There was a time when Hilton stood for above average lodging, but you can't count on it anymore. I was in the Naples area for an overnight stay and was looking for a budget hotel and was most likely going to stay at a Hampton Inn, but I felt like I wanted a full service hotel. Checked into the hotel and the problems started. The hotel was overbooked and I was put into a room they thought I wanted. It was room 233. Just an average room. I noticed a bad smell and eventually tracked it down to the bathroom. It was the smell of mold. Anyway, I didn't complain because they were sold out. I settled in and logged into their free wireless. Didn't work. I though maybe since they were full they had some issues. Waited later to use, doesn't work. In the morning, doesn't work. I was glad it was free. They don't seem to be on the standard wireless system used at other Hilton properties.
In the morning I woke up around 6am for an early workout. I visited the executive level where I saw they had a coffee station. Poured some coffee and it was COLD. Anyway, back to the room and made myself some coffee. Full service?
The workout area was good, but they had a broken treadmill. No sign. Nothing. Placed looked a little unkept.
I figured all was not lost since breakfast was included. I figured they had the standard buffet found at all the other Hilton properties, but no luck. Looks like they outsourced the restaurant service and its only a la carte. It's a good restaurant and the food was very good.
The people at the hotel and restaurant were all very nice. Executive lounge was OK, but I have seen much better.
I did mention my issues with the Internet at checkout and they said that I should have called. Didn't mention all the other problems. What could they do? The hotel was sold out.
- Also Known As:
- Hilton Naples Hotel
- Hilton Naples Hotel Naples
- Hilton Hotel Naples
- Naples Hilton Hotel
- Naples Hilton
- Official Description (provided by the hotel):
- The elegantly designed Hilton Naples lobby will take your breath away. With rare marble flooring leading your eye up the substantial columns all the way to the coved ceiling. ... more less
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