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“Beautiful beach” 3 of 5 stars
Review of Edgewater Beach Hotel

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Edgewater Beach Hotel
4.0 of 5 Hotel   |   1901 Gulf Shore Boulevard North, Naples, FL 34102 (Moorings)   |  
Hotel amenities
Ranked #36 of 58 Hotels in Naples
Top Contributor
52 reviews 52 reviews
8 hotel reviews
Reviews in 34 cities Reviews in 34 cities
42 helpful votes 42 helpful votes
“Beautiful beach”
3 of 5 stars Reviewed May 5, 2014

The first impression was of an anonymous place:very little information from the receptionist, who "froze"on my credit card an additional Usd 100 for each day without any prior explanation ("It's the hotel policy!").Customers are supposed to know. The porter who took our luggage to the 5th floor was more friendly, explained us a lot and noticed that the third bed was missing (shouldn't they get the room ready in advance?).
The location is nice, so was our suite on the 5th floor (freezing air conditioning outside elevators: turn it down, pls!). Long and beautiful beach a few steps from the pool, where they rent you an umbrella for Usd 25 but around 5.15- 5.30 pm beach staff rush to take cushions etc away because they close at 6 sharp (you are welcome to stay after that on your bare sunbed or chair). They have no half-day rate for the beach,so if you go at 2 or 3 pm you pay the whole amount.
Cleaning of room is very late ( in the afternoon).It may be a problem if you have an afternoon rest.
There are no shops or restaurants nearby, you have to drive downtown, no walking distance from anywhere.
Food at the restaurant and pool bar is fair, nothing exceptional. Impossible to find a sunbed at the pool, all taken with towels until sunset.Plenty of free parking inside and a complimentary trolley on request from the hotel downtown from noon to 10 pm (last journey back).
I would recommend it for the position right on the beach.

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura R, General Manager at Edgewater Beach Hotel, responded to this review, May 9, 2014
Thank you for taking the time to share your experience. We are sorry to see that we did not exceed expectations in several areas during your stay, however guest feedback is our most valuable tool in improving our product and service. While we are happy to hear that you enjoyed our prime beachfront location, the service you received by some of the staff is concerning and will be addressed according. We typically receive very high accolades about the staff so my apologies that we failed in your case. We would certainly like another opportunity to serve you in the future.
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298 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
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English first
Essex
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 1, 2014

Stayed here in March for 5 nights. Lovely hotel right on the beach. Rooms were large and had a ktichen, lounge and dining area. Staff were really friendly and polite. Ate at the hotel one evening and food was amazing. Hotel also runs a free shuttle into Naples town 5 mins away, great little service. Would highly recommend this hotel.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura R, General Manager at Edgewater Beach Hotel, responded to this review, May 2, 2014
Thank you for your fabulous review of the Edgewater Beach Hotel. We are so glad to read that you enjoyed the spacious rooms, prime location, friendly staff, and delicious food offerings. Thank you for the recommendation and we look forward to welcoming you back in the near future.
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Lady Lake, Florida
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 29, 2014

It's not often everything aligns for a perfect vacation, but our 3night stay was exactly that -perfect.
Upon arrival we were welcomed with a glass of champagne. The staff were courteous and very helpful.
We stayed in the tower which afforded the beauty of the gulf and magnificent sunsets.
We spent the days on the beach and were made completely comfortable by the beach staff, moving our umbrellas to capture every inch of shade during the day, and serving us delicious lunch from a great menu. The food was warm and well prepared for beach food.
We ate dinner at the restaurant and it was an excellent meal.
From the well maintained room to the courteous friendly staff we couldn't have asked for anything more from our stay.
Highly recommend this resort.

Room Tip: From what we could tell the high floors of the tower, or the gulf front rooms afford the greatest vi...
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  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura R, General Manager at Edgewater Beach Hotel, responded to this review, April 30, 2014
Thank you for your stellar review of the Edgewater Beach Hotel. We take great pride in the quality reviews that we receive on Trip Advisor, and are so pleased that you rated your experience as perfect! We realize how important vacation time is these days and what better way to start your vacation than with a glass of champagne and stunning gulf views.

Your department specific comments of the front desk, restaurant, and beach service is much appreciated. It takes dedicated effort from the entire team to positively impact a guest experience, and we are pleased to see that with your stay we succeeded.

Thank you for recommending us and we hope that you will visit again soon.
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South Florida
Top Contributor
91 reviews 91 reviews
14 hotel reviews
Reviews in 26 cities Reviews in 26 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed April 29, 2014 via mobile

We just returned from 3 nights at the Edgewater and we were not disappointed. The front desk staff was very friendly and helpful, the location is excellent ( right on the beach ), and the suite was very comfortable. We would definitely stay there again.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura R, General Manager at Edgewater Beach Hotel, responded to this review, April 30, 2014
Thank you for your positive review of the Edgewater Beach Hotel. We are so happy to read that you enjoyed your stay with us and that you found the front desk staff friendly, the location ideal, and the rooms comfortable. We look forward to welcoming you back soon!
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Sunny Isles Beach, Florida
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 21, 2014

The Hotel has an Old and a New Wing. We stayed in the new wing. The shower door did not close properly so the water was dripping out. The toilet was not flushing properly, and was taking over 3 min to fill up. The towels, while soft, were linting and a lot of lint stuck to the side of the face, and to top it all off, the bed was making noise when sleeping and tossing.
The night shift Manager was very uncooperative and did not act on a request to fix the issue.
I went down to order a fruit salad to bring to my room, and it took almost 25 minutes of waiting.

Now if this was the quality of room and service in the new wing, I can't imagine how the Old wing looks

Room Tip: Choose different Hotel
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  • Stayed April 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura R, General Manager at Edgewater Beach Hotel, responded to this review, April 22, 2014
Thank you for your recent visit to the Edgewater Beach Hotel and for taking the time to share your experience. Please accept my sincere apologies for the issues encountered and that we failed to provide you with the four star service and product you expected and deserve.

I will be sure to investigate and address your concerns with regards to the maintenance and housekeeping issues in your room. Additionally, I will speak with my night staff on how to better resolve these issues in the future.

Guest feedback, positive or negative, are important to the continued growth of our organization and your comments will help to ensure others do not experience what you have. We would certainly like another opportunity to serve you again in the future. Should you wish to discuss your concerns further, please feel free to contact me.
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Parkland, Florida
1 review
5 of 5 stars Reviewed April 21, 2014

The staff was polite and friendly. Great location on the beach. The hotel is only 10 minutes from downtown. The rooms were clean and spacious. Thank you for such a great time! We will definitely come back again!

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura R, General Manager at Edgewater Beach Hotel, responded to this review, April 22, 2014
Thank you for your stellar review of the Edgewater Beach Hotel. We are so pleased to read that your stay was enjoyable and look forward to your return visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 19, 2014

The Edgewater Beach Resort under its new leadership is without question once again a 5 star Hotel.The Staff is no less than perfect in every way,polite,welcoming and a pleasure to be around. The Hotel is maintained to perfection. The entire experience for myself and family was no less than perfect. This is about our 15th time staying here, but the new ownership has raised the bar,if I could give them 6 stars I would...

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura R, General Manager at Edgewater Beach Hotel, responded to this review, April 21, 2014
From all of us here at the Edgewater, thank you for continuing to make our hotel your destination of choice. We appreciate you recognizing and commenting on many of our new offerings and changes. We are dedicated to making the Edgewater one of the best hotels in Naples and based upon your review it is evident that we are on the right track.

Your support and recommendation mean the world to us, and we really appreciate you taking the time to share your experience with others. We look forward to taking care of you and your family once again on your next visit to Naples.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Edgewater Beach Hotel

Address: 1901 Gulf Shore Boulevard North, Naples, FL 34102
Location: United States > Florida > Southwest Gulf Coast > Naples > Moorings
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#8 On the Beach Hotel in Naples
#10 Luxury Hotel in Naples
#20 Business Hotel in Naples
#25 Romantic Hotel in Naples
#26 Family Hotel in Naples
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Edgewater Beach Hotel 4*
Number of rooms: 125
Official Description (provided by the hotel):
Located on seven miles of pristine beach in Naples, Florida, Edgewater Beach Hotel is this upscale city's only all-suite beachfront hotel. Stylish one and two-bedroom suites include a kitchen, living/dining area, separate bedroom and bath and private balcony. This intimate, boutique style haven is the ideal setting for a family or couple's beach vacation. ... more   less 
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Also Known As:
Waldorf Astoria Naples
Edgewater Beach Hotel Naples

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