My wife and I took our ten year old daughter to dinner on a Tuesday "Kids Eat Free" night and we were seated after about fifteen to twenty minutes. Stephanie was our waitress and she did a good job taking our orders but there was a holdup getting my appetizer. The manager on duty, Danny, came to our table and apologized for the delay, letting us know that they had seated two large parties (30 in one and 17 in another) just before us and the kitchen was backed up with all of their orders. I appreciated the explanation and the apology. Many times in such instances things just seem to spiral out of control with everything just going from bad to worse. When my dinner (jambalaya) finally arrived it was awful. The shrimp and chicken seemed very bland by themselves and it appeared that the cooks, who were likely scrambling to get many orders out quickly, simply dumped the spices into the bowl and mixed it together instead of slowly and systematically preparing the dish from scratch allowing the individual flavors to emerge naturally and permeate the entree. The unblended spices overwhelmed the rice and the meat creating a disastrous concoction. I couldn't eat it. Danny came back and took one look at the dish and knew exactly what was wrong. To his credit, he explained what should have happened instead (and, in fact, he made it sound quite savory by his description). He offered to bring me something else instead. I was reluctant to reorder, as we were running short on time, but eventually I ordered the fish (Mahi) sandwich. It was delicious! I later learned that Danny had prepared it (and/or supervised the preparation) personally; and THAT is above and beyond the call of duty! In addition, when we received our bill we realized that we had not been charged for the appetizer, my meal, or my daughter's dessert. We tipped Stephanie well, and I decided right then and there to write this review. We have dined in this restaurant on a couple of occasions and always found the staff to be exceptionally friendly and accommodating (I have to admit that Brenna is my favorite) and the prices are very reasonable for the quality and amount of food that you are served. I gladly and highly recommend Miller's Ale House in Naples ~ if you haven't eaten there yet, do yourself a favor and make it a point to do so at your first available opportunity!
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