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“If I could give it a minus I would!!!” 1 of 5 stars
Review of Port of the Islands Hotel

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Port of the Islands Hotel
12323 Union Road, Naples, FL 34114 (Formerly Knights Inn Naples)   |  
Hotel amenities
Ranked #7 of 11 Naples B&B and Inns
ohio
1 review
6 helpful votes 6 helpful votes
“If I could give it a minus I would!!!”
1 of 5 stars Reviewed February 4, 2013

Don't even step foot in the place.. It is NASTY! Went into the room, pulled down the bedspred and picked up our bags and ran out.. After we demanded our refund. There was bugs or some kind of droppings all over the sheets!! The place should be closed down by the health department. Do yourself a favor and don't even consider this place.. Was there 02-02-13

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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17 people have reviewed this hotel

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Winter Haven, Florida
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
Reviews in 23 cities Reviews in 23 cities
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed December 28, 2012

Sorry but this was a nightmare! Do not base your stay on the photos. The pool was pea green, the lawn in front had not been mowed, the walls in the room were full of holes, cob webs hanging from the ceiling, etc. Sleeping in our car would have been a better option.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ashland, ky
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed November 24, 2012

We were too late in booking our everglades portion of the trip and didn't get to stay in everglades city more than one night- I'm glad we chose POTI! It's only 10 miles from Everglades City, and what a lovely stay we had. The room was perfect, with a fiew of the water from the balcony. Only complaint is that we never found the ice machine, and the restaurant seems to keep strange hours. It was open when we checked in Sunday afternoon, and the bar was open that night, but we didn't see it open Monday at all or Tuesday morning. There are really no close-by options for eating, so that would be great to have it open. However, we walked around, there's a very nice pool as well. The staff was very helpful when she was there - they have no staff before 8:30 am or after 5 pm, but she gave me instructions on getting my key, etc and everything went well. I'd definitely go back!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marathon, Florida
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 1, 2012

Although this hotel is charming and the staff friendly, it leaves lots and lots to be desired. First, there seems to be constant conflicts between the hotel, the marina and the homeowners association because some of the hotel rooms have been sold as condos. The homeowners associations has padlocked the washers and dryers, the laundry facilities and the ice machine. There is very little parking as some home owners have four or five vehicles and take up most available parking. We saw open confrontations between homeowners, homeowner employees and customers in the parking lot. The pool area is full of locals with very loud and unsupervised children and we found we could not even use the pool. There is a tiki hut that seems to be occupied most afternoon by drunks. The outside restrooms are filthy and often lack paper goods. The restaurant has been closed for some time and appears no sign of reopening. there is a 15 to 20 mile drive to ANYTHING. The website is not a very good indicator of what the facilities are really like. The hotel desk close at about 5 PM and there is no one to help guests and no apparent security, including cameras on site. it is kind of a scary place.

  • Stayed June 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Racine, Wisconsin
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed February 23, 2012

We stopped at the Port of the Islands Marina for a couple of nights and ran into a strange business environment. The marina is a separate entity from the hotel and it would appear there are political issues that keep the two units from working together.

We could get a slip in the marina but there was no access to showers as the hotel controlled the only showers folks at the marina could access. They had a policy that you had to sign up for a months "membership" to access the showers. The folks at the marina felt bad and indeed went out of their way to help us. There was even a boater that offered us access to the shower on her boat - Great Folks.

We solved our shower problem by cruising into the mangroves and using our "Sun Shower".

With the state of the economy you would think that the hotel and marina would work together to maximize business to the benefit of each unit.

Thus, unless you want to work around the strange relationship at this resort area you may want to pass on this place.

  • Stayed February 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint James City, Florida, United States
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 18, 2012

Arriving in the wee hours of the night only after searching for several hours to find an available room within 150 miles of civilization. Traveling down a long winding road into the dark Florida everglades we arrived at a hotel half lit. Stepping up to check in with the toothless wonder at the front desk wearing a worn out fubu shirt from the early 80's I realized that the place I had read on line was not the same as described. I took a tour of 4 rooms and decided to stay in one of their best options for the night. I entered into the room next door because the door didn't work on the room they were suggesting but the room I had to walk through had no air conditioning. My wife and I stayed a period of 5 hours from 2am-7am sleeping with one eye open. Of course that was after her begging me to just sleep in the car. Also, please be aware that there is a nonrefundable deposit. I don't suggest this place to anyone.
Lastly, I was informed by the front desk the next morning that the hotel had been closed for the last 10 years due to a drug bust from the government. It turns out that the cartel had functioned their operations there for many years. If you plan on staying here...you do at your own risk but is not recommended.

Signed,
Very unhappy customer (with nightmares)

  • Stayed February 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 21, 2010

It is a beautiful old building, but 35 miles out of Naples in the Everglades, In the middle of nowhere.
Close by a new hotel is build as a copy to this one, which has everything the description at the site gives (breakfast, hot water, internet etc). This hotel has no facilities, and uses the description of the new hotel!!! (they have almost the same name)

This place does not deserve the name hotel. The first room the pluming did not work, the second the key was broken, the third had no light, the forth looked good, but by turning down the bedcover, ants were crawling out of a hole in the cover!!!! Roaches and other animals were running through the lobby.

The pool is not in use for years, was offered on the site.

We had a hard time finding the hotel at night because it was not in Naples but about 35 miles outside of the city. We arrived late at night. It was dark, there is nothing in the area, so we had to stay. (Although my child was crying with fear!) Oké, the woman in charges was very nice and help us go from room to room. In the last one we stay the night, a shower next morning was just available for someone who likes to shower cold!!!

Anyway, I think this is not a place to offer on a site. It is a scary, extremely dirty, falsifying the hotel description on sites.

  • Stayed May 2010, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Port of the Islands Hotel

Address: 12323 Union Road, Naples, FL 34114 (Formerly Knights Inn Naples)
Location: United States > Florida > Southwest Gulf Coast > Naples
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 11 B&Bs / Inns in Naples
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Port of the Islands Hotel is located in a self sufficient resort community. We are oriented to providing our guests with a feeling of total relaxation. Whether you are looking for a quiet place to relax, an active sport, or enjoying nature, you will find activities abound at Port of the Islands. ... more   less 
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