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“Dined on Christmas” 4 of 5 stars
Review of Bice

Bice
300 5th Ave South, Naples, FL 34102
+1 239-262-4044
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Ranked #136 of 793 restaurants in Naples
Price range: $10 - $40
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Doing business, Outdoor seating, Entertaining clients
Dining options: Breakfast/Brunch, Lunch, Dinner, Reservations, Late Night
Dining style: Casual Elegant
Description: HAPPY HOUR IS EVERY DAY FROM 4PM TO 6PM WITH COMPLIMENTARY BUFFET AT BAR AREA ONLY SUNDAY BRUNCH FROM 10:30AM TO 4PM
Senior Contributor
22 reviews 22 reviews
15 restaurant reviews
Reviews in 9 cities Reviews in 9 cities
26 helpful votes 26 helpful votes
“Dined on Christmas”
4 of 5 stars Reviewed December 28, 2013 via mobile

Decent atmosphere although dined her with my husband on Christmas night and was seating in the long booth on one side/chair on the other table design and was seated next to a large party and we couldn't concentrate on our conversation because all we could hear was theirs. If the restaurant is going to utilize these seats they need to only utilize them with couples so you don't have the people next to you yelling down to the people they are with...moral of the post - the dining experience would have been better had we known what kind of table to reserve. Wine list excellent, service great, and my husband said the ossu bucco was fabulous.

Visited December 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bice N, General Manager at Bice, responded to this review, December 31, 2013
Dear Guest,
thank you very much for your review. We are happy that you loved our Wine List and Menu.
In Christmas time we usually have big parties dining at the restaurant and we are sorry if your table was next to a loud party.

Thank you again and Happy New Year.

Luca Di Falco
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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230 reviews from our community

75% Recommend
    107
    67
    35
    10
    11
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
South Florida, Florida
Senior Contributor
24 reviews 24 reviews
15 restaurant reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
“Great Food - Don't Use A Coupon!”
3 of 5 stars Reviewed December 20, 2013

First, I would like to say that I have never been treated so poorly by any manager in any restaurant we have ever dined at. Before making reservations at BICE I called and spoke to a woman to clarify the rules of a $25 coupon. I was told it could not be used for early bird or happy hour dining. When I asked her if we brought another couple with us if they could use a coupon too, she said yes if they printed their own coupon and had their own check. The coupon did not state that we could not ask for separate checks nor did it state that we could only use one coupon per table. After we were seated, we asked our waiter if we both could use the coupons and he checked with the manager and told us we could. After we were finished dinner, the waiter came by with our check (not separate checks like we asked for) and told us we could only use one per table! When the manager came over he was very confrontational and made some smart remark about how he was losing money. If the coupon was designed properly with all the restrictions, there would not have been a problem. They finally agreed to accept the $25 coupon from each couple. The next day I received an unsigned, condescending email from the restaurant letting us know the rules of the coupon. I will say that our entrees were very good, but unless you are willing to spend a lot of money on bottles of wine, appetizers, dessert, etc. without a coupon, they will not treat you very well. We will not be back...there are many other good restaurants in Naples, FL to choose from.

  • Visited December 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bice N, General Manager at Bice, responded to this review, December 21, 2013
Dear Guest,
Thank you for emailing us and also to make a review on TripAdvisor. We already apologized about the misunderstanding from the hostess, server and manager by email. We are extending our apology also on here to make sure you reach it.
With so many great coupons we create, there are some that are third party company that we don't have a control of how they run their coupon. In the last one that was a restriction that was not very clear and that is why after realizing the mistake we did honor your coupon that night.

We believe that anybody could do a mistake so we did updated the coupon the day after to the 3000 emails we have on our database so we could fix the mistake before it will happen again.

We will continue sharing "free" coupons as they have been a very success as courtesy to our guests and thanks to your review we will be more carefully in printing it correctly.

We hope that this misunderstanding gave us an input to improve, that is why we thank you again for letting us know.

I believe as you said there are many great restaurants in town but our goal is to compete with all showing that BiCE listen the guest and will do anything to continuing being one of the best restaurant in Naples.

We are sorry again and we thank you for your review.

Luca Di Falco
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Panama City, Panama
Senior Reviewer
7 reviews 7 reviews
6 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“very very good !”
5 of 5 stars Reviewed December 3, 2013

amazing place...very warm...lots of good and attentive service.
the food there its just amazing...they keep everything so fresh, starting from the bread,
the carpaccio and amazing home made fresh pastas.
the waiters are very pleasant ...so kind...with that italian accent...my waiter, his name was Enrico.was always smiling and get me recommendation of food and wine paring.
i strongly recommend the restaurant !!!
Salute !

  • Visited October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bice N, General Manager at Bice, responded to this review, December 10, 2013
Dear Guest,
thank you very much for your review. We are all happy that you enjoyed our restaurant.

Please come and see us soon again.

Luca Di Falco
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, Florida, USA
Senior Contributor
21 reviews 21 reviews
21 restaurant reviews
10 helpful votes 10 helpful votes
“A Very Nice Place to Eat”
3 of 5 stars Reviewed November 6, 2013

I ate here with my husband and it was a great experience. Got to enjoy a nice locals discount with my new Resident Club Card and saved some money. Great atmosphere and staff, a bit expensive but again, I used my Resident Club Card and got a discount on the meal...

Visited September 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bice N, General Manager at Bice, responded to this review, November 7, 2013
Dear Guest,
thank you very much for your nice review. We are happy that you love our place and if there is anything else we should improve to get 5 stars from you instead of 3 please let me know at my email L-DIFALCO@BICEGROUP.COM.

Thank you again,

Luca Di Falco
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 restaurant reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Poor service”
2 of 5 stars Reviewed November 2, 2013

Have spent part of the autumn in Naples for the last 20 years and regularly visit NY and Boston for work. First tried this restaurant last year. It offers plain simple food at a fair price. Our server Davide ensured we will not return. It was clear that as soon as he realised we were English he was not going to bother - it took some time to take the order, the menu was snatched from our hands, and stale bread placed on the table. The final insult was a bill presented with instructions on the size of a tip. Highly tempting to leave 2 pennies but as one hopes other staff have a share left 15% ( left a 25% tip on much higher bills for great service earlier in the week). They are plenty of other good places to eat in Naples!

  • Visited November 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bice N, General Manager at Bice, responded to this review, November 5, 2013
Dear Guest,
thank you for your honest review. We appreciate any kind of review and take in serious consideration a guest that didn't have exceptional service like we are used to at BiCE.

If you please can email me at L-DIFALCO@BICEGROUP.COM i will really appreciate so i could extend our apology.

Thank you very much,
Luca Di Falco
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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