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Hilton Naples Reviews

4.0 of 5
5111 Tamiami Trail North, Naples, FL 34103
Hotel amenities
Hilton Naples
Ranked #5 of 59 hotels in Naples
4.5 of 5 stars 408 Reviews
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408 reviews from our community

What travelers say about this hotel
  • Very nice(15)
  • Beach chairs(11)
  • Continental breakfast(11)
  • Hot tub(11)
  • Pool area(11)
  • Front desk staff(9)
  • Free shuttle(8)
  • Friendly and helpful(8)
  • Executive level(7)
  • Paige Simpson(7)
Traveler rating
    241
    121
    29
    10
    7
Only show reviews for Family (84) | Couples (178) | Business (56)
Date Rating
Peterborough, England
1 review
3 helpful votes 3 helpful votes
“Superb Hotel and Food”
5 of 5 stars Reviewed August 16, 2010
3
people found this review helpful

We stayed for 2 nights. The staff were great, helpful, friendly and knowledgeable. Ate one night in Shula's , best steak I have ever had, coupled with great service.

  • Stayed July 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niccole Neebling, Director of Marketing at Hilton Naples, responded to this review
September 28, 2010
Thank you for letting us know your great experience with our staff! We appreciate you staying at the Hilton Naples & can't wait to welcome you back for another dining experience with a Shula's Steak!
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Kent
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Spacious, clean, friendly service, just a great all round stay”
5 of 5 stars Reviewed August 13, 2010
3
people found this review helpful

Recently stayed 10 nights here and had a great stay. The rooms are spacious, clean and nice although there isn't any rentals available on the TV, although there are most channels so it's not really a problem. The staff are extremely friendly and polite, as well as in the restaurant (Shula's Steakhouse) where everyone is very professional and friendly. The complimentary beach gear (umbrella, chairs, cooler and towels) is very useful and good, and they also have complimentary bikes if you wish. They also have a complimentary regular beach shuttle which would have been useful except we chose to drove. Naples however should be noted is a quiet place, its seems well populated with wealthy retirees, so as young people there wasn't a great deal to do there.

Finally, Shula's have great steaks, however to eat in the evening there was very expensive, with items that are on the room service menu not appearing on the downstairs normal menu. As such often we'd choose to eat upstairs in the evening, although it should be noted perhaps you can order the more affordable dishes if you choose to eat in the bar but I'm not sure on this.

Finally, this hotel is so comfortable I would say if you are going to Naples you should definately stay here, it is so close to the beaches this should not be an issue in this.

  • Stayed July 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niccole Neebling, Director of Marketing at Hilton Naples, responded to this review
August 16, 2010
Thank you for choosing the Hilton Naples for your vacation and for taking the time to let us know what you enjoyed about being in Naples. It is true that our nightlife is not as obvious as some of other larger, urban cities and you can find a few hot spots for those who enjoy the club scene. The dining, beaches, outdoor adventures & several water sport opportunities are also wonderful for the young at heart. I hope to welcome you back soon!
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Miami, Florida
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Will definitely stay here again.”
5 of 5 stars Reviewed August 10, 2010
3
people found this review helpful

The hotel is great, the staff is very accommodating and the atmosphere is just pleasant. They set you up to go to the beach with chairs, towels and even water in a cooler. I would recommend take your own towel if you like the thicker ones like I do. The room was nice, the beds great and the pillows amazing. We also enjoyed the pool and Jacuzzi. I went with my mom and sister for an overnight stay just to get away for a little bit and we were all pleased with the hotel experience. The only thing I would improve is to make the continental breakfast available to everyone for no additional cost. Still, that would not keep me away and each time I come back to Naples you will probably find me at the Hilton.

  • Stayed August 2010
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niccole Neebling, Director of Marketing at Hilton Naples, responded to this review
August 11, 2010
What a fun way to spend time with your mom & sister! I am thrilled you enjoyed yourselves & were able to get enjoy our beautiful beaches. We do consider all the comments we receive from you, so I passed on your comment about the continental breakfast. Our goal is to provide really great amenities without our guests feeling like they are getting “nickel & dimed” each time they turn around. This is our main reason for providing the complimentary beach shuttle, complimentary parking & internet in the guest rooms that so many other hotels charge for. Thanks for taking the time to let us know about your great experience here & our team looks forward to welcoming you back.
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St. Petersburg
Contributor
13 reviews 13 reviews
Reviews in 10 cities Reviews in 10 cities
28 helpful votes 28 helpful votes
“Excellent”
5 of 5 stars Reviewed August 8, 2010
3
people found this review helpful

Our stay at the Hilton was awesome. The staff at this hotel is the best we have ever experienced. Hope, at the concierge desk, will do whatever it takes to make your stay perfect. She loves her job and it certainly shows in the way she treats every hotel quest. Chris, our server, at Shulas was not only excellent at his job but was very informative about the area. The beaches in the area are beautiful. We will definitely be returning!

Stayed August 2010, traveled as a couple
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Niccole Neebling, Director of Marketing at Hilton Naples, responded to this review
August 10, 2010
Thank you! Thank you! Thank you! I appreciate you sharing your appreciation for our Hilton Naples team, especially Hope & Chris. I’m glad you were able to enjoy our beaches in Naples ~ come back and see us again soon!
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Naples
1 review
3 helpful votes 3 helpful votes
“Paige Simpson at the Hilton is the best Wedding Planner!!!”
5 of 5 stars Reviewed August 2, 2010
3
people found this review helpful

If I had one word to descirbe Paige Simpson it would be AMAZING!!! She was attentive to my needs as well as the needs of my parents. She gave her honest opinion when I asked for it in a polite way. She knew everything and everybody in town that has to do with weddings! My parents were freaking out about me planning my wedding, but once they met Paige my father said, "the only reason I am letting you have your wedding here is because I trust Paige... she really knows what she is doing." That is said from my father, a business manager for 20 years and a business consultant for another 15 whose job was to go in to large corporations (NCR, ATT, Texas Instruments) and tell them how to help their business' run more efficiently by evaluating their management skills and the effectiveness and efficiency of their employees. Needless to say, I had a fun childhood with dad, but I always knew that he would help me be the best I could be. I can always trust his opinion... like Paige, they both will tell me what I need to know to make my own decision about what is best!

There are no words to express the level of gratitude we have for Paige for all the love and support she showed my husband and I. Her hard work and experience really made our dream come true. Sure my ring bearer (1 and a half years old) fell on the way down the aisle, and my husband pulled off the wrong garter off my leg to throw, but there is nothing I would change about our wedding day. It was more wonderful than I could have ever imagined... mainly because as a bride I was all over the place... I had no idea how many decisions and different choices that needed to be made when planning a wedding. I told Paige my vision and she made it possible, she went through every step and tiny detail that needed discussed and made it happen. She even helped plan my ceremony, even though it was not at the Hilton. She made my wedding the best. She is like family to us know. I had so many people recommending Paige throughout the wedding planning process... I had to already tell them that she was our wedding planner! A colleague at work told me, a high school student I coach, one of my bridesmaids, and a girl I went to high school with.

Overall, Shulas Steakhouse had amazing food. The workout center was brand new, but small. The executive level breakfast was convenient and good. However, without being on beachfront property, the Hilton does not have much of a bargaining tool for getting people to have their events there. When people come to Naples they want to do the beach. Paige can make miracles happen anywhere she goes. She will make the beach seem a complimentary instant away from the hotel. The Hilton is lucky to have Paige Simpson.

  • Stayed May 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niccole Neebling, Director of Marketing at Hilton Naples, responded to this review
August 10, 2010
The team at Hilton Naples whole-heartedly agrees that we are lucky to have Paige. Congratulations to both you & your husband. Thanks for sharing your wonderful comments & we look forward to welcoming you back!
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Additional Information about Hilton Naples

  • Hilton Hotel Naples
  • Naples Hilton Hotel
  • Naples Hilton
Address: 5111 Tamiami Trail North, Naples, FL 34103
Price Range: €€

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