The room and the breakfast were okay. However, the housekeeping staff failed to service our room. Fortunately, the kind nighttime front desk attendant was able to provide us fresh towels and offered an ice cream bar or a soda for our inconvenience, which I declined.
But the final two-star rating comes as a result of the e-mail response from the general manager to my inquiry regarding the failure to provide maid service. It read in part: "I did follow up with housekeeping and the housekeeper did go into your room to clean it. At that time my housekeeping supervisor was passing by on her regular round of checking rooms and saw the housekeeper going into the room to clean. We did lock interrogation and the lock did confirm that the housekeeping key opened your room. Again I do apologize if my staff did not clean the room up the standard you have come to expect from a Marriott property."
It matters not whether the housekeeping staff entered our room to clean it. All that matters is why we did not receive the maid service for which we paid. The response from the general manager was not productive. I expect better from Marriott.