The room was nice. Not as big or luxurious as some I've seen at similar price points in Florida but very good for the Naples market. The AC was responsive and I liked that I could keep my room chilly. The Fairfield Inn next door said Springhill's breakfast was their point of superiority, but breakfasts were very similar (sausage was way undercooked both days I was there). Springhill's rooms were much bigger, though and better for a longer stay. I was charged double for what my stay should have been (3 nights should have been 1.5) and manager was reluctant to fix it, but after reviewing my account and seeing that I'm a frequent business traveler, he finally agreed to fix it. Other than this frustration at being overcharged and having to argue for 15 minutes to get it fixed, all other customer service was excellent. As long as you make sure to get your bill and review it carefully, you'll be great.
- Also Known As:
- Springhill Suites Naples Hotel Naples
- Springhill Suites Naples Hotel
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