Unfortunately a very fine kitchen and wait-staff is undercut by owner-managers who seem unaware of even basic customer service. Despite a reservation made well in advance, and our arrival on time, the owner-manager and his wife, both working at the time, took 40 minutes to seat us. In fact, he couldn't even find us on a seating chart, so we spent 40 minutes at the bar waiting for someone to seat us. Then, the manager actually went to the table next to ours, to a threesome who had barely finished their meals, and said, "Could you move to the bar; we need your table." Then the freed table took a half-an-hour to have someone seated at it, in spite of the desperate need expressed by the manager. In fact there was another table behind us that sat for over thirty minutes without a customer. As we were finishing our meal, then we were asked to move to another table in an over-lighted nook opposite the kitchen doors. Someone needs to give the owner-managers some basic lessons in customer service. Too bad the wait-staff and the cooks have to deal with the unaware, incompetent, amateur management. Get some profession restaurant management consultant before the owners kill the benefits earned by the good food and waiters. And, why no female wait-staff? Seemed a bit odd.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.