioner rattled. My family's warning about it being a haven for indigents came to mind.
To the credit of the staff, the woman at the desk immediately offered us a different room, a 1 bedroom suite, on the second floor, but it had 2 double beds, which we accepted after checking it out. We didn't need the full kitchen, but it was nicer than the first room and had a screened balcony overlooking the pool, which was a nicer location, except that the patio door could be jiggled from the outside to cause the slide lock to drop and unlock the door. We decided that the screening across the railing should be able to stop someone from breaking in on a second floor balcony. We don't like having to consider these things when on vacation, and Red Roof needs to realize they are remiss about the maintainence and security for this location.
The staff we encountered were trying to do a good job, but the facility is badly in need of refurbishing. When I asked the desk person about the new king suites, she told me they were supposed to have been upgraded until the recession hit and then it hasn't happened since. It took 2 days (of 4) to get the shower above lukewarm, with several calls to the front desk. I guess they keep the temp down to save energy, but it happened to be a chilly spell in Naples, and a hot shower should have been a given. The little apartment was sparsely furnished with old furniture and the beds weren't the nicest, but we didn't find any bugs except for a spider who was obviously doing it's job! The kitchen was complete except for no utensils or dishes, etc. so we didn't use it much. The 2 TV's (living room and bedroom) were adequate. Morning coffee was extremely weak (cost saving again?) and they had only powdered creamer (uck!), and the lobby area was very basic and not inviting or user friendly.
After having a great experience in Phoenix, we were very disappointed in this Red Roof but we stayed all 4 nights because we were seeing nearby relatives and didn't spend much time in the unit. However, it caused us to change our next reservation immediately following in Fort Lauderdale from a Red Roof there (after seeing the reviews here on TA) to another chain, much newer and more upscale, at a slightly lower price too!
We are professional tourism agents (since '88) on a part time basis, after retiring from long teaching careers. We lead dive groups on trips to the Caribbean and South Pacific, and we travel all over the US now as 'full-timers' in our RV. We are not extravagant nor rich,. But we know what a traveler appreciates in accommodations and ambience, no matter what the rates. Red Roof has been wonderful about accepting our pets on many occasions, so we like to try them first. But the company is neglecting certain properties or managers are not doing their jobs for the corporation in certain locations. Makes me wonder if the company is in financial trouble or it's on-site managers are not doing what they need to at their site. We had a similar experience at the Red Roof in Merrill, OH a few years ago, but other properties have been excellent.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.