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Hilton Naples: Traveler Reviews

4.0 of 5
5111 Tamiami Trail North, Naples, FL 34103
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Ranked #4 of 59 hotels in Naples
4.5 of 5 stars 370 Reviews
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370 reviews from our community

What travelers say about this hotel
  • Free shuttle(8)
  • Hot tub(8)
  • Very nice(7)
  • Friendly and helpful(7)
  • Paige Simpson(7)
  • Executive level(6)
  • Beach chairs(5)
  • Continental breakfast(5)
  • Great Place(5)
  • Front desk staff(5)
Traveler rating
    223
    105
    25
    10
    7
Only show reviews for Family (74) | Couples (155) | Business (54)
Date Rating
JLLS83
Naples
1 review
3 helpful votes
“Paige Simpson at the Hilton is the best Wedding Planner!!!”
5 of 5 stars Reviewed August 2, 2010
3
people found this review helpful

If I had one word to descirbe Paige Simpson it would be AMAZING!!! She was attentive to my needs as well as the needs of my parents. She gave her honest opinion when I asked for it in a polite way. She knew everything and everybody in town that has to do with weddings! My parents were freaking out about me planning my wedding, but once they met Paige my father said, "the only reason I am letting you have your wedding here is because I trust Paige... she really knows what she is doing." That is said from my father, a business manager for 20 years and a business consultant for another 15 whose job was to go in to large corporations (NCR, ATT, Texas Instruments) and tell them how to help their business' run more efficiently by evaluating their management skills and the effectiveness and efficiency of their employees. Needless to say, I had a fun childhood with dad, but I always knew that he would help me be the best I could be. I can always trust his opinion... like Paige, they both will tell me what I need to know to make my own decision about what is best!

There are no words to express the level of gratitude we have for Paige for all the love and support she showed my husband and I. Her hard work and experience really made our dream come true. Sure my ring bearer (1 and a half years old) fell on the way down the aisle, and my husband pulled off the wrong garter off my leg to throw, but there is nothing I would change about our wedding day. It was more wonderful than I could have ever imagined... mainly because as a bride I was all over the place... I had no idea how many decisions and different choices that needed to be made when planning a wedding. I told Paige my vision and she made it possible, she went through every step and tiny detail that needed discussed and made it happen. She even helped plan my ceremony, even though it was not at the Hilton. She made my wedding the best. She is like family to us know. I had so many people recommending Paige throughout the wedding planning process... I had to already tell them that she was our wedding planner! A colleague at work told me, a high school student I coach, one of my bridesmaids, and a girl I went to high school with.

Overall, Shulas Steakhouse had amazing food. The workout center was brand new, but small. The executive level breakfast was convenient and good. However, without being on beachfront property, the Hilton does not have much of a bargaining tool for getting people to have their events there. When people come to Naples they want to do the beach. Paige can make miracles happen anywhere she goes. She will make the beach seem a complimentary instant away from the hotel. The Hilton is lucky to have Paige Simpson.

  • Stayed May 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Niccole Neebling, Director of Marketing at Hilton Naples, responded to this review
August 10, 2010
The team at Hilton Naples whole-heartedly agrees that we are lucky to have Paige. Congratulations to both you & your husband. Thanks for sharing your wonderful comments & we look forward to welcoming you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chugginaway
Boca Raton, FL
Senior Reviewer
8 reviews
16 helpful votes
“Why Would You Stay Anywhere Else?”
5 of 5 stars Reviewed August 2, 2010
2
people found this review helpful

This hotel stands out as a cut above the larger, pricier resorts located in Naples. No, it is not located on the Gulf (though there is a free shuttle that makes the quick run to and from the Gulf several times each day -- with chairs, cooler, and umbrella included), and there is no "fancy hotel spa" where assorted treatments can drain your wallet faster than a pocket with a hole in it. But what you will find at the Naples Hilton far SURPASSES the amenities of those larger hotels -- it is the friendliest, most helpful and efficient staff we have ever experienced!

My husband and I are Hilton Gold VIP members, and we have stayed in many hotels throughout the world. We have come to expect a certain quality and elegance from Hilton Hotels, and we have never been disappointed. However, rarely have we stayed in a hotel where we were as impressed by the staff as with the Naples Hilton! After checking in, Hope Haworth (concierge), introduced herself and engaged us in friendly conversation. Within a couple of minutes, Hope had unobtrusively determined the nature of our stay, our likes and desires, and our favorite foods. Having gathered the necessary information, Hope then informed us of the hotel amenities that would meet our needs, mapped out a restaurant I had talked about, and informed us of the great food served by the hotel restaurant -- Shula's (serving breakfast, lunch, dinner, and room service). Before we left her desk, Hope asked us to please inform her if we experienced any problems, were not happy in any way, and expressed a sincere desire that we enjoy our stay so much that we become regular patrons.

Unfortunately, the lovely room we were given on the Executive Level had to be changed because my asthma fares better in a sunnier location. Hope, actually, came upstairs to help me find the perfect room, carried a few garments on hangers, and held the doors open while we rolled our suitcases across the hall. She even stayed an extra few minutes to make sure I had no problems (which reassured me and helped me feel secure in my surroundings).

Our three days at the Hilton Naples were GREAT! The only reason I could not give it 5 stars under "Location" was because it is not on the beach. But, to be honest, given the quality of the hotel, the outstanding staff (all of them!!!), and the many free amenities, this hotel offers terrific value. I would now rate this our #1 favorite in Naples, and we will be back often!

  • Stayed August 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Niccole Neebling, Director of Marketing at Hilton Naples, responded to this review
August 10, 2010
Thank you from the bottom of my heart for sharing your experience. We used your comments in our last Manager’s Meeting as an example of how even in the face of a potential situation; there are positive ways to ensure that our guest’s needs are met with great satisfaction. Hope is an absolute gem and we appreciate her. Your comments were very much appreciated by Hope and our entire team. We look forward to your return visit.
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EsperonL04
Fort Myers, Florida
1 review
3 helpful votes
“Paige Simpson and the Hilton staff made our wedding unforgettable!”
5 of 5 stars Reviewed August 2, 2010
3
people found this review helpful

Paige Simpson and the Hilton staff made our wedding weekend at the Hilton an absolute pleasure. She was flawless in preparing for and following through with all of our wedding plans and made sure that she was on top of all of the details. She was very organized and has a true passion for her job. She was quick to think of a solution when our DJ didn't show up and saved the day! Her attention to detail and quality is unmatched and she is truly an asset to the Hilton.

  • Stayed June 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Niccole Neebling, Director of Marketing at Hilton Naples, responded to this review
August 10, 2010
Congratulations on your recent wedding nuptials! Thank you for sharing your appreciation for Paige & her dedication to ensuring all the details are taken care of. I’ve said time and again that she is an amazing wedding planner, co-worker & friend. Our entire team wishes you a lifetime of happiness & we can’t wait to welcome you back on your Anniversary!
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CYourLight
Attleboro, Massachusetts
1 review
3 helpful votes
“Close to shopping and beaches”
5 of 5 stars Reviewed August 1, 2010
3
people found this review helpful

We loved our time at the Hilton. Our room was very comfortable and the kids loved the beautiful pool! All of the employees were accommodating. The concierge, Hope, was so very friendly. She knew the area well and found activities that we all enjoyed.

  • Stayed July 2010, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask CYourLight about Hilton Naples
Niccole Neebling, Director of Marketing at Hilton Naples, responded to this review
August 10, 2010
Thrilled to hear that your entire family enjoyed your time at the Hilton Naples. Thanks for the great comments regarding out staff. They are a first-class team of professionals that strive to make everyone’s stay at the Hilton Naples a fantastic experience! We look forward to welcoming your entire family back soon!
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grandmamarilyn
no providence
1 review
3 helpful votes
“OUR GREAT EXPERIENCE AT THE HILTON!!!”
5 of 5 stars Reviewed July 31, 2010
3
people found this review helpful

We enjoyed a large clean room, a convient location and helpful staff.
Concierge, Hope, always smiling, friendly and went out of her way to
be helpful!!!

  • Stayed March 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask grandmamarilyn about Hilton Naples
Niccole Neebling, Director of Marketing at Hilton Naples, responded to this review
August 10, 2010
Hope is the perfect person to welcome our Hilton Naples guests & give them the low-down on where to go, what to do & who to see! Thanks for taking the time to let us know that you appreciated her as much as we do! Come back and visit us soon!
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Hilton Naples Also Known As

  • Hilton Hotel Naples
  • Naples Hilton Hotel
  • Naples Hilton
Address: 5111 Tamiami Trail North, Naples, FL 34103

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