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“Wonderful” 5 of 5 stars
Review of Hilton Naples

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Hilton Naples
4.0 of 5 Hotel   |   5111 Tamiami Trl N, Naples, FL 34103 (Park Shore)   |  
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Ranked #15 of 58 Hotels in Naples
Certificate of Excellence 2014
GreenLeadersPlatinum level
dunbar east lothian scotland
Top Contributor
51 reviews 51 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
31 helpful votes 31 helpful votes
“Wonderful”
5 of 5 stars Reviewed September 26, 2006

We statey at the Hilton Naples during our vacation for one week in September, wonderful welcome and service on arrival. All staff were very attentive and friendly, definetely a place to stay in Naples. The only drawback was housekeeping, twice during our stay we had to request our room to be made up at 4pm, the housekeeper must have forgotten we were resident!
We look forward to returning again and would recommend this hotel and staff
P AND C WILSON SCOTLAND

  • Liked — comfortable, friendly staff
  • Disliked — housekeeping blips
  • Stayed September 2006, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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973 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
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UK
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed September 15, 2006

We had a wonderful stay at this hotel. The rooms were lovely and the beds were just so comfortable. The position is not so great if you want beaches or nice boutiques and shops, but the hotel pool is very nice and the staff are very helpful. They have a free shuttle that takes you down to and picks you up from Clam Pass Park, which is a beautiful beach. They even give you beach chairs, beach towels,, water and coolers to borrow, free of charge. I would recommend this hotel for its' high standards.

  • Liked — The little extras that matter - which they don't try to charge you for like most other hotels
  • Disliked — perhaps the location - though with a car that is irrelevant
  • Stayed August 2006, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
35 reviews 35 reviews
31 hotel reviews
Reviews in 31 cities Reviews in 31 cities
45 helpful votes 45 helpful votes
1 of 5 stars Reviewed September 15, 2006

I had the misfortune to stay here. I had looked forward to my visit but nothing appeared to go to plan. The staff were too uninterested to be inconvenienced by guests. The hotel was pretty empty too. The room was clean but that was about all that I could find positive in this hotel. Overall gives a bad impression of the Hilton brand. The worst Hilton experience I have had in the USA. Save your money and try elsewhere.

Stayed September 2006
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
abcdefghi
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
120 helpful votes 120 helpful votes
5 of 5 stars Reviewed August 3, 2006

This is a fantastic hotel! We booked our stay through Hotwire, and got a really good deal. We stayed there for almost a week, and we absolutely loved it. It's a four star hotel, but it's better than most other four star hotels.

What's great about this hotel:
- The staff is wonderful! Very friendly and helpful, excellent service!
- The rooms are spacious, comfortable, clean and include a refridgerator and free wireless internet connection.
- The rates include a beach package, meaning that they have a shuttle take you down to the beach (so you don't have to pay the $6 parking), and they let you borrow beach chairs, beach umbrellas, towels and a cooler they fill with lots of bottled water for you (for free).
- The parking is free and ample.
- They have a business center where you can use computers and print whatever you need, and it's free.
- The pool area is clean and comfortable, and not very crowded.

Stay there, you won't regret it! You'll have a wonderful time! I can't believe we only payed about $90 a night, it's a bargain.

  • Liked — The service!
  • Stayed June 2006, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, NV
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed July 23, 2006

This property is a good value when it comes to Hiltons across the country. I got a Concierge Tower Room off of the hilton website for a rate of $122/nt. It comes with continental breakfast and hors d'orouvres in the evening. The room was okay. The bed linens were upgraded - down comforters and italian sheets. However, the rooms are kinda of musty due to the fact that it's Florida. The A/C is loud in the rooms but you could always turn them off. There was also complimentary valet parking.

The staff was more friendly in the evening shift than the day shift. I asked for a late check out of 2:30pm and they begrudgingly granted it. I later surmised that late check outs are granted based upon how much you paid for the room. My in-laws who were staying at the hotel as well paid $94 for their room and was only given a 1pm check out but they offered to sell them a late check out to 4pm for an extra $40. I later saw on their late check out sheet that they granted 2 late check outs for 3pm and even 1 for 4pm.

If you do stay at this hotel, please be aware that EVERYTHING shuts down by midnight and most outlets are closed by 10-11pm. Room service shuts down at 11pm. McDonalds and Wendys are closed at midnight so if you're flying in late from the West Coast you might want to grab some food before you get to town. I got in at midnight and ended up dining on sandwiches from the CVS across the street.

Overall, this is a nice hotel. Good value for your money but nothing spectacular.

  • Stayed July 2006
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed May 27, 2006

Our family (including three youg children) stayed at this hotel for five nights. We were very happy with the newness and the cleanliness of the hotel and the room, the nice pool and hot tub area and the very friendly staff. We especially liked the proximity to Clam Pass Beach (our all time favorite).

Also, for Naples, we enjoyed the informality of the hotel. We hate to dress up during our beach vacations and we felt very welcome in our shorts and t-shirts.

All in all, one of our favorite hotels - it may not have all the bells and whistles of the higher end hotels we have stayed at - but as for location, spotlessness, professionalism and friendliness in Naples, this hotel deserves a look.

  • Stayed April 2006
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Naples

Address: 5111 Tamiami Trl N, Naples, FL 34103
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Naples > Park Shore
Amenities:
Shuttle Bus service Wheelchair access
Hotel Style:
#5 Business Hotel in Naples
#8 Luxury Hotel in Naples
#9 Family Hotel in Naples
#15 Romantic Hotel in Naples
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Naples 4*
Number of rooms: 199
Official Description (provided by the hotel):
Centrally located Naples hotel, close to beautiful beaches, shopping, all major attractions, entertainment destinations,and restaurants. ... more   less 
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Also Known As:
Hilton Naples Hotel Naples
Hilton Hotel Naples
Naples Hilton Hotel

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