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“Great weekend getaway” 5 of 5 stars
Review of Hilton Naples

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Hilton Naples
4.0 of 5 Hotel   |   5111 Tamiami Trl N, Naples, FL 34103 (Park Shore)   |  
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Bed and Breakfast
Ranked #15 of 58 Hotels in Naples
GreenLeadersPlatinum level
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Great weekend getaway”
5 of 5 stars Reviewed July 5, 2013

My husband and I recently stayed here for a weekend getaway and would stay here again. We were given a complimentary two night stay certificate as a wedding gift so we decided to use it for my husband's birthday.

Upon our arrival, the front desk wished my husband a happy birthday and to our surprise, told us that they bumped us up to a room with a balcony! In our room we found a birthday card to my husband from the hotel staff as well as a two champagne glasses and two sets of silverware on the table. A note suggested we look in our mini-fridge, where my husband was pleased to find a very large piece of chocolate lava cake from Shula's Steakhouse (located on premises) as well as a small bottle of sparkling red wine. It was absolutely delicious!

The location was great, just minutes from the beach, shopping, and restaurants. The complimentary bike rental are awesome and there are lots of great places to ride along the coast and through tree-lined oceanfront districts.

Room service was fast and friendly and the food was good. The courtesy follow-up call to ask if our breakfast met our expectations was a nice touch as well.

The only "down side" was that that the view from our balcony was a bit of a disappointment, overlooking a plant nursery business next door. Nothing to exciting, unless you like to watch people shop for plants.

Overall, the hotel was great, and our stay was nothing short of wonderful. The staff really helped to make our stay for my husband's birthday a special one.

Room Tip: It can get noisy outside rooms located near elevators and vending/ice area.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niccole N, Director of Sales at Hilton Naples, responded to this review, July 9, 2013
Our Hilton Naples team loves a great reason to celebrate and honor our guests so we thank you for the opportunity to provide a little something extra special for your husband’s birthday. We are thrilled to play a small part in such a special occasion and hope you will choose the Hilton Naples to be part of future celebrations!
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874 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
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English first
Pittsburgh, Pennsylvania
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 1, 2013

Not impressed with the hotel. Full size beds were a shock. I guess I expected queen size beds for a Hilton Hotel. Staff was excellent - very friendly. Room to room noise was okay but the noise from the hall ways was very noisy. Not sure if better insulated doors would help or if the guests were that noisy.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niccole N, Director of Sales at Hilton Naples, responded to this review, July 9, 2013
Thank you for the information you provided in your review of our hotel and for the nice compliments to our staff. I sincerely apologize for the any disturbance you had from other guests outside in the hallway. We do like to think all of our guests are respectful of others however, it is clear we did not meet your expectations in providing a room free of outside distractions.

I do have great news to share in regards to the beds. We have listened intently to the feedback provided by our valued guests such as yourself, and are in the process of converting all of our full sized beds to Queen sized beds (our single rooms will continue to feature King sized beds).

I would love the opportunity to welcome you back so our team can impress you with the high level of hospitality and service we have become known for.

Sunniest Regards,

Niccole
nneebling@cooperhotels.com
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Goldens Bridge, New York
Top Contributor
72 reviews 72 reviews
7 hotel reviews
Reviews in 29 cities Reviews in 29 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed June 30, 2013

Staff is very professional. Great access to beach via a free shuttle, complete with beach chairs, bottles of water, and towels. Because we are Hilton Gold members, we got free breakfast at Shula's each morning, which was fantastic. Pool is small but perfectly fine. Only complaint is the beds, which are very small. Hilton ought to consider upgrading to queen sized beds in its rooms.

Try to get upgraded to the executive floor: free coffee, continental breakfast, and hors d'oeuvres in the late afternoon.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niccole N, Director of Sales at Hilton Naples, responded to this review, July 9, 2013
I have great news to share with you! We have listened intently to our valued guests and are now in the planning stage of converting all of our full sized beds to Queen sized beds (our single rooms will continue to feature King sized beds). We understand that the queen size beds will be a welcome addition to all the amenities we have.

I would love to welcome you back to the Hilton Naples. Please let me know when your travels bring you back our way so I can personally say hello.

Sunniest Regards,

Niccole Neebling
nneebling@cooperhotels.com
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Michigan
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed June 28, 2013

I stayed in this on a business trip for 2 nights. The location, rooms, Shula's next door were all good. The hotel is about 2 mi from the beach which gives very access to water. If you are visiting Naples to visit beaches especially if drive make sure you have coins for parking. Most of the beach access parking have metered parking, we had drive around few blocks to find a credit card parking as we did not have any coins. Over all it was very pleaset and nice stay at Hilton.

Room Tip: I prefer away from elevators, Any rooms with lower numbers (1 - 15) is good.
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niccole N, Director of Sales at Hilton Naples, responded to this review, July 9, 2013
Many thanks for sharing your great experience at the Hilton Naples. I especially like your tip on parking at the beach. Parking meters at the beach take quarters only and there are no vendors that will provide change. If you visit Lowdermilk Park or the Naples Pier, you’ll find the “pay to park” machines. These machines, conveniently located near the entrance to the parking area, accept coins, bills and VISA/MasterCards.

Of course all Hilton Naples guests are encouraged to take advantage of our complimentary beach package that includes transportation to beach, towels, chairs, bottled water and cooler. In addition, my favorite way to get to the beach is via bicycle which Hilton Naples provides on a complimentary basis to our guests. Thank you for providing this great tip and we hope to welcome you back.
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manchester, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 27, 2013

Very hard to find fault with anything about the Naples (FL) Hilton. Staff, bar, Shula's Steakhouse, overall facilities very pleasing. The bar was truly outstanding and there was a pleasant friendlines about all the staff in all areas.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niccole N, Director of Sales at Hilton Naples, responded to this review, July 9, 2013
I am so pleased you enjoyed both the Hilton Naples and adjoining Shula’s Steak House during your visit to Naples. I have to agree that our staff is just about the friendliest group of people I have ever had the pleasure to work with and I’m thrilled that our valued guests are the recipients of their outstanding dedication. Thank you for taking the time to share your experience and we look forward to your next stay with us!
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Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed June 24, 2013 via mobile

This is a pretty standard Hilton, but what made it stand out was the beach shuttle service. They provide you towels, chairs, and water for your day at the beach. For the price, it was a great hotel for us for our three nights in Naples.

Stayed June 2013, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niccole N, Director of Sales at Hilton Naples, responded to this review, July 9, 2013
Thrilled to read we live up to the rigorous standards and expectations of a four Diamond Hilton Hotel. The Hilton Naples team strives to differentiate ourselves by offering high levels of service and the following amenities on a complimentary basis: high speed wireless internet in the guest rooms; garage parking; 24 hour fitness and business centers; bicycles and of course, as you mentioned, our complimentary Beach Package that includes transportation to beach, towels, chairs, bottled water and cooler (Hilton Naples is one-half of a mile from the beach). Thank you for choosing the Hilton Naples and we hope to welcome you and your friends back.
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Plainfield, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 21, 2013

My husband and I were both very pleased with our stay at the Hilton Naples. The employees were friendly and helpful. The room was very clean. The location was close to shopping and beaches. We would absolutely stay here again.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niccole N, Director of Sales at Hilton Naples, responded to this review, July 9, 2013
So glad to read you and your husband enjoyed your time at Hilton Naples. Thank you for taking the time to mention our employees who take great pride in creating a fantastic experience for each of our guests. As you mention in your review, our location is quite desirable as we are located one half mile from the fabulous beaches in addition to the wonderful shopping districts, attractions, dining and nature activities that Naples has become famous for. I sincerely hope to be able to welcome you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Naples

Address: 5111 Tamiami Trl N, Naples, FL 34103
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Naples > Park Shore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Naples
#7 Luxury Hotel in Naples
#9 Family Hotel in Naples
#18 Romantic Hotel in Naples
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Naples 4*
Number of rooms: 199
Official Description (provided by the hotel):
Centrally located Naples hotel, close to beautiful beaches, shopping, all major attractions, entertainment destinations,and restaurants. ... more   less 
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Also Known As:
Hilton Naples Hotel Naples
Hilton Hotel Naples
Naples Hilton Hotel

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