My boyfriend and I called to book a shelling cruise while on vacation in Naples. The staff took our name and number, and said they would see us the next day. While we were getting ready in the morning, we received a voicemail about 15 minutes before we were going to leave, stating that our cruise had been canceled- no explanation, no further information, no apology. When we called to ask why, the man who answered explained that it was the only day he could get his mechanic in to look at his idling issue. (Considering we made our reservations the NIGHT before, you think he might have already known about this conflict.) My boyfriend simply stated that he understood, and that we were disappointed. He said that we still were very interested in booking a cruise with SweetLiberty, and was there any possibility of getting a discounted rate for another day this week, since we were canceled on such short notice. The man gave a curt, one-word reply, "No."
Very disappointing- we were planning on booking several of the different cruises offered by this company, but we will DEFINITELY be taking our business elsewhere. Hopefully somewhere much more polite.
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